I wanted to book a holiday around next year's eclipse and virtually all hotels or flights are fully booked already. Lucie spent 2 hours with me sorting out how we could do it with total patience, gre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff are always very friendly in the Bognor branch and Shan went out of her way to make sure she found us a cabin on the cruise we wanted that suited us, especially as there were very few left. S... See more
Company replied
We always receive a first class service from Sian. So much so that we do not book directly with tour companies like Riviera. Using Hays gives us piece of mind
Company replied
We always book with Hays Bognor. The team are always fantastic and helpful. We try who book with Sian as she now knows all our likes and dislikes. We won’t use anywhere else. Great service.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 London Road, PO21 1PY, Bognor Regis, United Kingdom
- 01243 887164
4.9
Excellent
972 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
cruise booking
Excellent knowledge always manages to find the best/deals never rushed always friendly staff-full understanding of what you need
March 14, 2026
Reply from Hays Travel - Bognor Regis
Thank you always lovely to see you both :)
Excellent lady who helped with booking…
Excellent lady who helped with booking everything went smoothly
March 6, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you booking with us and are so glad everything went smoothly with the excellent assistance you received during your booking.
All staff-wonderful,friendly very…
All staff-wonderful,friendly very helpful❤️❤️❤️
I am so grateful always for them especialy Sian she is amazing❤️
March 11, 2026
Reply from Hays Travel - Bognor Regis
We appreciate your kind words about our team's helpfulness and friendliness. We're so grateful for your feedback and that you had an amazing experience.
Hays Travel
outstanding service
the travel sales lady was absolutely brilliant and we felt very confident and happy with her advise, she’s a credit to hays travel
March 11, 2026
Reply from Hays Travel - Bognor Regis
We appreciate your wonderful feedback! We're happy to hear that Lucie provided such helpful advice and instilled confidence in your travel plans.
The guys are great at Hays Travel…
The guys are great at Hays Travel Bognor Regis they always get us what we want and need for our holidays that’s why we go back again and again. They look after us and always go above and beyond what they need to
February 27, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you choosing us for your holidays! It's great to hear that our team consistently meets your needs and exceeds expectations. We look forward to assisting you again!
Really helpful
Really helpful, showed us various prices and the best cabins to stay in within out prices range.
March 1, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you sharing your booking experience. We're happy to hear that we were helpful in finding the best cabins within your price range.
Holiday 2027…
We booked our next holiday and received more than we had planned. Lucie ensured we had added value.
March 7, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that Lucie enhanced your holiday booking experience and provided you with more value than expected. Thank you for your feedback.
Willingness to help is great
Willingness to help is great! The service is second to none.
February 27, 2026
Reply from Hays Travel - Bognor Regis
We appreciate your kind words! We're so happy to hear you received great service and assistance.,
Hays Travel
Lovely friend staff
Lovely friend staff who helped us pick the right holiday for us.
Thank you
February 11, 2026
Reply from Hays Travel - Bognor Regis
We're happy to hear that our staff was helpful in choosing the right holiday for you. Thank you for your positive feedback!
As usual good help and advice from the…
As usual good help and advice from the staff
February 27, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to leave us such a wonderful review! We are so glad our staff could assist you with helpful advice.
Reply from Hays Travel - Bognor Regis
Thank you for your review
KELSEY WAS FANTASTIC
KELSEY WAS FANTASTIC KEPT US INFORMED AND SORT OUT THE QUOTES WE ASKED FOR GREAT ASSET TO YOUR BUISNESS
February 26, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to leave us such a wonderful review! We're so glad that you were kept informed and got the quotes you asked for.
bognorregis, Hays Travel
As ALWAYS
As ALWAYS, your Staff at Bognor Regis is first class, Always with a smile. Give them a Pay rise !!
February 24, 2026
Reply from Hays Travel - Bognor Regis
Derek,
We appreciate your kind words regarding our team's dedication to providing excellent service with a smile. Thank you for your continued support!
bognorregis, Hays Travel
David at hays
David at hays , efficient and helpful , whenever I want book a holiday I know I will go in and he will help and sort out any questions and book what I want and follow up any requests after , that is one of reasons I now book with hays all the time since last few years
February 17, 2026
Reply from Hays Travel - Bognor Regis
Terence,
We appreciate you taking the time to share your kind words. We're happy to hear that our team offers such helpful and efficient service, making your holiday planning smooth and easy.
bognorregis, Hays Travel
Great service as always.
David at Bognor Hayes arranged our bookings with P&O and Cunard and as usual provided exemplary service.
February 14, 2026
Reply from Hays Travel - Bognor Regis
alan dawes,
We appreciate you taking the time to leave us your kind words. We are so happy we could provide exemplary service for your bookings.
bognorregis, Hays Travel
Usual great attention from Hays in Bognor Regis
The staff are attentive and experienced.
I feel that I can trust them
February 16, 2026
Reply from Hays Travel - Bognor Regis
We appreciate your feedback and are so glad you feel you can trust our attentive and experienced staff.
Hays Travel
We had a very good service when we…
We had a very good service when we booked our holiday at A travel in Bognor Regis
February 20, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to leave us a review. We are so happy to hear you received very good service when booking your holiday.
Hays Travel
Sian great as usual.
As usual Sian at Bognor was helpful and really patient. A great knowledgeable travel agent!!
February 17, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you taking the time to leave us such a wonderful review! We're so glad that you found our team member helpful and patient.
Hays Travel
Very knowledgeable and gave great…
Very knowledgeable and gave great advice. Many thanks Lucie.
February 16, 2026
Reply from Hays Travel - Bognor Regis
Amanda,
We appreciate you sharing your experience! We're so glad our advice was helpful and that you found Lucie knowledgeable :)
Always book our holidays with Hays…
Always book our holidays with Hays Travel Bognor Regis, great staff and always well looked after.
February 14, 2026
Reply from Hays Travel - Bognor Regis
We appreciate you booking your holidays with us and for your kind words. We are so glad that you feel well looked after by our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.