Brenda is briliant nothing to much for her to help you with the best person you could have on your team thank you Brnda for all your help Nena
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See what reviewers are saying
I recently booked a package holiday with Brenda proud as I do every year, Brenda is so efficient and helpful and nothing is ever a bother, Brenda is a credit to Hays travel and they are lucky to hav... See more
Company replied
Brenda Proud always provides an outstanding customer experience. We have booked our holidays with her for many years, and she is always our first point of contact when planning a trip. We have recomm... See more
Company replied
Got in touch with Brenda through family wedding, she made it easy to book. So when i needed to book another holiday with more complex requirements i gave her a ring. Required same hotel with differ... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Brenda Proud, NE21, Blaydon, United Kingdom
- 0191 4144491
4.9
Excellent
249 reviews
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Reply from Hays Travel - Brenda Proud
Thank you so much for leaving your kind review. Its always a pleasure to look after you and really appreciate you continuing to book with me. I look forward to helping you again with another holiday, very soon.
Brenda
Brenda goes above and beyond to find us…
Brenda goes above and beyond to find us the perfect holiday
May 29, 2024
Reply from Hays Travel - Brenda Proud
Thank you for your lovely review Nikita. Always a pleasure to look after you and you family and friends. Thank you for your continued support, it is very much appreciated.
Brenda
Hayes travel should be proud of Brenda Proud
Just booked our family holiday with Brenda Proud. We had lots of criteria to meet as we are a multi generational family that includes a young infant.
Brenda was as knowledgeable, helpful and efficient as ever - we have booked several holidays with Brenda over the last few years and would choose no one else.
May 4, 2024
Reply from Hays Travel - Brenda Proud
Thank you for your kind words Karen, they really do make my day. So glad to be able to help you arrange another family holiday for you to look forward too. Your support with my business, as always, is very much appreciated.
Brenda
Booked a holiday for us very last…
Booked a holiday for us very last minute brilliant service and went out of her way to make sure we got all the details right.
October 14, 2023
Reply from Hays Travel - Brenda Proud
Thank you for your lovely review Abbie. It was a pleasure to look after you and I look forward to hopefully helping you again with a holiday in the future.
Brenda
Absolutely fantastic service from…
Absolutely fantastic service from Brenda. Informative, friendly and gives great recommendations. Give her a raise Hays!
April 17, 2024
Reply from Hays Travel - Brenda Proud
Thank you so much for your great review , it really means a lot to me. Always fun and a laugh arranging your holidays, and I very much appreciate your continued support. Will keep you posted on the raise !!! Thank you so much again. Brenda.
Brenda is most helpful
Brenda is most helpful and always has time even though she is busy.
always makes me laugh
April 10, 2024
Reply from Hays Travel - Brenda Proud
Thank you for your kind review Mr Cassidy. It is always a pleasure helping you to book your holidays and the added stories and laughs are an added bonus. I look forward to hearing more of your tales in our future conversations.
Brenda
Fantastic customer service every time!
February 12, 2024
Reply from Hays Travel - Brenda Proud
Thank you so much for your kind words. It is always a pleasure to look after you and your family Lynne and your continued loyalty means so much to me. Thank you so much.
Brenda
A great loyal service
The best service you could ever have booking a holiday, nothing was too much trouble for Brenda even though we kept changing our destination and date.
March 5, 2024
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review. It was so nice that you still remembered me after all these years, and it was a pleasure to book your special birthday holiday for you. Looking forward to making sure your holiday is a memorable one.
Thanks again for leaving such a positive review, it really is most appreciated.
Brenda.
Brenda Proud
1st class service from Brenda very helpful and informativve wouldnt book with anyone else
February 4, 2024
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review, this means so much to me Traci, especially after loosing Carol. Always happy to help with anything you need and look forward to helping you with your next adventure. Thank you. Brenda
Book with Brenda Proud
I Always book with Brenda Proud. Value her expertise, she knows exactly what I’m looking for every time. Fantastic service. Easiest and most reliable way to book any trips and holidays.
January 18, 2024
Reply from Hays Travel - Brenda Proud
Thank you for your lovely review. It has really been a pleasure looking after you and your family all these years Catherine and your continued loyalty is very much appreciated. Thank you.
