I recently booked a package holiday with Brenda proud as I do every year, Brenda is so efficient and helpful and nothing is ever a bother, Brenda is a credit to Hays travel and they are lucky to hav... See more
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I always phone Brenda from Hays to book our flights. I need special assistance so she always sorts this out for us. She is friendly and is very thorough making sure she gets all the details that will... See more
Company replied
Brenda Proud always provides an outstanding customer experience. We have booked our holidays with her for many years, and she is always our first point of contact when planning a trip. We have recomm... See more
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Another absolutely fantastic cruise with the help and support of Brenda ( as he knew my situation). She made everything so smooth and easy to arrange. She was there all the way. And she has just booke... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Brenda Proud, NE21, Blaydon, United Kingdom
- 0191 4144491
4.9
Excellent
243 reviews
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I always phone Brenda from Hays to book…
I always phone Brenda from Hays to book our flights. I need special assistance so she always sorts this out for us. She is friendly and is very thorough making sure she gets all the details that will be needed at the Airport etc.
August 15, 2026
Reply from Hays Travel - Brenda Proud
Always a pleasure to look after you Lynne and happy to help in any way I can. Thank you for your continued support,and for taking the time to write a review, it is very much appreciated.
Brenda
I recently booked a package holiday…
I recently booked a package holiday with Brenda proud as I do every year, Brenda is so efficient and helpful and nothing is ever a bother, Brenda is a credit to Hays travel and they are lucky to have her as part of their team, very happy customer and thanks again
Stephen M
August 13, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for such a lovely review Stephen, your kind words really mean a lot to me. I really appreciated you waiting till I came back to work to book, I was so chuffed that you had waited for me. Your loyalty means the world to me and it is why I keep doing this job. So thank you so much for your continued support.
Brenda
Another absolutely fantastic cruise…
Another absolutely fantastic cruise with the help and support of Brenda ( as he knew my situation). She made everything so smooth and easy to arrange. She was there all the way. And she has just booked another cruise for me.
August 6, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Val. It really was a pleasure organising both cruises for you, and I am so glad you had a wonderful time, as you so deserve too. I hope the next one is just as enjoyable. Bon Voyage!
Brenda
Brenda Proud always provides an…
Brenda Proud always provides an outstanding customer experience. We have booked our holidays with her for many years, and she is always our first point of contact when planning a trip.
We have recommended Brenda to friends and family, and they have all been delighted with her friendly, professional service. This was a last-minute holiday booking, and, as always, Brenda found the perfect package and arranged everything promptly and efficiently. Thank you as always Brenda!
August 2, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for your wonderful review Michelle, it really is good to know that my service is very much appreciated. It is always a pleasure to look after you all and I really am so grateful for all the support you have given me over the years. What would I do without you, thank you so much.
Brenda
Brenda went above and beyond to secure…
Brenda went above and beyond to secure us our dream holiday . Many thanks Brenda your a star !
July 31, 2026
Reply from Hays Travel - Brenda Proud
My pleasure , anytime. So glad you are excited and looking forward to your amazing holiday. Anything else you need for your trip, don't hesitate to ask.
Brenda
Reply from Hays Travel - Brenda Proud
Thank you so much for taking the time to send in a review Susan. Always happy to look after you and really appreciate your continued support.
Brenda
I have been booking my holidays with…
I have been booking my holidays with Brenda Proud for many years now l find her very friendly and helpful in finding me a good deal that suits my needs l hope to keep Brenda as my travel agent for many years to come
June 27, 2026
Reply from Hays Travel - Brenda Proud
Thank you for such a lovely review Terry, it really means a lot. I appreciate the loyalty you have shown me over the years and I look forward to helping you with many more holidays in the future.
Brenda
Brenda has looked after me for the past…
Brenda has looked after me for the past 10 years or so and has always booked suitable hotels and flights as she knows what myself and my wife want from a holiday.
July 2, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for taking the time to complete a review of my services Peter. It is always a pleasure to look after you both and really appreciate your continued support. Here's to planning your next getaway.
