Brenda is briliant nothing to much for her to help you with the best person you could have on your team thank you Brnda for all your help Nena
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See what reviewers are saying
I recently booked a package holiday with Brenda proud as I do every year, Brenda is so efficient and helpful and nothing is ever a bother, Brenda is a credit to Hays travel and they are lucky to hav... See more
Company replied
Brenda Proud always provides an outstanding customer experience. We have booked our holidays with her for many years, and she is always our first point of contact when planning a trip. We have recomm... See more
Company replied
Got in touch with Brenda through family wedding, she made it easy to book. So when i needed to book another holiday with more complex requirements i gave her a ring. Required same hotel with differ... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Brenda Proud, NE21, Blaydon, United Kingdom
- 0191 4144491
4.9
Excellent
249 reviews
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Brenda is great ,she always sorts out…
Brenda is great ,she always sorts out our holidays and gets us a great deal 😀
May 8, 2025
Reply from Hays Travel - Brenda Proud
It is always a pleasure to look after you all. Thank you for your continued support it really does mean so much to me, Thank you.
Brenda
Brenda has booked our holidays for a…
Brenda has booked our holidays for a number years and always delivers a great service and is extremely helpful through out the process,
April 2, 2025
Reply from Hays Travel - Brenda Proud
Thank you for your lovely review Graeme. As always, a pleasure to look after you.
Thank you for your continued support with my business, it really does mean so much to me. Thank you.
Brenda
Brenda Proud always goes that extra…
Brenda Proud always goes that extra mile to find our perfect holidays. Wouldn't book with anyone else.
March 19, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Michelle, it really does mean a lot to me when people take time to write a review, so thank you. It is always a pleasure to look after you all and your continued support all these years means the world to me, so thank you so much. Looking forward to arranging your next adventure.
Brenda
Brenda was very professional very…
Brenda was very professional very knowlegable and i have booked many holidays with brenda and wouldnt go anywhere else .excellent seevice
March 16, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Peter, I really appreciate it very much. It is always a pleasure to look after you both and just so glad I am here to help with all your holiday plans. Thank you for your continued support with my business, it really means a lot, so thank you.
Brenda
Brenda is simply amazing at what she…
Brenda is simply amazing at what she does nothing is too much trouble
March 14, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your kind review Glenn, it is very much appreciated. Always a pleasure to look after you and your family. Thank you for your continued support, really means a lot to me, thank you.
Brenda
Brenda goes above and beyond to help…
Brenda goes above and beyond to help customers. Absolutely fantastic service.
March 8, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for such a great review Dan, that really does mean a lot to me. Always happy to help in anyway I can and really appreciate your support and repeat business. Thank you so much.
Brenda
Exceptional Customer Service
A very professional service, Brenda is extremely helpful, Kind and considerate.
February 25, 2025
Reply from Hays Travel - Brenda Proud
Thank you once again for a lovely review Christine. Always a pleasure looking after you and really appreciate your continued loyalty. Take care and thank you for taking the time to send in a review.
Brenda
5 star service!
Our travel consultant Brenda was super helpful and made everything so smooth & easy!
February 19, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review, it really means a lot to me. always happy to help in any way I can Stacey. Thank you for your continued support, I really do appreciate the business.
Brenda
Reply from Hays Travel - Brenda Proud
Thank you as always for your kind words, they are much appreciated. It is always a pleasure to look after all your holidays, and glad I am here to help. Thank you as always for your continued support with my business and look forward to helping you get away soon.
Brenda
Professional & competitive.
Professional, courteous and competitive. Excellent personal attention.
January 30, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for taking the time to review my service Mr Greenley, it is very much appreciated. It was my pleasure to look after your forthcoming holiday arrangements and please don't hesitate to let me know if I can be of any further assistance. Thank you for your booking and I look forward to helping you again in the future.
Brenda
brenda proud
Brenda was so helpful she seemed to know all about the holiday needed for the additional needs of the party going lovely lady to talk to
January 30, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review. I hope that I managed to take some of the stress out of organising your trip. Anything I can do to help, please just ask. Thank you for taking the time to write a review, it is very much appreciated.