Holiday to Singapore and Thailand
Brenda couldn’t have done more to help us arrange our two centre holiday to Singapore and Thailand. Travel arrangements of this sort always seem daunting with connecting flights and transfers etc and you really need to feel in safe hands. She researched every flight option with different airlines to find us the best way to travel. Brenda gave us choices of hotels which we could research to find exactly what suited us and our price range. She always gives options and advises but never seems to “sell” you anything or push you to a certain company. She has booked us and our family numerous holidays to many countries over many years now and quite frankly we wouldn’t go anywhere else or have the trust in anyone else to do this. She is just a phone call away and you always feel like you can give her a call if you have a question.
If you book with Brenda you can’t go wrong, she is a diamond!
December 9, 2023
Reply from Hays Travel - Brenda Proud
Thank you so much for your wonderful review Anthony. Your kind words really mean so much to me. Having looked after you all for so many years, you are like family now. It's always a pleasure arranging any holiday for you and you always keep me on my toes.Thank you all for your amazing support and loyalty throughout my many years in travel. Looking forward to my next holiday challenge soon. Thanks again. Brenda
Reply from Hays Travel - Brenda Proud
Thank you as always for taking the time to send in a review. Always a pleasure to look after you both. Brenda
Brenda is a star.Nothing is a bother …
Brenda is a star.Nothing is a bother and is thorough with all the details of the holiday.She even gives little tips about the country we have chosen.We wouldn't go anywhere else but Brenda to organise our holidays.
January 8, 2024
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review. It is always a pleasure looking after you both and fingers crossed its third time lucky this year for Greece. Thank you for your continued support, it means the word to me, thank you. Brenda
Brenda sorted us a holiday
Brenda sorted us a holiday, quickly, efficiently and very knowledgeable, lovely helpful lady, nothing was too much trouble and all done from the comfort of own home.
November 12, 2023
Reply from Hays Travel - Brenda Proud
Thank you for your lovely review Carol, and for taking the time to write it. It is a pleasure to be able to look after you and so appreciate your continued support. Thank you. Brenda
Brenda is the best travel advisor we…
Brenda is the best travel advisor we have ever used she knows our wants and needs inside out and always delivers
November 4, 2023
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review, it is very much appreciated and it's always nice to hear customers are happy with my service. Thank you for appreciating everything I do for you, it does mean a lot to me. I look forward to arranging your next holiday for you soon. Brenda
Five Star Service!
I always book my Holidays through Brenda who is a Hays Personal Travel Consultant. Brenda is very knowledgeable, she responds quickly to messages and always endeavours to get the best price for me :)
November 3, 2023
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely review, it really is most appreciated. It is always great to hear that I am delivering an excellent service to my customers. Your continued support and loyalty really means so much to me, so thank you and I look forward to helping you with your next adventure. Brenda
Brenda went out of her way to book the…
Brenda went out of her way to book the holiday I wanted. I will be recommending her to all family and friends. Service with a smile
October 25, 2023
Reply from Hays Travel - Brenda Proud
Thank you so much for your lovely kind review. I am so glad we managed to find you the right holiday and so pleased you are happy with it. Anything I can do to assist in any way with your holiday, please just let me know. I look forward to helping you again very soon. Brenda.
Brenda has been so helpful and sorted…
Brenda has been so helpful and sorted everything. Thank you so much
October 21, 2023
Reply from Hays Travel - Brenda Proud
Hi Olivia, it was a real pleasure to help you and your family to organise your holiday. Anything at all you need, please just let me know. Brenda
Brenda always covers all the ins & outs…
Brenda always covers all the ins & outs on every holiday,and gives you every option,and extra advice
October 11, 2023
Reply from Hays Travel - Brenda Proud
Thank you for you taking the time to review my service. It is always reassuring to hear that my clients are happy with everything I do for them. It is always a pleasure to look after your holidays and thank you for your continued support. Brenda
Brenda Proud is so helpful with…
Brenda Proud is so helpful with everything when we book up we have been booking with her for the last 20 years
October 9, 2023
Reply from Hays Travel - Brenda Proud
Thank you for your lovely review Jayne. It is always a pleasure to look after you and all your family and your loyalty over the years means so much to me. Thank you for your continued support, I couldn't keep going without my lovely customers like you. Brenda
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