Great customer service, Braintree staff very helpful in finding me another holiday, will use them again later this year. Many thanks.
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See what reviewers are saying
The lovely staff in the Braintree store, are welcoming friendly entertaining and knowledgeable, over the last few months we have spent a few hours booking 3 separate holidays and have got to know the... See more
We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confi... See more
Company replied
We visited Hays Travel yesterday to book our holiday to Malta for next May and had such a wonderful experience with Lisa & Brooke. From the moment we arrived, their knowledge and advice were fantas... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 New Street, CM7 1ER, Braintree, United Kingdom
- 01376777978
4.9
Excellent
293 reviews
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The staff were helpfull and friendly
The staff were helpfull and friendly. The office environment is comfortable
March 20, 2024
Reply from Hays Travel - Braintree
Thank you for your kind feedback! We look forward to seeing you again soon
Reply from Hays Travel - Braintree
Thank you for your kind feedback! We hope you have a fabulous holiday!
Very experienced and friendly agent
Very experienced and friendly agent. Went the extra mile to get us exactly the Trip we wanted, giving us many options.
Well done to Charli at Braintree.
March 3, 2024
Reply from Hays Travel - Braintree
Thank you very much for your lovely feedback. I am sure you will have an amazing trip, and it was a pleasure to help you plan such an exciting itinerary. Charli
Jessie was very knowledgeable during…
Jessie was very knowledgeable during our meeting and arranged our next holiday with skill and had plenty of time for us both.
February 29, 2024
Reply from Hays Travel - Braintree
Thank you for your kind feedback, its always a pleasure in assisting you both with your holidays. Jessie :)
Staff members always very helpful and…
Staff members always very helpful and take plenty of time to make sure they give you all information about what holiday we are looking to book
February 21, 2024
Reply from Hays Travel - Braintree
Thank you for your lovely review, Maureen. It's always a pleasure to arrange your trips for you. Jessie
Staff were very helpful and assisted us…
Staff were very helpful and assisted us to book our ideal trip.
February 21, 2024
Reply from Hays Travel - Braintree
Thank you for your kind review. It is always a pleasure to help you with your holidays. Charli
Reply from Hays Travel - Braintree
Thank you very much, glad I could help you plan your trip. Millie
Great Personal Service
We dealt with Chari at the Braintree branch, who was incredibly helpful in sorting out our holiday. She was friendly, professional and very knowledgeable. The whole experience was excellent and we came away very happy
February 3, 2024
Reply from Hays Travel - Braintree
Thank you very much for your lovely review. It was a pleasure to help you with your trip, and I'm sure you will have a fantastic holiday. Charli
I would 100% recommend this company
I would 100% recommend this company. They make travel so easy with no hidden expenses. They might be slightly more expensive but that’s because you pay everything before you go instead of finding out you owe more when you are at your destination. They are lovely, helpful people, who don’t mind if you want to change a small detail. I will always use their expertise to book my holidays.
January 30, 2024
Reply from Hays Travel - Braintree
Thank you so much for your kind words. I'm really glad I could assist with such a sentimental holiday, and I'm here to assist with anything you need. Jessie
The staff were really helpful and had…
The staff were really helpful and had some good ideas for a family holiday. They did not try and do the big sell and listened to what we wanted. Very friendly and knowledgeable. Highly recommend.
January 18, 2024
Reply from Hays Travel - Braintree
Thank you for your lovely feedback. Was a pleasure in booking this for you. Michelle :)
all good excellent staff
January 18, 2024
Reply from Hays Travel - Braintree
Thank you for your kind review. Charli
Reply from Hays Travel - Braintree
Thank you for your kind review, it was a pleasure to help you with your holiday. Charli
Excellent service
Friendly staff and took time to find a holiday which fitted my requirements
January 16, 2024
Reply from Hays Travel - Braintree
Thank you so much for your kind feedback! We look forward to welcoming you back again soon!
Great service
Charli found us a great holiday at a good price. She's very knowledgeable and gave us some good advice.
December 31, 2023
Reply from Hays Travel - Braintree
Thank you for your lovely review. It was a pleasure to help you with your holiday. Charli
Millie in Braintree sorted everything…
Millie in Braintree sorted everything to my requirements fast and efficiently
December 30, 2023
Reply from Hays Travel - Braintree
Thank you for booking your trip with me, and for your great review. Millie
always friendly and helpful...@
December 17, 2023
Reply from Hays Travel - Braintree
Thank you for your kind response. It's always a pleasure to help you with your holidays. Charli & the team
Wonderful experience Friendly
Friendly, knowledgeable staff as always. Whole process of booking our holiday was very enjoyable and surprisingly quick. Always a pleasure going in to the shop.
December 7, 2023
Reply from Hays Travel - Braintree
Thank you for your lovely feedback, it is always a pleasure to help you with your holidays, Jenny
You was very understanding and made it…
You was very understanding and made it very easy for me to book and also sorted everything out so quickly
November 9, 2023
Reply from Hays Travel - Braintree
Thank you Sue for the lovely review. It was a pleasure booking your holiday for you and hope you all have a fantastic time. Jenny
Jessie and Charley
Jessie and Charley went above and beyond to find me two balcony cabins together on a Caribbean cruise in 2026, sounds bizarre but this was a difficult as believe it or not availability was sparse! This is exactly why you need a travel agent still in you life.
Well done and thank you.
November 8, 2023
Reply from Hays Travel - Braintree
Thank you Emma for the lovely review. Jessie and Charli x
Charlie did exactly what she said she…
Charlie did exactly what she said she would , email arrived showing options for the holiday we were interested in. Going to the shop and making the final arrangements was easy.
October 24, 2023
Reply from Hays Travel - Braintree
Thank you for your review, and I'm glad we were able to help you with your holiday. Charli
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