Hays Travel - Blackpool Reviews 

586
TrustScore 5 out of 5

4.9

Asda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF Blackpool, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely great service from Claire at Hays travel Blackpool, nothing was too much trouble and she made booking our holiday easy. Claire was very approachable and extremely knowledgeable. Excellent c... See more

Company replied

Rated 5 out of 5 stars

Great customer service, professional, friendly, patient, walked into store and was greeted with a friendly smile, and asked how they could help. Pointed us in the direction of Derryn. There was quite... See more

Company replied

Rated 5 out of 5 stars

Really helpful stuff always snail on the face can’t do enough for you enjoy going in the friendly and they remember if you’ve been in before they remember you and really met you feel welcome and can’t... See more

Company replied

Rated 5 out of 5 stars

Claire was very inciteful about the holiday destination that we had seen displayed in the window when we were passing by. Claire was patient and took the time to tailor our holiday to suit our needs a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Asda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF, Blackpool, United Kingdom

  • 01253807243

4.9

Excellent

TrustScore 5 out of 5

586 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(586)

122,494 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trudi

Found us exactly what we wanted

August 9, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Mrs Clark, we are always delighted to hear we found you exactly what you wanted. Thank you for booking with us ^Kieran

Rated 5 out of 5 stars

Very helpful

Very helpful. Well explained. Patient as we umm'd and ahh'd alot to make a choice. India did her best to find the right package and deal for us and fuifilled all our key wishes. Took the stress out of finding our holiday and love the ongoing help of checking in etc. etc.
Great experience and we will use Hay's again. Thank you India and Hays.

August 8, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Thank you for the lovely review Martyn so glad you found the team helpful and we found the holiday you were looking for. I will make sure India hears the kind words. Wayne

Rated 5 out of 5 stars

Excellent customer service.

Wayne was very knowledgeable and patient as we had many obstacles when booking a last minute holiday.

August 2, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Thank You for the kind words Sylvia, im glad we got your holiday sorted and i hope you enjoy your holiday. Wayne

Rated 5 out of 5 stars

Keiran was excellent.

Keiran was excellent.
Very knowledgeable and first class

August 9, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Thank you Tracy for feedback regarding Kieran. he will be pleased he got such great feedback. we hope you enjoy your holiday when the time comes and hope to see you again for your next holiday. Wayne

Rated 5 out of 5 stars

Very helpfull & cheerful pleasant to…

Very helpfull & cheerful pleasant to talk to , nothing to much trouble

August 5, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Amanda. Thank you for taking the time to leave Wayne this 5* review I am happy to hear you had a pleasant experience with us. Thank you again for booking ^Kieran

Rated 5 out of 5 stars

Always great customer service

We’ve been using hays for all our holidays and enjoyed most of their recommendations, always do their best to find us the best deals and tbh ( bar turkey ) they have hit the nail on the head, Sofia was very patient and thorough and eventually found us a holiday in Sofia lol 😂 excellent staff 😊

July 14, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Thank you so much for your review, we are glad Sofia found your next holiday hopefully we can continue to do so. Enjoy your holiday. Wayne

Rated 5 out of 5 stars

We were very satisfied with patience…

We were very satisfied with patience portrayed trying to satisfy our choice of destinations.

July 27, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hi Doris, thank you for the lovely comments, im so glad you found myself patience and were satisfied with my service. I hope when your cruise comes your brother, friend and yourself have a great time. Wayne

Rated 5 out of 5 stars

Was very good customer service and…

Was very good customer service and holiday booked in no time very helpful

July 21, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Mrs. Quinn. Thank you for taking the time to leave India this 5* review we will ensure these comments are passed over to her. Thank you again for booking with us ^Kieran

Rated 5 out of 5 stars

Very friendly

Very friendly, knowledgeable staff. Wasn't pushy, but still ensured I was aware of the options available to me.

July 20, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hi Paul thanks for the lovely comments. Im glad we got the holiday you were looking for, I hope your partner loves it when the time comes. Wayne

Rated 5 out of 5 stars

Staff at the Blackpool shop are amazing

Staff at the Blackpool shop are welcoming and polite. They listened to what we wanted from our holiday and put a package together for us quickly.

July 12, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Thank you for the kind words Russell, Im glad India managed to find your holiday and got it booked for you. We hope you have a fab time when it comes. Wayne

Rated 5 out of 5 stars

I saw a few holidays on the window of…

I saw a few holidays on the window of asda went home and rang to enquire about them the person on the phone kieran was very helpful.

July 19, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Thank you for the lovely review Sally, im glad Kieran got your holiday booked we hope you have an amazing time when it comes. Wayne

Rated 5 out of 5 stars

The young lady that helped me was very…

The young lady that helped me was very helpful helped me with all my needs setting everything up and explaining everything very pleasant, polite and helpful

July 19, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hi Cheryl, Thank you for the lovely review so glad you found Sofia Helpful and she was pleasant and polite, We hope you enjoy your holiday when the times comes. Wayne

Rated 5 out of 5 stars

Orlando trip

Customer Service was good from start to finish, each query was dealt with promptly and efficiently. Sofia was very helpful throughout the process of booking our holiday

July 16, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Mrs. Leigh Thank you for taking the time to leave this 5* review for Sofia I will ensure these comments are passed over to her. Thank you again for booking with us ^Kieran

Rated 5 out of 5 stars

Fantastic staff

Fantastic helpfull staff very friendly and professional great service 👍

July 15, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Thank you so much for your lovely review. So glad you found us friendly and professional. Wishing you a fabulous holiday. Hope to see you soon for your next holiday. Wayne

Rated 5 out of 5 stars

Holiday

Service was was first class thanks 😊

July 8, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Thank you Mr Osbourne for your lovely feedback, I will make sure its passed on to the team. Wayne

Rated 5 out of 5 stars

The friendliness of all staff

The friendliness of all staff. Specifically India she was very nice and helpful.

July 7, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hi Phillp thanks for the lovely feedback, we hope you enjoy your holiday when the time comes. Wayne

Rated 5 out of 5 stars

Efficiency

Pleasant staff knowledgeable and good at their job , very efficient.

June 26, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

Hello Mr Aston, thank you for leaving this 5* review for India, we are happy to hear you have had a Pleasant experience with our staff in branch. Thank you again for booking with us ^Kieran

Rated 5 out of 5 stars

So helpful and kind!

The whole experience from start to finish was amazing! They were all so kind and helpful! I booked my trip with them and I’m so excited to go and it’s all thanks to them!

July 1, 2025
Hays Travel - Blackpool logo

Reply from Hays Travel - Blackpool

HI Hannah, so glad you found the team helpful and you had a great experience here at Hays Blackpool. We do hope you have a fantastic trip to Orlando, we cant wait to hear about it.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look