Brenda is briliant nothing to much for her to help you with the best person you could have on your team thank you Brnda for all your help Nena
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See what reviewers are saying
I recently booked a package holiday with Brenda proud as I do every year, Brenda is so efficient and helpful and nothing is ever a bother, Brenda is a credit to Hays travel and they are lucky to hav... See more
Company replied
Brenda Proud always provides an outstanding customer experience. We have booked our holidays with her for many years, and she is always our first point of contact when planning a trip. We have recomm... See more
Company replied
Got in touch with Brenda through family wedding, she made it easy to book. So when i needed to book another holiday with more complex requirements i gave her a ring. Required same hotel with differ... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Brenda Proud, NE21, Blaydon, United Kingdom
- 0191 4144491
4.9
Excellent
249 reviews
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Once again, a last minute holiday.
Once again, another last minute holiday, but Brenda managed to get a great deal.
Never gives up to find the best holiday.
December 13, 2025
Reply from Hays Travel - Brenda Proud
It was my pleasure Sonya, always relieved when we get something booked lol. I hope you all have a great time celebrating New Year in the sunshine and Merry Christmas to you all too.
Brenda
Absolutely fantastic..nothing is too…
Absolutely fantastic..nothing is too much trouble..Brenda goes above & beyond to make sure everything is perfect for us.
December 17, 2025
Reply from Hays Travel - Brenda Proud
Thank you for such a lovely review Susan. Always happy to help in any way I can, and love finding you a good bargain! Thank you for your continued support, it really means the world to me, so thank you. I look forward to arranging your next adventure. Brenda
I have an excellent travel agent who…
I have an excellent travel agent who goes over and beyond to my bookings. I have been with her for 20 years and if she is not available I may do it myself but not very often.
December 2, 2025
Reply from Hays Travel - Brenda Proud
Always happy to look after you Jayne and thank you for your continued support all these years, it really means the world to me. Thank you.
Brenda
Brenda as good as ever
November 25, 2025
Reply from Hays Travel - Brenda Proud
Thank you Tom, lovely to hear from you and happy to be of service to you both once again.
Brenda
Brenda is an asset to Hays Travel
Brenda is an asset to Hays Travel, she is a lovely helpful person, nothing is a bother.
November 11, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely kind words Sue, they really do mean a lot to me. I know I will never fill Carols shoes, but will always do my best to help in any way that I can. Thanks so much for your continued support, it is very much appreciated.
Brenda
The special touch
Well from start to finish nothing was too much trouble for Brenda she’s not just a travel consultant she’s more of a friend she will take the time to listen to you and interact with you to me that’s a personal experience when you ring her keep up the good work Brenda you are a credit to your self and your company
October 5, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely kind review Graham, it really meant a lot to me. Always a pleasure to look after you and your family, and so happy to hear you value me as a friend, that's so lovely. After looking after most of my clients now for many years, I think of them all as my friends. Thank you again for your continued support, it really does mean the world to me.
Brenda
Brenda was so helpful
Brenda was so helpful, and easy to deal with. I am sure I will be using her services again. I cant wait for my holiday.
September 13, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for taking the time to review my service, and for your kind words, it really is greatly appreciated. I hope you have a wonderful holiday, and I look forward to looking after you again in the future.
Brenda
First class service
I have used Hays for the past 12 years . Always extremely good customer service, I have never been disappointed with our holidays, and would highly recommend them
September 18, 2025
Reply from Hays Travel - Brenda Proud
Thank you for taking the time to write a review Kathy, it is very much appreciated. So glad to hear you are happy with my service and that all your holidays have been great. Thank you for your continued support, it really does mean a lot to me.
Brenda
Reply from Hays Travel - Brenda Proud
Thank you for your kind review Mr Smith, it really is much appreciated. I am so glad I was able to assist you with your holiday, and I am sure you will have a wonderful time. Thank you for your booking and I look forward to helping you again in the future.
Brenda
Reply from Hays Travel - Brenda Proud
Thank you so much for your kind review, it is very much appreciated. Your continued support really means the world to me, so thank you.
