Great customer service, Braintree staff very helpful in finding me another holiday, will use them again later this year. Many thanks.
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The lovely staff in the Braintree store, are welcoming friendly entertaining and knowledgeable, over the last few months we have spent a few hours booking 3 separate holidays and have got to know the... See more
We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confi... See more
Company replied
We visited Hays Travel yesterday to book our holiday to Malta for next May and had such a wonderful experience with Lisa & Brooke. From the moment we arrived, their knowledge and advice were fantas... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 New Street, CM7 1ER, Braintree, United Kingdom
- 01376777978
4.9
Excellent
293 reviews
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A Wonder and delightful bunch of staff
A Wonder and delightful bunch of staff, i popped into to query about a holiday. They gave as much information as possible and the ones they couldn't answer they got back to me efficiently.
Their professional and friendly approach gave me the confidence to book my holiday with them as i felt i would be in good hands with this lovely local team. Thank you
May 29, 2026
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We used Hays Travel for our trip
We used Hays Travel for our river cruise booking, because we were so impressed with the service that we received last year. Sadly, we can’t say the same about our experience this year. While Daisy was extremely knowledgeable and helpful, we can’t say the same about Molly, who kept asking Daisy how to use the system. Then in May we received a text message telling us that our final payment was overdue! Although I agree that we should have read the invoice properly, we weren’t expecting the final payment due date until 6-8 weeks before we travelled, which was the case last year. When I rang and spoke to Daisy, she told us that that is the case if you arrange for a direct debit at the time of booking. She kindly arranged for an extension of the payment till 9th June, 2026. But as we hadn’t budgeted to make this payment so early, it has put us under duress and we considered cancelling the trip altogether.
April 21, 2026
Reply from Hays Travel - Braintree
Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your recent experience has not lived up to the high standard of service you previously received, particularly given your positive experience with us last year.
Firstly, I would like to thank you for your kind comments about Daisy—it's reassuring to hear that she was knowledgeable and helpful throughout your booking. However, I am sorry that your interaction with another team member did not meet expectations. We are committed to ensuring that all our team members are fully supported and trained, and your feedback will be taken on board to help improve both confidence and consistency across the team.
I am also very sorry for the confusion and distress caused regarding the final balance due date. I completely understand how, based on last years' experience, you would have expected a later payment timeline. While the terms can differ depending on the payment method selected at the time of booking, it is clear that this was not communicated as clearly as it should have been, and for that I sincerely apologise.
I appreciate that being asked to make the payment earlier than anticipated has placed you under pressure, and I am truly sorry for the inconvenience and concern this has caused—particularly to the point where you considered cancelling your trip. That is certainly not the experience we want for our customers.
I’m pleased Daisy was able to assist by arranging an extension, and I do hope this has helped ease the situation slightly. Please be assured that your feedback is extremely important to us, and we will use it to review how we communicate payment schedules more clearly in future.
We genuinely value your continued trust in Hays Travel and hope we can restore your confidence in us. If there is anything further we can do to support you, please don’t hesitate to get in touch.
Reply from Hays Travel - Braintree
Hi Denise,
Thank you so much for this kind review, it was my pleasure to help you out!
I hope to see you very soon
Daisy 😊
Very helpful staff took the time to…
Very helpful staff took the time to explain everything would book again with Hays x
May 29, 2026
Reply from Hays Travel - Braintree
Hi Jacqueline,
Thank you so much for your lovely review!
It was an absolute pleasure helping you with your booking, and I look forward to assisting you in planning your next adventure.
Thank you again for your kind words.
Warm regards,
Brooke
1st time in January 2026 so good went…
1st time in January 2026 so good went back recently, lovely staff, extremely helpful and very friendly would keep using them when I need to book a holiday 😊
May 16, 2026
Reply from Hays Travel - Braintree
Hello!
Thank you for this kind & lovely review, it was an absolute pleasure to help you book your holiday!
Kindest regards,
Lillymay
Friendly staff polite
Friendly staff
No problems booking holiday
Trainee (lilymae) polite and understanding about requirements
Very good
May 5, 2026
Reply from Hays Travel - Braintree
Thank you for your kind review, it was a pleasure booking your holiday for you.