Brenda
Excellent service once again from…
Excellent service once again from Brenda, prompt, friendly and very helpful 😁
Thank you Brenda 😊
July 3, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much Diane for your lovely review, and for taking the time to send one in. Thank you for your continued support with my business, it really is very much appreciated. Here's to your next adventure.
Brenda
Excellent service
June 7, 2026
Reply from Hays Travel - Brenda Proud
Thank you Janet, pleasure as always looking after you.
Brenda
Booking process professional great help…
Booking process professional great help fab service
May 31, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for taking the time to write a review Keith, it is very much appreciated. So glad to hear you were happy with my service, and happy with your holiday. Thank you for supporting my little business, it really does mean a lot. Hope you have a great holiday.
Brenda
Reply from Hays Travel - Brenda Proud
Always a pleasure looking after you both. Thank you for your continued loyalty, it really does mean the world to me.
Brenda
Brenda is an absolute star
Brenda is an absolute star, customer service excellent. Always there to help with finding the perfect holiday.
May 20, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Susan. Always happy to help in any way I can and I really do appreciate your continued support with my business. Thank you so much.
Brenda
We have used Hayes Travel booking with…
We have used Hayes Travel booking with Brenda Proud for 20+years and never had a bad experience yet.Brenda takes the time to listen and advise the best holiday for us.Brilliant.
April 17, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Julie. It has been a real privilege looking after you all for all these years. We have seen many changes between us, and it is just so lovely that we have gone through them together. I can't thank you enough for your continued loyalty all these years, but thank you from the bottom of my heart, it really means the world to me. Here's to planning your next adventure!
Brenda
My family have dealt with Brenda for…
My family have dealt with Brenda for many years and have always found her service and attention to detail second to none.
Brenda is a huge asset to Hays Travel and we will continue to book our holidays through Brenda for many years to come.
April 14, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review George, it really is very much appreciated. It is a pleasure to look after you all and I can't thank you all enough for your continued loyalty and support, it really does mean so much to me.Thank you.
Brenda
As always Brenda was fantastic making…
As always Brenda was fantastic making our chosen holiday realistic!
Her knowledge is very welcoming and we would not book holidays with anyone else. This was the 2nd this year and I am sure there will be more with Brenda’s assistance!
April 15, 2026
Reply from Hays Travel - Brenda Proud
Thank you both so much for your lovely kind words. It is always a pleasure to look after you both and get you the right holiday. Your continued support really does mean a great deal to me, so thank you both very much. Here's to planning your next adventure.
Brenda
Last minute booking
Another holiday booked at the best price possible and last minute so straight forward no stress thanks again Brenda
April 4, 2026
Reply from Hays Travel - Brenda Proud
Thank you for your lovely review Shannon, it is very much appreciated. Always happy to help and glad we managed to get you the holiday you wanted and the best price. Hope you have a lovely time. Thank you again for your continued support.
Brenda
Brenda Proud is always very helpful and…
Brenda Proud is always very helpful and informative, guiding us through the booking procedure very effectively. A pleasure to deal with!
April 7, 2026
Reply from Hays Travel - Brenda Proud
Thank you for your lovely review Graeme. Always a pleasure to help you out with your holidays. Thank you so much for your continued support, it really is greatly appreciated.
Brenda
Brenda has looked after my holidays for…
Brenda has looked after my holidays for years now and as usual she booked my visit to Nerja in her usual quick and efficient manner.
March 30, 2026
Reply from Hays Travel - Brenda Proud
Thank you for always taking the time to complete a review Peter, it is very much appreciated. Always happy to help and lovely to hear you are always happy with my service, it really means a lot to me. Thank you.
Brenda
Reply from Hays Travel - Brenda Proud
Thank you so much Nick, really appreciate your kind words and taking the time to write a review. Always happy to look after you all. Thank you for your continued support with my business, it really does mean a lot to me.
Brenda
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