Brenda
A travel-savvy friend on our side
We couldn’t ask for a better travel agent. From the get go, Brenda makes everything feel so easy and personal. Their advice on where to go, what to see, and the little extras always feel like top tips from a good friend.
What we love most is how reassuring Brenda is. Sometimes travel plans can be overwhelming, but we’ve always felt looked after and feel confident to try new places. Add to that the great value for money, and it’s a no-brainer— we’ll definitely book with Brenda again and again and again.
September 12, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review and kind words, it really does mean so much to me. Its always great to look after your holiday arrangements and happy to help in any way I can. Here's to planning the next adventure.
Brenda
Always perfect with Brenda wouldn't…
Always perfect with Brenda wouldn't book with anyone else
September 10, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much Ashleigh for your lovely review. Always a pleasure to look after you and all your holiday arrangements. Thank you for taking the time to write a review and for your continued support, it is very much appreciated.
Brenda
Thank you again Brenda
Thank you again Brenda. She always books exactly what we ask for and finds best option. Nothing is a problem. Wouldn't book with anyone else.
September 5, 2025
Reply from Hays Travel - Brenda Proud
Always a pleasure looking after you and your family Carole. Thank you for your continued support all these years. I couldn't keep going if it wasn't for my lovely regulars. So thank you so much.
Brenda x
Reply from Hays Travel - Brenda Proud
Thank you so much for taking the time to review my service Mr Wright, and so glad to hear you were happy with everything I arranged for you. I hope you have a lovely holiday and anything I can do to help please let me know.
Brenda
The best travel agent ever
Brenda always goes above and beyond to help us. She has a customer service like no other. The patience of a saint. Nothing is to much for her. It is always a pleasure to book our holidays. She makes you feel like part of her family.
August 2, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Ian.It is always a pleasure to look after you and your family, and was delighted to help arrange your forthcoming family getaway. Thank you for your continued support, your loyalty means the world to me.
Brenda
Always a pleasure booking with…
Always a pleasure booking with Brenda...gives us plenty of feedback on things we are not sure of
Mind we also put the world to rights talking about anything and everything
But 100% as always Thankyou
July 27, 2025
Reply from Hays Travel - Brenda Proud
Thank you for such a lovely review Karen. I really enjoy our chats about life and putting the world to rights. Looking after you and all your family is always a pleasure and here's to helping with the next adventure! Thank you as always for your continued support, it really means the world to me.
Brenda
Amazing service
Very helpful, with clear explanation all the way through the process. I would highly recommend.
July 2, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your great review, it is very much appreciated. It was a pleasure to look after your family again and I look forward to speaking to you again soon. Thank you again for your booking.
Brenda
First class service
The help from our Travel Consultant Brenda was exceptional. So friendly and so helpful, getting us a great deal for the holiday we wanted - we are so grateful.
June 26, 2025
Reply from Hays Travel - Brenda Proud
Thank you for such a lovely review. It was a pleasure to help you with your holiday and so glad we managed to get the holiday you wanted in the end. If there is anything at all I can assist you with regarding your holiday, then please just let me know. Thank you for your booking and I look forward to hopefully helping you again in the future. Have a great holiday.
Brenda
Brenda is a huge asset to your company
Brenda is a huge asset to your company, she goes above and beyond to ensure our holiday is exactly what we want, she is polite friendly and always listens to our requests. Brenda always gets back to us when she says a truly wonderful lady.
June 14, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Sandra, it really does mean a lot to hear I am doing a good job. I can't thank you enough for all of the business you have brought my way and for your continued support with my little business. I wouldn't be able to keep going if it wasn't for the loyalty of my lovely customers, like yourselves. Thank you so much.
Brenda
Fab bespoke holiday plan
Hays have organised three bespoke holidays for me over the years. The most recent one was very complicated and B did a sterling job organising my holiday to Canada in four months time. She went beyond the call of duty and kept in touch with me the whole time. She was knowledgeable, helpful and answered all my questions.
May 27, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Kimberley. It really was a pleasure to work on your holiday and I am so glad you are happy with your amazing itinerary. Please let me know if there is anything further I can help you with.
Thank you.
Brenda
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