Very helpful staff. Thank you!
Very helpful staff. They managed to find our holiday for the price we were happy with. Thank you to the Braintree staff!
April 12, 2026
Reply from Hays Travel - Braintree
Hi Sarah,
Thank you so much for this lovely review, it was my pleasure to help you out.
Lisa 😊
The staff was so helpful and patient great at her job thankyou.
The staff member was brillant and so patient on the phone so thankyou.
April 19, 2026
Reply from Hays Travel - Braintree
Hi Andrew,
Thank you so much for this kind review, it was my absolute pleasure to help you sort your holiday!
Daisy 😊
Lilymay in Braintree Hays is great
Lilymay D. our contact in Braintree Hays was simply fantastic. Lilymay took us in hand and made sure we got what we wanted. I feel our holiday was in no small part due to Lilymay's expertise and incredible customer service. We had a great holiday in Barcelona and our hotel was superb.
April 4, 2026
Reply from Hays Travel - Braintree
Hello Rob,
Thank you for this lovely review!
It was really nice to help you find your holiday to Barcelona and we are so pleased that you had an amazing time!
We look forward to seeing you in the future!
Thank you and kindest regards,
Lillymay
The holiday we wanted was arranged in 30 minutes or so.
The holiday we wanted was arranged in 30 minutes or so. For us a visit to our local travel agency and booking a holiday as a package is so much easier than choosing resorts, hotels, flights and transfers ourselves on-line which can invariably be time consuming and frustrating. The service we received was friendly knowledgeable and appropriate to our requirements.
April 9, 2026
Reply from Hays Travel - Braintree
Thank you so much for this lovely review! It was my pleasure to help you out.
I hope you have a lovely time and i hope to see you again soon!
Daisy
The staff were extremely helpful.
The staff were extremely helpful.
They made the process of booking our cruise easy and stess free.
Will definitely use Hays in Braintree again.
April 10, 2026
Reply from Hays Travel - Braintree
Thank you for your kind review, we can't wait to see you in store again. If you need any further help, please do not hesitate to contact us.
⭐ Amazing Service – Perfect Honeymoon Planning!
We booked our honeymoon through Sally at Hays Travel and couldn’t be happier with the service.
She was friendly, knowledgeable, and made the whole process completely stress-free. Sally really listened to what we wanted and went above and beyond to make everything perfect.
She even managed to work our trip around a wedding in the middle of our honeymoon while still getting us the exact price we needed, which made a huge difference.
We’d highly recommend Sally to anyone booking a special trip, thank you again for everything!
April 2, 2026
Reply from Hays Travel - Braintree
Thank you for your lovely review, it was a pleasure booking it for you Charlotte.
We visited the Braintree branch and…
We visited the Braintree branch and were helped by a lovely young apprentice called Lilymay, she was friendly, attentive, knowledgeable and helpful.
March 14, 2026
Reply from Hays Travel - Braintree
Hi there,
Thank you so much for this lovely review! It was really nice to help you find your perfect cruise & we look forward to seeing you in store again soon!
-Lilly
Reply from Hays Travel - Braintree
Thank you so much for your kind review! I hope you have a wonderful holiday!
Penny 😊
Listen to what you want help you get…
Listen to what you want help you get the right choice of holidays
February 11, 2026
Reply from Hays Travel - Braintree
Thank you for this lovely review, it was out pleasure to help you out!
We hope to see you again soon
Daisy 😊
Welcoming and knowledgeable staff
March 8, 2026
Reply from Hays Travel - Braintree
Thank you for the kind review Tracy, it was our pleasure to help you out!
We hope to see you again soon
Daisy 😊
The young Lady was very patient and…
The young Lady was very patient and able to answer my questions clearly to my satisfaction even changing hotels was sorted.Thank you Daisy
February 28, 2026
Reply from Hays Travel - Braintree
Thank you so much for this kind review Shirley! It was my pleasure to help you out.
Hope to see you again soon
Daisy 😊
Hi I was very pleased with the…
Hi I was very pleased with the excellent service I received from a travel assistant called Millie
February 28, 2026
Reply from Hays Travel - Braintree
Hi Sally,
Thank you for this kind review, it was my pleasure to help you out!
Millie 😊
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