Great customer service, Braintree staff very helpful in finding me another holiday, will use them again later this year. Many thanks.
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See what reviewers are saying
The lovely staff in the Braintree store, are welcoming friendly entertaining and knowledgeable, over the last few months we have spent a few hours booking 3 separate holidays and have got to know the... See more
We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confi... See more
Company replied
We visited Hays Travel yesterday to book our holiday to Malta for next May and had such a wonderful experience with Lisa & Brooke. From the moment we arrived, their knowledge and advice were fantas... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 New Street, CM7 1ER, Braintree, United Kingdom
- 01376777978
4.9
Excellent
293 reviews
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Reply from Hays Travel - Braintree
Thank you so much for your lovely feedback
Reply from Hays Travel - Braintree
Thank you so much for your feedback
Knowledgable
Friendly, efficient and knowledgable member of staff who provided so much information and got us a good deal
July 1, 2024
Reply from Hays Travel - Braintree
Thank you so much for your lovely feedback!
Great attention to detail.
The girls were very helpful and informative.
They covered all the requirements that I requested and put together a custom made package for us.
Very happy with the service and was happy and confident to book with them.
June 27, 2024
Reply from Hays Travel - Braintree
Thank you for your lovely review, and I hope you are looking forward to your holiday :) Charli & Jessie
Jessie was very helpful and…
Jessie was very helpful and knowledgeable. Will definately contact her again.
June 23, 2024
Reply from Hays Travel - Braintree
Thank you for you're lovely feedback! It was a pleasure helping you both with your holiday. Jessie :)
Jessie was very helpful…
Jessie was very helpful and responded quickly with any questions I had.
We are looking forward to our holiday.
Thank you!
Debbie Parsons
June 22, 2024
Reply from Hays Travel - Braintree
Thank you for your very kind feedback! It was my pleasure. Jessie
Good Service
Jessie was great as our travel advisor.
She was very helpful and informative and found us a lovely holiday in Cyprus. Highly recommend
June 16, 2024
Reply from Hays Travel - Braintree
Thank you for your kind feedback! Was more than happy to help with your holiday :)
Friendly and helpful
June 9, 2024
Reply from Hays Travel - Braintree
Thank you for your kind feedback! Always a pleasure
Excellent service
June 4, 2024
Reply from Hays Travel - Braintree
Thank you for your kind review, it was a pleasure to help you plan your trip. Charli
Booking a river cruise
Thank you Charli for your helpful suggestions whilst guiding us in choosing a cruise.
May 29, 2024
Reply from Hays Travel - Braintree
Thank you for booking your trip with me, it was a pleasure to assist you, and I'm sure you'll have an amazing time. Charli
Jessie was so helpful
Jessie was so helpful, and keen to find a holiday that was right for us. She made everything so simple and easy. We couldn't fault her!
May 25, 2024
Reply from Hays Travel - Braintree
Thank you for your lovely review, I'm glad you were happy with my service, and I hope you're looking forward to your trip. Jessie
Great service and very helpful
May 14, 2024
Reply from Hays Travel - Braintree
Thank you for taking the time to leave me a review. I'm glad I was able to help, and hope you have a wonderful holiday. Jessie
Friendly helpful service
We went into the store to the store in Braintree. We were served by Jessie, who was very helpful. She helped us make our booking.
After booking, and leaving the store,I had some questions due to poor reviews that we had read, and she emailed us after contacting jet 2 with their response.
friendly, and patient
May 19, 2024
Reply from Hays Travel - Braintree
Thank you for writing such a lovely review. It was a pleasure to help you organise your holiday, and I am hear for anything you need in the future. Jessie
Reply from Hays Travel - Braintree
Thank you for your kind comments, I'm really pleased to hear you were happy with my service, and I look forward to helping you in the future. Michelle
They where vere kind and approachable…
They where vere kind and approachable and also very helpful.
May 11, 2024
Reply from Hays Travel - Braintree
Thank you for your lovely review, and I'm glad I was able to help you with your trip. Jessie
Am very happy to use Hay's as we have…
Am very happy to use Hay's as we have done for the last few years. Very accommodating to help, give you time and know they will look after us. Usually see the same person which we like.
May 9, 2024
Reply from Hays Travel - Braintree
Thank you for your lovely comments. It is always a pleasure to help you with your trips. Jessie
Finding Father Christmas in Lapland.
It is the first time in very many years we have booked through a travel agent. Jessie was so helpful, nothing was too much trouble, never felt pressured to make snap decisions and could come back many times with questions and never a problem.
May 16, 2024
Reply from Hays Travel - Braintree
I am so glad after deciding to try a travel agent you were happy with our services. It was a pleasure to help you with your trip, and I hope it is every bit as magical as it can be! Jessie
Holiday booked health care insurance…
Holiday booked health care insurance and car parking at airport booked and boarding passes within an hour
Friendly staff very helpful
April 16, 2024
Reply from Hays Travel - Braintree
Thank you for your kind feedback! We look forward to seeing you again soon! Charli
Charli was really helpful
Charli was really helpful, I went back to her a few times to alter our package to suit or needs and this was done without any hesitation, ending up with what we hope will be a great holiday for next year.
Thank you
March 31, 2024
Reply from Hays Travel - Braintree
Thank you for your lovely comments. We hope you have an amazing time away in Asia! Let us know if you need anything :)
It’s always a pleasure dealing with…
It’s always a pleasure dealing with such helpful staff, with so much knowledge 😊
March 21, 2024
Reply from Hays Travel - Braintree
Thank you so much for your kind feedback! Its our pleasure to always assist you both with your holidays :)
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