Brenda is briliant nothing to much for her to help you with the best person you could have on your team thank you Brnda for all your help Nena
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently booked a package holiday with Brenda proud as I do every year, Brenda is so efficient and helpful and nothing is ever a bother, Brenda is a credit to Hays travel and they are lucky to hav... See more
Company replied
Brenda Proud always provides an outstanding customer experience. We have booked our holidays with her for many years, and she is always our first point of contact when planning a trip. We have recomm... See more
Company replied
Got in touch with Brenda through family wedding, she made it easy to book. So when i needed to book another holiday with more complex requirements i gave her a ring. Required same hotel with differ... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Brenda Proud, NE21, Blaydon, United Kingdom
- 0191 4144491
4.9
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My family have dealt with Brenda for…
My family have dealt with Brenda for many years and have always found her service and attention to detail second to none.
Brenda is a huge asset to Hays Travel and we will continue to book our holidays through Brenda for many years to come.
April 14, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review George, it really is very much appreciated. It is a pleasure to look after you all and I can't thank you all enough for your continued loyalty and support, it really does mean so much to me.Thank you.
Brenda
As always Brenda was fantastic making…
As always Brenda was fantastic making our chosen holiday realistic!
Her knowledge is very welcoming and we would not book holidays with anyone else. This was the 2nd this year and I am sure there will be more with Brenda’s assistance!
April 15, 2026
Reply from Hays Travel - Brenda Proud
Thank you both so much for your lovely kind words. It is always a pleasure to look after you both and get you the right holiday. Your continued support really does mean a great deal to me, so thank you both very much. Here's to planning your next adventure.
Brenda
Last minute booking
Another holiday booked at the best price possible and last minute so straight forward no stress thanks again Brenda
April 4, 2026
Reply from Hays Travel - Brenda Proud
Thank you for your lovely review Shannon, it is very much appreciated. Always happy to help and glad we managed to get you the holiday you wanted and the best price. Hope you have a lovely time. Thank you again for your continued support.
Brenda
Brenda has looked after my holidays for…
Brenda has looked after my holidays for years now and as usual she booked my visit to Nerja in her usual quick and efficient manner.
March 30, 2026
Reply from Hays Travel - Brenda Proud
Thank you for always taking the time to complete a review Peter, it is very much appreciated. Always happy to help and lovely to hear you are always happy with my service, it really means a lot to me. Thank you.
Brenda
Reply from Hays Travel - Brenda Proud
Thank you so much Nick, really appreciate your kind words and taking the time to write a review. Always happy to look after you all. Thank you for your continued support with my business, it really does mean a lot to me.
Brenda
Reply from Hays Travel - Brenda Proud
Always happy to look after you Pat. Thank you for your continued support, it is very much appreciated.
Brenda
Swift simple quality booking
Simple and quick. Brenda has helped me before and has again now. Friendly, simple quick booking. I honestly could not have asked for more.
March 18, 2026
Reply from Hays Travel - Brenda Proud
Thank you for taking the time to send in a review Simon, it is very much appreciated. Always happy to help in any way and glad your holiday got sorted quickly for you. Thank you for your continued support, it is very much appreciated.
Brenda
Reply from Hays Travel - Brenda Proud
Thanks Emma, really appreciate the feedback. Always happy to look after you.Thank you for your continued support, it really means a lot to me.Thank you.
Brenda
Simply the best
Simply the best ! 2nd Hays holiday this year booked ! Me my family and relatives are very happy with Brenda Proud and Hays Travel knowledgeable friendly informative Superb service everytime 👏 Thanks again 😊
February 28, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Frank, it really does mean so much to me. I am so grateful to you and all your family for the continued support you have shown me over the past couple of years, it has meant more to me than you will ever know. Thank you.
Brenda
Everything sorted out so quick and…
Everything sorted out so quick and thorough accommodating changes to initial request
February 17, 2026
Reply from Hays Travel - Brenda Proud
Thank you for taking the time to write a review Stephen, it is very much appreciated. Glad you are happy with my service and look forward to helping you with more holidays in the future.
Brenda
Reply from Hays Travel - Brenda Proud
Thank you so much Gill, great to hear you are happy with my service. Its a pleasure to look after you and to make sure you both have a great holiday. Thanks for the continued support, it really means a lot, so thank you.
Brenda
Brenda has been extremely helpful with…
Brenda has been extremely helpful with all the enquires and changes we have had.
February 5, 2026
Reply from Hays Travel - Brenda Proud
Hi Sally, thank you so much for taking the time to write a review, I really do appreciate it very much. So glad we managed to get everything sorted for you and I hope you have a lovely time on your holiday. Thank you as always for the continued support with my little business, it is very much appreciated.
Brenda
Brenda was very helpful
Brenda was very helpful and professional.
She made the booking process so easy explaining everything to me. Thank you for your help
February 11, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for taking the time to send in a review, it really does mean a lot to me. Thank you for your booking yesterday, and if there is anything at all you need, please just let me know.
Brenda
Brenda gives great customer service!
Brenda gives great customer service and is patient and professional at all times. She also got us the best price for our flights and a good hotel too. We're very grateful!
February 6, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely kind review Mrs Baillie, it is very much appreciated. Your continued support means the world to me , so thank you.
Brenda
Brenda Proud
Brenda Proud. So helpful and accommodating with our mobility needs. Thoroughly researched aspects of our booking and you should be so “PROUD” of her too.
February 5, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Duncan. I always like to ensure my clients are getting the best holiday for their needs at all times. Happy to look after you and Julie, and make sure everything runs smoothly for you, and totally understand all your concerns and worries. I hope you both have a wonderful holiday.
Brenda
Highly recommend Brenda
Brenda helped sort out all my travel arrangements for an upcoming trip to Australia. She is very efficient, listens to what I wanted and sorted everything out for me. I highly recommend using Brenda to sort all your travel requirements out.
January 28, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Karen, I really appreciate it very much. Its always a pleasure to look after all your holiday and flight arrangements and happy to help in any way I can.
Thank you for your continued support, it really does mean the world to me.
Brenda
Great
Great, knowledgeable, lovely person - who always books exactly what we want and more thanks
January 28, 2026
Reply from Hays Travel - Brenda Proud
Always a pleasure to look after you and your family and I really appreciate your on going support, it really does mean the world to me . Thank you so much.
Brenda
Brenda is so patient and needed to be…
Brenda is so patient and needed to be on this holiday booking. We are a large group with a wide age range and hence differing requirements. Brenda has met this challenge head on with her usual calm patience. She has met all our requirements, couldn’t ask for more, can’t thank her enough. Thankyou Hays Travel. Looking forward to a great family holiday 😀
January 23, 2026
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovey review Kirsten. It was a pleasure to help you find the perfect holiday for you and all your family. I am sure you will all have a great time together. Thank you for your continued support over the years, it really does mean a great deal to me. Have an amazing time in Spain and speak to you when you get back.
Brenda
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Wendy. It was a pleasure to look after you and I really appreciate the booking, thank you.
Brenda
Reply from Hays Travel - Brenda Proud
Thank you for the great review flower, really appreciate it. Happy to be able to look after you for a change.
Brenda
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.