1st time in January 2026 so good went back recently, lovely staff, extremely helpful and very friendly would keep using them when I need to book a holiday 😊
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked our honeymoon through Sally at Hays Travel and couldn’t be happier with the service. She was friendly, knowledgeable, and made the whole process completely stress-free. Sally really l... See more
Company replied
Lilymay D. our contact in Braintree Hays was simply fantastic. Lilymay took us in hand and made sure we got what we wanted. I feel our holiday was in no small part due to Lilymay's expertise and incr... See more
Company replied
Jess and Millie from the Braintree Branch have Absolutely smashed it out of the park again Above and beyond customer service as always Booking a very complicated, multi flight ✈️ journey made com... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 New Street, CM7 1ER, Braintree, United Kingdom
- 01376777978
4.9
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1st time in January 2026 so good went…
1st time in January 2026 so good went back recently, lovely staff, extremely helpful and very friendly would keep using them when I need to book a holiday 😊
May 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly staff polite
Friendly staff
No problems booking holiday
Trainee (lilymae) polite and understanding about requirements
Very good
May 5, 2026
Reply from Hays Travel - Braintree
Thank you for your kind review, it was a pleasure booking your holiday for you.
Lovely friendly staff in Braintree
Lovely friendly staff in Braintree. Very patient and knowledgeable.
A pleasure to have them organise ones holiday.
April 23, 2026
Reply from Hays Travel - Braintree
Hi Sally,
Thank you so much for this lovely review! Its always a pleasure to help book your holidays
Daisy xx
Very helpful staff. Thank you!
Very helpful staff. They managed to find our holiday for the price we were happy with. Thank you to the Braintree staff!
April 12, 2026
Reply from Hays Travel - Braintree
Hi Sarah,
Thank you so much for this lovely review, it was my pleasure to help you out.
Lisa 😊
The staff was so helpful and patient great at her job thankyou.
The staff member was brillant and so patient on the phone so thankyou.
April 19, 2026
Reply from Hays Travel - Braintree
Hi Andrew,
Thank you so much for this kind review, it was my absolute pleasure to help you sort your holiday!
Daisy 😊
Lilymay in Braintree Hays is great
Lilymay D. our contact in Braintree Hays was simply fantastic. Lilymay took us in hand and made sure we got what we wanted. I feel our holiday was in no small part due to Lilymay's expertise and incredible customer service. We had a great holiday in Barcelona and our hotel was superb.
April 4, 2026
Reply from Hays Travel - Braintree
Hello Rob,
Thank you for this lovely review!
It was really nice to help you find your holiday to Barcelona and we are so pleased that you had an amazing time!
We look forward to seeing you in the future!
Thank you and kindest regards,
Lillymay
The holiday we wanted was arranged in 30 minutes or so.
The holiday we wanted was arranged in 30 minutes or so. For us a visit to our local travel agency and booking a holiday as a package is so much easier than choosing resorts, hotels, flights and transfers ourselves on-line which can invariably be time consuming and frustrating. The service we received was friendly knowledgeable and appropriate to our requirements.
April 9, 2026
Reply from Hays Travel - Braintree
Thank you so much for this lovely review! It was my pleasure to help you out.
I hope you have a lovely time and i hope to see you again soon!
Daisy
The staff were extremely helpful.
The staff were extremely helpful.
They made the process of booking our cruise easy and stess free.
Will definitely use Hays in Braintree again.
April 10, 2026
Reply from Hays Travel - Braintree
Thank you for your kind review, we can't wait to see you in store again. If you need any further help, please do not hesitate to contact us.
⭐ Amazing Service – Perfect Honeymoon Planning!
We booked our honeymoon through Sally at Hays Travel and couldn’t be happier with the service.
She was friendly, knowledgeable, and made the whole process completely stress-free. Sally really listened to what we wanted and went above and beyond to make everything perfect.
She even managed to work our trip around a wedding in the middle of our honeymoon while still getting us the exact price we needed, which made a huge difference.
We’d highly recommend Sally to anyone booking a special trip, thank you again for everything!
April 2, 2026
Reply from Hays Travel - Braintree
Thank you for your lovely review, it was a pleasure booking it for you Charlotte.
Very helpful staff
Very helpful staff. Told them the hotel I wanted and they found the requested dates, flights and best holiday deal available. Will definitely use Hays Travel again. Very good service.
March 31, 2026
Reply from Hays Travel - Braintree
Thank you so much for this lovely review!
We loved helping you find your holiday and we look forward to seeing you again!
Kindest regards
-Lilly
We visited the Braintree branch and…
We visited the Braintree branch and were helped by a lovely young apprentice called Lilymay, she was friendly, attentive, knowledgeable and helpful.
March 14, 2026
Reply from Hays Travel - Braintree
Hi there,
Thank you so much for this lovely review! It was really nice to help you find your perfect cruise & we look forward to seeing you in store again soon!
-Lilly
Reply from Hays Travel - Braintree
Thank you so much for your kind review! I hope you have a wonderful holiday!
Penny 😊
Listen to what you want help you get…
Listen to what you want help you get the right choice of holidays
February 11, 2026
Reply from Hays Travel - Braintree
Thank you for this lovely review, it was out pleasure to help you out!
We hope to see you again soon
Daisy 😊
Welcoming and knowledgeable staff
March 8, 2026
Reply from Hays Travel - Braintree
Thank you for the kind review Tracy, it was our pleasure to help you out!
We hope to see you again soon
Daisy 😊
The young Lady was very patient and…
The young Lady was very patient and able to answer my questions clearly to my satisfaction even changing hotels was sorted.Thank you Daisy
February 28, 2026
Reply from Hays Travel - Braintree
Thank you so much for this kind review Shirley! It was my pleasure to help you out.
Hope to see you again soon
Daisy 😊
Hi I was very pleased with the…
Hi I was very pleased with the excellent service I received from a travel assistant called Millie
February 28, 2026
Reply from Hays Travel - Braintree
Hi Sally,
Thank you for this kind review, it was my pleasure to help you out!
Millie 😊
Staff very helpful
Staff very helpful, she helped me sort out all the issues I had with trying to book this holiday for myself
February 18, 2026
Reply from Hays Travel - Braintree
Thank you for this kind review, it glad to have been able to help you book your next getaway!
I hope to see you both soon
Daisy 😊
Daisy was extremelly helpful and…
Daisy was extremelly helpful and answered all my questions. Great service!
February 15, 2026
Reply from Hays Travel - Braintree
Thank you so much for this kind review Clare!
I hope to see you again very soon 😊
Daisy
Reply from Hays Travel - Braintree
Hi Denise,
So glad I could help you find your holiday! Thankyou for your lovely review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.