Great customer service, Braintree staff very helpful in finding me another holiday, will use them again later this year. Many thanks.
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See what reviewers are saying
The lovely staff in the Braintree store, are welcoming friendly entertaining and knowledgeable, over the last few months we have spent a few hours booking 3 separate holidays and have got to know the... See more
We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confi... See more
Company replied
We visited Hays Travel yesterday to book our holiday to Malta for next May and had such a wonderful experience with Lisa & Brooke. From the moment we arrived, their knowledge and advice were fantas... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 New Street, CM7 1ER, Braintree, United Kingdom
- 01376777978
4.9
Excellent
293 reviews
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Reply from Hays Travel - Braintree
Thank you for this kind review, it glad to have been able to help you book your next getaway!
I hope to see you both soon
Daisy 😊
Daisy was extremelly helpful and…
Daisy was extremelly helpful and answered all my questions. Great service!
February 15, 2026
Reply from Hays Travel - Braintree
Thank you so much for this kind review Clare!
I hope to see you again very soon 😊
Daisy
Reply from Hays Travel - Braintree
Hi Steve,
So glad I could help! Thankyou for your lovely review :)
I requested a special holiday and they…
I requested a special holiday and they came up with exactly what i wanted great team in braintree essex
January 30, 2026
Reply from Hays Travel - Braintree
Thank you for your very kind review!
We hope to see you again in store soon!
Thank you,
Lilly
Shout out to Hays Travel Braintree…
Shout out to Hays Travel Braintree ,especially Jessie.
January 28, 2026
Staff very friendly
Staff very friendly, made booking our holiday simple and very easy. The best part was every thing was booked and printed in no time. They even checked us in and printed our boarding passes.
January 21, 2026
Reply from Hays Travel - Braintree
Hi Stephen,
Thank you so much for this lovely review! It was my please to help you out and I hope to see you again soon!
Daisy 😊
We have booked with hays before and it…
We have booked with hays before and it has always been very good.We went in this week to.book a cruise and the lady that helped us was excellent explained everything.
January 14, 2026
Great communications with Hays Rep…
Great communications with Hays Rep Jessie . Easy booking and really good price. Would definitely recommend Hays travel and we are looking forward to booking our next holiday with them.
January 16, 2026
Love going to Hays in Braintree
Love going to Hays in Braintree, the girls are so nice and informative
Happy new year to them all ❤️
January 8, 2026
Reply from Hays Travel - Braintree
Hi Colin,
Thank you for always coming back to us! It's a pleasure to help :)
Two young ladies worked together to get…
Two young ladies worked together to get me a £1000 holiday credit card ,told me about it all ie can't use it for currency,1. Year availablity,and both had a smile when doing so thank them both
January 7, 2026
Reply from Hays Travel - Braintree
Thank you for your kind review! We was more than happy to help - Millie & Jessie
100% customer service
My partner has booked her holiday via hays for years and has said she has never ever been disappointed with the customer service
January 6, 2026
Reply from Hays Travel - Braintree
Thank you for your lovely review! Its much appreciated :)
They looked up the room im staying very…
They looked up the room im staying very helpful too
December 30, 2025
Reply from Hays Travel - Braintree
Thank you for your kind review! We hope to see you again soon.
Daisy 😊
Five Stars to Hays Braintree
All the team at Hays Braintree are always helpful friendly and willing to go that extra mile to find you the best holiday they can.
On this occasion I was looked after by Millie her knowledge of Morocco was a real bonus to me choosing her recommended all inclusive Hotel.
December 16, 2025
Reply from Hays Travel - Braintree
Hi Simon,
Thankyou very much for your kind feedback! I'm glad I could help :)
Millie
Very friendly and relaxed staff who…
Very friendly and relaxed staff who didn't mind searching until we got exactly what we were looking for.Have been before and will come again
December 10, 2025
Reply from Hays Travel - Braintree
Thank you for your kind review, we look forward to seeing you again soon
They are so friendly and helpful to…
They are so friendly and helpful to book your Holiday.
November 29, 2025
Reply from Hays Travel - Braintree
Thank you for your kind review!
Hopefully we will see you again soon
Great service from start to finish
Great service from start to finish. Very helpful and great knowledge. Would highly recommend.
December 2, 2025
Reply from Hays Travel - Braintree
Thank you for your kind review! We look forward to hopefully seeing you again soon
The experience was made because of the…
The experience was made because of the help and friendly atmosphere we were meet with and for a first time with hays would make me recommend it to friends.
November 28, 2025
Reply from Hays Travel - Braintree
Thank you so much for this lovely review, it was my pleasure to help you out! I definitely hope to see you again soon!
Daisy 😊
Holiday
Very knowledgeable not pushy for a sale. Gave me time to think what I actually wanted from the holiday. We are away in September so I will be back to book with them again.
November 8, 2025
Reply from Hays Travel - Braintree
Thank you for your kind review - Its always a pleasure to help - Jessie
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