Kate was very helpful and patient. We were booking quite last minute and were unable to find suitable holidays in line. We did end up spending a lot more than planned but Kate did offer to look at mor... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were there quite a long time whilst Louise spent time finding us the perfect package for our first ever cruise. Her first hand knowledge and advice was invaluable . Throughout the time, we shared l... See more
Company replied
The agent with whom we arranged our short holidays at home and abroad, Kate, was very efficient in carrying out our requests and answering any queries we had on the travelling details. We now look for... See more
I chose to use a travel agent as apposed to doing it myself on my phone online . The whole process was well worth the effort , bring able to ask questions , skip between sites and see everything so m... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Woodford Road, SK7 1JP, Bramhall, United Kingdom
- 01614645572
4.9
Excellent
614 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amelia (Assistant Manager) was very…
Amelia (Assistant Manager) was very knowledgeable and helpful.
April 25, 2025
Reply from Hays Travel - Bramhall
Thank you for your kind words! I hope you have a great holiday and we will see you soon!
Paige was really helpful and patient…
Paige was really helpful and patient whilst I decided on our family holiday. Would recommend and will use again.
April 18, 2025
Reply from Hays Travel - Bramhall
Thank you for the lovely review, we hope you have a lovely time and hope to see you again soon :)
Reply from Hays Travel - Bramhall
Thankyou very much for your review! I am happy I could help, Paige :)
The staff was very helpful and got…
The staff was very helpful and got exactly what I wanted at a fair price
March 26, 2025
Reply from Hays Travel - Bramhall
Thank you for your kind review, we are glad we could help :)
The agents were patient
The agents were patient, friendly and helped me choose the holiday best suited to our needs.
March 20, 2025
Reply from Hays Travel - Bramhall
Thank you for the fab review and for booking with us! we hope you have a brilliant holiday!
Great experience
Great experience, Paige listened to what we wanted and delivered perfectly. Even when we had decided to book she still tried to get a better price. Well done Piage.
March 22, 2025
Reply from Hays Travel - Bramhall
Thankyou Scott, I am so glad I got to help and I hope you all have an amazing time! Paige :)
Knowledgeable and helpful employee who…
Knowledgeable and helpful employee who was patient and gave us plenty of time and good advice.
March 20, 2025
Reply from Hays Travel - Bramhall
Thankyou Patricia, it was lovely to meet you both and I'm very glad that I could help! Paige :)
Friendly people when we walked in very…
Friendly people when we walked in very helpful very understanding on what we wanted and had a laugh with us and made sure everything was correct can’t fault them
March 16, 2025
Reply from Hays Travel - Bramhall
Hi Hannah, thank you for this lovely review! glad we could help with your holiday and we got everything sorted for you. We hope you all have a brill time!
Amelia helped us find a holiday that we…
Amelia helped us find a holiday that we were looking for and in my price range so helpful Thankyou
March 16, 2025
Reply from Hays Travel - Bramhall
Thank you for the kind review, I'm glad to hear that, I hope you have a lovely time :)
- Amelia
Grand Canaria 2026
Visited Hays Bramhall to book holiday to Grand Canaria 2026. Staff were very helpfull and managed to find us the hotel and rooms that we wanted. Also found us acceptable flight times by browsing several tour companies.
March 9, 2025
Reply from Hays Travel - Bramhall
Thank you for the lovely review! glad we could help you find the right hotel and flights for your holiday! Myself and all of the team hope you have a great trip.
Only recently started using Hays…
Only recently started using Hays travel. I have always booked myself online. Now I have discovered the friendly hays travel team and it’s so stress free and enjoyable.
March 8, 2025
Reply from Hays Travel - Bramhall
Thank you for the lovely comments, we are glad to have been of help and hope you have a lovely time :)
Reply from Hays Travel - Bramhall
Thank you for the kind review, we hope you have a lovely time :)
Amelia
Reply from Hays Travel - Bramhall
Thank you for your lovely review, glad we could help :)
Excellent Customer Service
Your lady Paige on your travel desk was absolutely amazing. This holiday is my first alone in over 40 years since my husband passed away last November, he used to book all our holidays on line so this was a first for me in many ways. I didn’t know where I wanted to go I just knew I had certain criteria to follow and Paige was so helpful patient and understanding she is an asset to your company.
March 7, 2025
Reply from Hays Travel - Bramhall
Thank you so much Maureen, I am so glad to hear that and glad to have helped you find this holiday. I hope you have an amazing time. Paige :)
Reply from Hays Travel - Bramhall
Thankyou for your lovely Review! Paige :)
Excellent and approachable staff.
February 25, 2025
Reply from Hays Travel - Bramhall
Thankyou so much for your positive feedback! Hays Bramhall :)
Reply from Hays Travel - Bramhall
Thankyou for your lovely feedback! I will pass it on to the member of staff! Paige :)
Absolute RIP OFF
We are so saddened,this will probably be the last time we book with Hays Travel. We changed our destination from Lanzarote to Zante with TUI.Not only were we charged £750 as a live price difference (????) we were also charged the £100 admin fee.When i pointed out that we had been charged twice for out seat allocation i was told this was the difference in price from when we first booked.What a load of RUBBISH,£120 for seats.Mind you its better than the first option we were given,Cancel our holiday and re-book, "I know you will lose £400 but then you won't have too pay the admin fee etc etc.I checked with my local TUI branch and they said if we changed destinations we would only pay admin fee of £100.
Regards
Wow £50 off,which i refused.Still can't seem to grasp that i am paying £56 for seats that i wont be using.Bet TUI wont give someone free seats"here you are sir, some mug has already paid for them".I have never,ever been on a holiday website where i have got to the last page too find it is approx £850 dearer.
February 7, 2025
Unprompted review
Reply from Hays Travel - Bramhall
Hi Mr Wear, I am sorry that you have been left feeling this way, we will contact you directly in regards to this matter. Kind Regards, Hays Bramhall.
Staff were exceptionally helpful and…
Staff were exceptionally helpful and patient in helping us book the holiday we required
February 14, 2025
Reply from Hays Travel - Bramhall
Thank you for the kind review, we hope you have a lovely time, thank you for booking.
Amelia :)
Staff very helpful
January 30, 2025
Reply from Hays Travel - Bramhall
Thank you for the lovely comment, I hope you have a great time.
Amelia :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.