Great customer service, Braintree staff very helpful in finding me another holiday, will use them again later this year. Many thanks.
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See what reviewers are saying
The lovely staff in the Braintree store, are welcoming friendly entertaining and knowledgeable, over the last few months we have spent a few hours booking 3 separate holidays and have got to know the... See more
We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confi... See more
Company replied
We visited Hays Travel yesterday to book our holiday to Malta for next May and had such a wonderful experience with Lisa & Brooke. From the moment we arrived, their knowledge and advice were fantas... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 New Street, CM7 1ER, Braintree, United Kingdom
- 01376777978
4.9
Excellent
293 reviews
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Reply from Hays Travel - Braintree
Thank you for your kind feedback!
Great customer service
As soon as we walked in we were welcomed by very friendly staff.
Jessie, who helped us find our perfect holiday, was very helpful, friendly and professional and had our holiday sorted within an hour.
Great customer service.
Would definitely recommend.
April 20, 2025
Reply from Hays Travel - Braintree
Thank you so much for your lovely feedback, it was my pleasure in helping you all find the perfect holiday! Jessie
Leyla was so helpful and patient .
Leyla was so helpful and patient .
It is a special year for us as we are celebrating our Golden Wedding and my husbands 80th birthday.
Visiting your agency and having everything organised for us made the experience so special .Thank you
April 15, 2025
Reply from Hays Travel - Braintree
Thank you so much for your kind feedback, it was my pleasure in helping you get this booked and a lovely holiday to look forward too! Leyla
Daisy has been brilliant!
Daisy has been brilliant!
Extremely attentive & patient with my slightly complicated holiday plans!
The quick responses to my emails were also much appreciated.
Thank you very much!
March 22, 2025
Reply from Hays Travel - Braintree
Thank you so much for your lovely feedback, it was a pleasure in assisting you with such a wonderful holiday! Daisy :)
Friendly very helpful and professional…
Friendly very helpful and professional in helping us choose our holiday break
March 23, 2025
Reply from Hays Travel - Braintree
Thank you so much for your lovely feedback :) Jessie
Reply from Hays Travel - Braintree
Thank you for your lovely feedback!!
As always Jess got us an amazing deal
March 27, 2025
Reply from Hays Travel - Braintree
Thank you for your lovely feedback! Its always a pleasure! Jess x
Attentive
Attentive, recognised us from our last booking and offered us lots of add ons (meals on flight, airport parking, fast track) we could book at home but would rather support a company with good ethics!
March 16, 2025
Reply from Hays Travel - Braintree
Thankyou for your lovely feedback, we really appreciate it and hope to see you again soon! :)
Millie was so helpful and…
Millie was so helpful and knowledgeable, checking alternative so that we could make the right choices. She was also pleasant and patient as were other members of the staff.
March 14, 2025
Reply from Hays Travel - Braintree
Hi Cyril, thank you so much for you feedback!! I am happy to have helped you both with your upcoming trip! We hope to see you again soon :)
Reply from Hays Travel - Braintree
Thankyou for your feedback! We hope to see you again soon! :)
Reply from Hays Travel - Braintree
Thankyou for your lovely feedback!
Very easy and informative travel…
Very easy and informative travel advice. No pressure to buy and offered a good range of options and we were pleased to complete the holiday purchase there and then. The travel assistant then made clear next steps and options alongside the main holiday. Will be happy to return to book more holidays.
March 1, 2025
Reply from Hays Travel - Braintree
Hi there. Thankyou for your feedback! We are always happy to help you find the perfect holiday! Hope to see you again soon :)
Very helpful and friendly staff
Very helpful and friendly staff. Listened to exactly what I wanted and found it.
February 25, 2025
Reply from Hays Travel - Braintree
Thankyou very much for your feedback! We hope to see you again soon :)
Once again Jessie at the Braintree…
Once again Jessie at the Braintree branch has done an excellent job in finding us the right trip.
February 12, 2025
Efficient and friendly staff.
February 16, 2025
Reply from Hays Travel - Braintree
Thankyou for your feedback :)
Absolutely lovely Jessie in Braintree
Absolutely lovely Jessie in Braintree. Couldn’t have been more helpful
Thank you x
February 15, 2025
Friendly very helpful
February 13, 2025
Reply from Hays Travel - Braintree
Thankyou for your kind feedback, we hope to see you again soon :)
Always use Hays travel in Braintree the…
Always use Hays travel in Braintree the girls are always friendly & very helpful
February 5, 2025
Reply from Hays Travel - Braintree
Thank you so much for your lovely feedback! Its always a pleasure :)
Wonderful staff
Wonderful staff, amazing girls really helpful. Would highly recommend to everyone
January 30, 2025
Reply from Hays Travel - Braintree
Thank you so much!
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