Went in to Hays in Blackburn on my lunch. Steph was extremely helpful, friendly & professional. She obviously knows her job well. Steph was patient whilst i checked if i could get the leave from wor... See more
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See what reviewers are saying
Manager at Blackburn store, was fantastic found what we was looking for. Having the app is great way to make payments, went back to see about booking for October
The staff in Blackburn were absolutely fantastic helping us sort our dream holiday to Mexico for our 10 year wedding anniversary. They went through everything thoroughly with us. Were super friendly... See more
I recently used Hays Travel again for my holiday booking, and once more, the service provided by Owen was excellent from start to finish. He is friendly, professional, and really took the time to und... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
30 King William Street, BB1 7DP, Blackburn, United Kingdom
- 01254366237
4.9
Excellent
617 reviews
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lovley manager
we spoke to the manager of this store, it was the first time meeting her as we have just moved here, we had already booked a holiday through Hays but we needed insurance, she was so helpful and lovely, we was told when our paperwork came through to take it in and she will book us in and everything for us. really lovely and helpful.
August 22, 2025
Reply from Hays Travel - Blackburn
Thank you Patricia it was an absolute pleasure to meet you and if you need anything you know where we are
Steph at Blackburn…
Steph at Blackburn always makes sure that we have everything we need for our holiday. She is well informed and has great personal skills.
August 27, 2025
Reply from Hays Travel - Blackburn
Thank you for taking the time to review and thank you for your kind words
Owen was very welcoming, very professional and really helpful to organise our holiday, very informative, thanks Owen keep up the good work.
Owen was very welcoming, very informative, keep up the good work and keep smiling 😃.
August 24, 2025
Reply from Hays Travel - Blackburn
Thank you he will love this review thanks again
The young lad owen went above and beyond
August 25, 2025
Reply from Hays Travel - Blackburn
Thank you for your review, we are so pleased we could help get your holiday booked!:)
Friendly and professional …
Owen was very friendly and professional. The only downside was that you didn’t match the online price.
August 15, 2025
Reply from Hays Travel - Blackburn
Thank you for your kind words, We will be here to check you in, speak to you in person and give you the best rates in town for currency! Thanks for booking with Hays Travel Blackburn
We were served by Owen who was very…
We were served atHays Travel Blackburn by Owen who was very helpfull. Phoning the coach company to help us with the questions we had,as we had never done a coach tour before.He was very pleasant A credit to Hays Travel .
August 17, 2025
Reply from Hays Travel - Blackburn
Thank you for your lovely review, We will pass this onto Owen who will be delighted with this! Have the best time! :)
Helpful …
Very helpful assistant who was polite and friendly. Looked at options for best price for us.
August 8, 2025
Reply from Hays Travel - Blackburn
Thank you for your review, we are glad we could get you booked! Have a fab time! :)
Booking Alaskan Cruise
Laura with whom I was served by was very knowledgeable and very friendly. She made me very welcome and talked me through the booking. Nothing was too much trouble for her
August 8, 2025
Reply from Hays Travel - Blackburn
Thank you for your kind review, We are so glad Laura could help book your Alaskan Cruise! If you need anything at all, you know where we are! Thanks Team Blackburn.
Reply from Hays Travel - Blackburn
Thank you for your kind review! We hope you enjoy your cruise :)
A great experience
Owen was great he really knew what he was talking about, friendly and very helpful
August 9, 2025
Reply from Hays Travel - Blackburn
Thank you for your lovely review! we hope you have a lovely holiday! :)
Great service again from Hays Blackburn
Jill was very helpful and managed to assist our travel changes and offered additional add ons at a great price
August 9, 2025
Reply from Hays Travel - Blackburn
Thank you for your find review, we are so glad you could get your holiday booked! Have a lovely time!
Reply from Hays Travel - Blackburn
Thank you for your kind review Mr Buchanan! :)
Excellent customer service.
July 28, 2025
Reply from Hays Travel - Blackburn
Thank you for your kind review!
As always great friendly advice and…
As always great friendly advice and help. very knowledgeable, we are always confident our holiday will be just right.
August 3, 2025
Reply from Hays Travel - Blackburn
Thank you for your kind review! We hope you have a lovely holiday! :)
Didn't get the holiday we wanted but…
Didn't get the holiday we wanted but got fixed up with one I'm sure we'll enjoy.
August 2, 2025
Reply from Hays Travel - Blackburn
Thank you David for your review, It's a shame we couldn't;t get availability on the holiday you wanted but glad we could get you all booked on another holiday.
Laura was so nice to us and Owen help…
Laura was so nice to us and Owen help us so much to make show we got evething right with our holiday thank you so much to the both of you we defo will book again with hays
July 31, 2025
Reply from Hays Travel - Blackburn
Thank you so much for your review, We are glad Laura and Owen could help, If you need anything else you know where we are! :)
Reply from Hays Travel - Blackburn
Thank you for your kind review! :)
the staff are so friendly and helpful …
the staff are so friendly and helpful nothing is to much trouble always go to Hayes
July 26, 2025
Reply from Hays Travel - Blackburn
Thank you for your kind review :)
Owen was an absolute gem
Owen was an absolute gem!
I walked into store and he greeted myself and my son with a big smile. He listened to everything I requested and booked us our holiday. It’s been a while since I booked with a travel agent and it was a breeze thank you
July 24, 2025
Reply from Hays Travel - Blackburn
Thank you for your review for Owen, he will be delighted to read this. Thank you for booking with Hays Travel Blackburn!
Hays Travel Blackburn Jill Cruise Specialist the best
We went to Hays Travel Blackburn to book a Norwegian Cruise ! We had the lovely Jill cruise adviser who was the best very knowledgeable and friendly to deal with her expertise was priceless ! I thought to book on line but don’t go and see her it’s absolutely worth it to get all the details right.
Thank you Jill
July 13, 2025
Reply from Hays Travel - Blackburn
Thank you for taking the time to leave a review, we are glad we could get your NCL Cruise! Have a fab time! :)
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