I wanted to book a holiday around next year's eclipse and virtually all hotels or flights are fully booked already. Lucie spent 2 hours with me sorting out how we could do it with total patience, gre... See more
Company replied
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I wanted to book a holiday around next year's eclipse and virtually all hotels or flights are fully booked already. Lucie spent 2 hours with me sorting out how we could do it with total patience, gre... See more
Company replied
The staff are always very friendly in the Bognor branch and Shan went out of her way to make sure she found us a cabin on the cruise we wanted that suited us, especially as there were very few left. S... See more
Company replied
We always receive a first class service from Sian. So much so that we do not book directly with tour companies like Riviera. Using Hays gives us piece of mind
Company replied
We always book with Hays Bognor. The team are always fantastic and helpful. We try who book with Sian as she now knows all our likes and dislikes. We won’t use anywhere else. Great service.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
34 London Road, PO21 1PY, Bognor Regis, United Kingdom
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Everyone including David was wonderful and helpful.

Reply from Hays Travel - Bognor Regis
The helpfull and knowledgable staff and choice of holidays

Reply from Hays Travel - Bognor Regis
We have been booking our holidays the last few years with Hays in Bognor Regis. The whole team are very friendly and accomendating especially Lucie who has always found us holidays that are the best value for money. I would highly recommend their service.

Reply from Hays Travel - Bognor Regis
We were very happy with our experience at hays Kelsey the lady who helped us was very helpful we told her exactly what we were looking for and she found the perfect holiday for us and then a week later she notified us that we’re then able to book our seats this is the second time we have booked with hays and each time we have been happy

Reply from Hays Travel - Bognor Regis
Lifeline in tragic times.
Shop staff patiently helpful and sympathetic- i ran away from grief- 2 family members died in previous weeks- arranged perfect 'shelter from the storm ' over otherwise tragic Christmas. Thankyou

Reply from Hays Travel - Bognor Regis

Reply from Hays Travel - Bognor Regis
Sian is so great she could not be more helpful and patience spend so much time to find the right holiday / cruise. All the rest of the staff is also polite and friendly. Well done Hays Bognor Regis.

Reply from Hays Travel - Bognor Regis
Using hays for the 1st time , much easier & quicker way to find the holiday I was looking for. They listened to my wish list & found the perfect holiday. Will 100% use them again.

Reply from Hays Travel - Bognor Regis
Very helpful, going out of their way to check on different flights to suit us, offering a low deposit and instalment
Payments so we could budget our holiday .

Reply from Hays Travel - Bognor Regis

Reply from Hays Travel - Bognor Regis
Always a great service, with people who have experience of having been to the resorts or cruise.

Reply from Hays Travel - Bognor Regis

Reply from Hays Travel - Bognor Regis
Jackie was very good sorting out our cabin etc and very patient waiting for people on the other end of the phone when we needed to get the car parking sorted out which it was

Reply from Hays Travel - Bognor Regis
Always a pleasure to go to Hayes in Bognor Regis. Everyone is so helpful. Wouldn't go any where else

Reply from Hays Travel - Bognor Regis
The staff are very kind and polite and I have been coming to hays for years so know everyone and and always treated really well

Reply from Hays Travel - Bognor Regis
We always have friendly and expert help,in fact we never go anywhere else now.

Reply from Hays Travel - Bognor Regis

Reply from Hays Travel - Bognor Regis
Lucie in the Bognor Branch and all the team, managed and supported very professionally by David, are great, very friendly, very knowledgeable and excellent at finding options for the holiday's we want. Highly recommended.

Reply from Hays Travel - Bognor Regis
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