Brenda
Excellent
Brenda is excellent! My second trip booked with her (family have booked through her numerous times) and always been excellent. Helps with anything needed and great customer service! Definately recommend booking with her!!
January 4, 2025
Reply from Hays Travel - Brenda Proud
Thanks so much for your lovely review Lauren, it is very much appreciated. Always a pleasure to look after you and your family and anything I can do to make your trip even better, just let me know.
Brenda
Brenda went out of her way to find the…
Brenda went out of her way to find the perfect package for us, and spent much of her own time coordinating all the aspects to make it fit our family.
Beast holiday booking experience I've ever had.
January 11, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review, it really does mean a lot to me. It was my pleasure to look after you and your family and find you a great holiday. Happy to help in any way I can and I look forward to assisting you again very soon.
Brenda
Brenda is amazing!!!
Brenda is amazing- She takes all the stress out of booking a holiday away! She listens carefully to what you want, makes suggestions, does incredibly thorough research and provides lots of options to find what suits you best. I can’t recommend her enough to anyone- she is a truly lovely lady, who is easy to contact and happy to answer any questions and supply additional information along the way. Use her for your next adventure away and you won’t be disappointed 😊
January 5, 2025
Reply from Hays Travel - Brenda Proud
Thank you so much for such a lovely review Sue. Your kind means so much to me and its lovely to hear I am doing such a great job. Your continued support in my business is very much appreciated too, so thank you so much. I very much look forward to planning your next adventure for you.
Brenda
Brenda Proud.
Brenda has been such a helpful, informative lady. With every piece of information we required and more. A true asset.
December 20, 2024
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review, it really is very much appreciated. It was a pleasure to look after you and I am here to help in any way I can to make your holiday experience as easy as possible. Thank you for taking the time to review your experience and I look forward to speaking to you again soon.
Brenda
Brenda Proud
I am quite fussy about where I stay and Brenda has been marvellous with me. I always booked my holidays with Carol Millor until she sadly passed away and I now book via Brenda. She has been marvellous, I wanted to book 3 holidays, two down, 1 to go! Thankyou very much Brenda
September 18, 2024
Reply from Hays Travel - Brenda Proud
Thank you so much for you lovely review Susan, it is very much appreciated. Its always hard booking with someone new, and Carol was a hard act to follow. I hope I have done my friend proud in looking after you and I look forward to getting booking number 3 arranged very soon.
Thank you for your continued support.
Brenda
Brenda was very helpful with our questions
Brenda was very helpful with our booking giving advise and taking her time making sure we choose exactly what we wanted. Nothing was too much trouble.
September 1, 2024
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review. It was a pleasure to help you arrange your cruise and if there is anything at all you need, I am happy to help. Thank you for your booking and I look forward to helping with any further holidays in the future.
Brenda.
Brenda always does such a great job
Brenda always does such a great job. Really pays attention to detail and clearly cares deeply about her customers
August 21, 2024
Reply from Hays Travel - Brenda Proud
Thank you so much for your kind words Geoff, it is always lovely to know my service is appreciated. It is always a real pleasure looking after your holiday arrangements and happy to help in any way I can. Thank you so much for your continued support, it really does mean the world to me, thank you.
Brenda
Best around.
Brenda helps in every way she can and she never disappoint, she a star, keep up the good work x
July 17, 2024
Reply from Hays Travel - Brenda Proud
Thank you for your lovely review Joanne. Always happy to help in any way I can to make sure you get the best holiday to suite your needs. Thank you for your continued support, it is very much appreciated.
Brenda
Special feelings!
My experience was amazing because she was a lovely woman with great communication, and was very friendly and supportive, she even said she’d let the hotel know it’s my birthday this made me feel extra special !!
June 28, 2024
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review Ellie. It was a pleasure to help you organise your special birthday holiday. If there is anything at all I can do to make your holiday even more special, then just let me know.
Thank you again for taking the time to write your review, it really is very much appreciated.Thank you.
Brenda
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