Hays Travel - Brendan O'Connor Reviews 

Booked a cruise with Brendan, superb service, very knowledgeable, super easy to book and I know he’ll be there to answer any questions or help us with anything along the way! Thank you Brendan, we cannot wait!!

I normally book holidays myself but this was a special one where I felt a bit out of my depth and I wanted to get it absolutely right.

I had an outstanding experience booking my cruise. From the very beginning, Brendan was incredibly knowledgeable and clearly had a wealth of personal experience with the ships, itineraries and onboard options. That firsthand knowledge made a huge difference and gave me complete confidence in the choices we made.

Nothing was too much trouble. Every query was answered quickly and honestly, and I never felt under any pressure. He took the time to explain everything and explored various different flight options at our request, nothing was too much trouble and the level of communication by email and WatsApp throughout was second to none.

On top of being highly professional, he was genuinely friendly and fun to deal with, making the whole booking process enjoyable rather than stressful.

I wouldn't hesitate to book through Brendan again and would highly recommend him to anyone looking to book a cruise. Excellent service from start to finish – thank you so much!

As usual Brendan is a pleasure to deal with from beginning to end.
Hays travel are very lucky to have someone as efficient as he is employed in their company.

Brendan at Hays was absolutely fantastic from start to finish. He booked our cruise quickly and made the whole process completely stress-free. He was friendly, professional, knowledgeable, and answered all of our questions with ease.

On top of that, Brendan has a brilliant sense of humour, which made arranging our holiday even more enjoyable. It’s not often you get such great service with plenty of laughs along the way! We wouldn’t hesitate to book with Brendan again and would highly recommend him to anyone looking for a first-class travel agent. Thanks again, Brendan!

From Julie and Patrick

This is our 2nd Cruise we have booked with Brendan. He knows absolutely everything about cruises and has the patience of a saint. He kept in touch while we were waiting on seats on the flights becoming available. He does everything so we didn't have it. Would highly recommend 👌

My partner and I decided to book a cruise later in the year for our honeymoon.
I contacted Brendan at Hays and gave him an idea of what we wanted and within 24 hours our honeymoon is booked and we know exactly what we need to cover all bases thanks to the work Brendan put in and also his extensive knowledge of cruise holidays.
I would recommend him to anyone thinking of a cruise as he will give you the best advice and service possible.

Superb service from Brendan - as usual. No query or booking is a problem for Brendan . He is one of the most helpful people I know ! One of a kind !!!

Brendan O’Connor was fantastic the whole way through my booking! He was extremely professional and was always available to explain everything and also provided paper copies of important documents relating to my booking! I highly recommend Brendan for your next holiday! Thank you!

Brendan was excellent and provided first class customer service. He is so friendly, helpful, honest and thorough. He explained all the details to make sure I knew what to expect of my trip.

Brendan was friendly, helpful and patient while dealing with my booking.
And the best bit! He posts everything out to you! For someone like me who has a laptop as slow as a snail and loses the will to live trying to print off one document this is amazing!
I have no doubt if I have any questions all the way to my trip Brendan will be there to answer them.
Excellent service.

Our number one, who always gets us sorted! 5* service once more!

Brendan is the loveliest man, he is a wealth of knowledge and couldn’t be more helpful. He just makes the whole process so easy and nothing is a bother to him. I couldn’t rate him highly enough. Keep up the good work Brendan your a diamond #alwaysBrendan

Brendan continues to excel at his job….
We made a request regarding a cruise and he delivered!!! Make sure he is your “go to” cruise consultant!!

I cannot recommend Brendan highly enough! I reached out to him about a cruise and, after it initially showed no availability, he checked twice and proactively contacted me the moment a space opened up — that kind of attentiveness really set the tone for the whole experience.

The booking process itself was seamless and took just a few minutes, with Brendan guiding me through every step clearly and patiently. To top it all off, he went above and beyond by using his industry contacts to secure us an upgrade for our special occasion — something we never could have arranged on our own.

This is truly top-notch service from start to finish. I'm so excited for our holiday, and I genuinely wouldn't be in this position without Brendan's dedication and expertise. If you're looking for a travel agent who truly goes the extra mile, look no further!

My experience with Brendan o'Connor has been top-notch. His attention to detail & communication skills are excellent. We needed a lot of guidance & info which Brendan is providing. Nothing is too much trouble & he assures us we can contact him any day of the week when he will be available to answer our queries. Because of Brendan's input we are confident about going on the cruise.

Brendan was so helpful and patient when booking my cruise. We got a fantastic deal with complimentary transfers also. Brendan explained everything very clearly, sending on info to download the app.

Another cruise booked with the brilliant Brendan. He really knows his stuff and helped us choose the right cruise, stateroom and extras. All booked within a few hours of contacting him. He really is a super star.

Brendan is amazing at his job he is dedicated and ensures he is able to fulfil the holiday request no matter what it takes! He works long after his shift and even during the night just to ensure he is able to snap up the exact holiday deal we wanted! This to me is commitment to his job! I have never booked a holiday with such ease! So efficient from start
To finish. I will definitely be booking my next holiday with Brendan.

Brendan is fantastic very patient and helpful. I did have him look at numerous different cruises as I have been on a cruises before, but it’s the first time for my friend he was able to source me a brilliant deal for September for my girly holiday.He was also able to sort out better option of airport to suit our needs.

Brendan was very helpful and informative about all aspects of booking our cruise.