Great customer service, Braintree staff very helpful in finding me another holiday, will use them again later this year. Many thanks.
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See what reviewers are saying
The lovely staff in the Braintree store, are welcoming friendly entertaining and knowledgeable, over the last few months we have spent a few hours booking 3 separate holidays and have got to know the... See more
We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confi... See more
Company replied
We visited Hays Travel yesterday to book our holiday to Malta for next May and had such a wonderful experience with Lisa & Brooke. From the moment we arrived, their knowledge and advice were fantas... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 New Street, CM7 1ER, Braintree, United Kingdom
- 01376777978
4.9
Excellent
293 reviews
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Reply from Hays Travel - Braintree
Thank you for your lovely feedback
We weren't sure where we wanted to go…
We weren't sure where we wanted to go but told the staff our budget and roughly when we hoped to go. It ended up a joint effort with three members of staff coming up with suggestions. So we have booked and looking forward to getting away.
January 30, 2025
Reply from Hays Travel - Braintree
Thank you for your kind words! Were glad you're happy and enjoy your holiday!
Excellent Help
Excellent Help
Michelle was extremely efficient with a warming friendliness. It was a pleasure to deal with her and I felt she really wanted to get the best holiday to suit us all. Nothing was too much trouble.
January 9, 2025
Reply from Hays Travel - Braintree
Thank you for your lovely feedback, it was a pleasure in finding a holiday for you all! Kind regards Michelle
lovely friendly staff and very helpful
December 22, 2024
Reply from Hays Travel - Braintree
Thankyou for your lovely review!
Excellent service.The staff were very knowledgeable and…
The staff were very knowledgeable and helpful regarding booking a cruise holiday. Excellent service.
December 18, 2024
Reply from Hays Travel - Braintree
Thank you for your kind feedback, it was a pleasure to help you.
Leyla
Our request was for a two centre two…
Our request was for a two centre two week holiday. As this was not a standard option, Ellen contacted Inghams and was able to arrange this for us. We appreciate her efforts on our behalf. Many thanks.
December 3, 2024
Reply from Hays Travel - Braintree
Thank you so much for your lovely feedback! Its much appreciated.
Reply from Hays Travel - Braintree
Thank you so much for your lovely feedback!
Reply from Hays Travel - Braintree
Thank you for your feedback!
Very friendly and extremely helpful
Very friendly and extremely helpful!
Extremely happy with service they gave me options and choices and explained my whole trip to me. Such great service
October 1, 2024
Reply from Hays Travel - Braintree
Thank you so much for your lovely comments
Friendly staff & very helpful yet…
Friendly staff & very helpful yet extremely professional
October 5, 2024
Reply from Hays Travel - Braintree
Hi Paul,
Thank you for the lovely review! It was my pleasure to help you out and i hope you have an amazing trip.
Many thanks, Daisy
Excellent staff,excellent service.
October 4, 2024
Reply from Hays Travel - Braintree
Thank you so much for your lovely feedback x
Reply from Hays Travel - Braintree
Thank you so much for your lovely feedback x
Millie was very very helpful and…
Millie was very very helpful and efficient, nothing was too much! Service with a smile as always
September 18, 2024
Reply from Hays Travel - Braintree
Thank you so much for your lovely feedback! Millie :)
Agent Jessie
Jessie was very friendly, helpful and knowledgeable of the destination. She's a credit to Hays Travel.
August 28, 2024
Reply from Hays Travel - Braintree
Thank you so much! See you soon x
The girls were really really helpful…
The girls were really really helpful and nothing was to much trouble they went through everything with us we were in the shop over two hours
August 12, 2024
Reply from Hays Travel - Braintree
Thank you for your lovely feedback
Gave them my requirements
Gave them my requirements, including price that I was willing to pay
Within minutes holiday booked and payed for
One happy customer
August 13, 2024
Reply from Hays Travel - Braintree
Thank you for choosing us to book your holidays!
Reply from Hays Travel - Braintree
Thank you as always, lovely to see you both! Have a lovely holiday
excellent service from everyone…
Molly was kind and really helpful and made the whole booking etc a good time. And took us through every stage with a smile
July 31, 2024
Reply from Hays Travel - Braintree
Thank you for your kind feedback
Reply from Hays Travel - Braintree
Thank you so much
The ladies were really helpful in…
The ladies were really helpful in helping us find a last minute getaway ☺️ everything was super easy and explained to us!
July 6, 2024
Reply from Hays Travel - Braintree
Thankyou for your lovely feedback, we appreciate it
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