Hays Travel - Brendan O'Connor Reviews 

210
TrustScore 5 out of 5

4.9

Personal Travel Consultant Brendan O'Connor, BT6 Belfast, GB


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Rated 5 out of 5 stars

Brendan, thank you again for prompt, exceptional service. Would not go anywhere else as every time I book a cruise/holiday, it is seamless and every aspect is taken care of by Brendan. He is knowledge... See more

Company replied

Rated 5 out of 5 stars

My husband and I have used Brendan many times now, and there’s a very good reason we keep coming back. He’s not just a travel agent who books cruises — he genuinely cares about his clients too. I’ve n... See more

Company replied

Rated 5 out of 5 stars

Brendan is so knowledgeable about booking a cruise. I can trust him to find the best situated cabin for my money and point out any pitfalls. I’ve just booked my 4th cruise with him. He is professional... See more

Company replied

Rated 5 out of 5 stars

We made a cruise booking on board which was referred to our agent. Brendan subsequently managed the finer details in his normal professional manner. Brendan is always happy to help!!!

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Brendan O'Connor, BT6, Belfast, United Kingdom

  • 02890 993 895

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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4.9

All reviews

(210)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

I have booked two cruises with Brendan…

I have booked two cruises with Brendan now and nothing is to much he makes sure I get what I'm asking for, he's so friendly and knowledgeable on holiday packages, also always at the end of a text message to answer any questions. Brendan is doing a fantastic job, keep up the great work.

January 11, 2025
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Reply from Hays Travel - Brendan O'Connor

Thank-you so much for your kind words Justine, and many thanks also for your wonderful bookings, your custom and support is greatly appreciated, Warm Regards, Brendan :) x

Rated 5 out of 5 stars

A GREAT HELP TO ME Hi I have for 4 till 5 time had the…

Hi I have for 4 till 5 time had the privilege to use hays travel for my booking 😌 and on these occasions the privilege to come contact with Such a beautiful person called Brendan O'connor. He has sent myself and wife Donna on many a Wonderful cruises. And now Brendan has gone and help fine another one . He has the patience of a saint lol thank you so much he's the reason we keep coming back to hays travel thank Brendan your a kind and very helpful person 😊

January 9, 2025
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Reply from Hays Travel - Brendan O'Connor

Thank-you ever so much Michael & Donna for your lovely review and your equally lovely cruise booking, the pleasure was all mine.
Warm Regards, Brendan

Rated 5 out of 5 stars

Brendan is a total expert and an…

Brendan is a total expert and an absolutely superb travel agent. We
have booked all sorts of holidays with him over 20 years and he is always so knowledgable,patient and friendly
We have just booked a family cruise for 2025 and he again has surpassed himself
Happy Christmas Brendan & G
Siobhan & Ciaran

December 13, 2024
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Reply from Hays Travel - Brendan O'Connor

Thank-you so much Siobhan & Ciaran, the pleasure was all mine and thank-you again for your continued support and custom, it is greatly appreciated, Warm Regards, Brendan xx

Rated 5 out of 5 stars

First time cruise

Brendan has a lot of knowledge when it comes to cruise’s. So when going to book mine, knew I was I good hands. The cruise is all booked and now to just wait on the departure date and to enjoy.

November 23, 2024
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Reply from Hays Travel - Brendan O'Connor

Thank-you Maureen for your kind words and lovely booking, your custom and support is greatly appreciated.
Warm Regards, Brendan

Rated 5 out of 5 stars

Brendan was really patient and made our…

Brendan was really patient and made our booking experience really easy. Nothing was a bother for him. We have 4 different couples going in our group whom all wanted different things and brendan managed to fulfil all our requests.

November 22, 2024
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Reply from Hays Travel - Brendan O'Connor

Thank-you Sharon for your kind words and lovely booking too, you custom and support is greatly appreciated.
Warm Regards, Brendan

Rated 5 out of 5 stars

It was quick and easy to book with…

It was quick and easy to book with Brendan
Went through all our concerns all our different options of what was available to book and all completed very professionally will definitely do business with Brendan again an asset to your company

November 23, 2024
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Reply from Hays Travel - Brendan O'Connor

Thank-you so much Josephine for this wonderful review, the pleasure was all mine, Warm Regards, Brendan

Rated 5 out of 5 stars

Top class professional

Brendan was fantastic explaining everything as he went through the cruise and nothing was too much for him to sort out. He even sorted out what I needed to do to get a car parked for our cruise. He seems a really nice and helpful person. A complete true professional at his job

October 6, 2024
Unprompted review
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Reply from Hays Travel - Brendan O'Connor

Thank-you Michael & Co. for your lovely review and Cruise Bookings, your support and custom is greatly appreciated, warm regards, Brendan

Rated 5 out of 5 stars

Your representative explaining…

Your representative explaining everything in great detail making my choice easy to book with you.

October 24, 2024
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Reply from Hays Travel - Brendan O'Connor

Thank-you Heather & Co. and thank-you also for your lovely bookings, your support and custom is greatly appreciated.
Warm Regards, Brendan

Rated 5 out of 5 stars

The most Amazing booking experience

I had the best experience booking my cruise, Brendan could not have been more helpful, professional and so responsive to all my questions

October 15, 2024
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Reply from Hays Travel - Brendan O'Connor

Thank-you Jonathan & Susan for your very kind words and for your lovely booking, your custom and support is greatly appreciated, warm regards, Brendan

Rated 5 out of 5 stars

Brendan was fantastic as usual nothing…

Brendan was fantastic as usual nothing is a problem love chatting to him and looking forward to the trip .

October 9, 2024
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Reply from Hays Travel - Brendan O'Connor

Thank-you Lynda & E for your lovely comments and Booking, I appreciate your custom and support, Warm Regards, Brendan :)

Rated 5 out of 5 stars

Great service and very helpful with the…

Great service and very helpful with the trip we booked.

September 25, 2024
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Reply from Hays Travel - Brendan O'Connor

Thank-you so much Gary, I appreciate your kind words and lovely booking, Warm Regards, Brendan

Rated 5 out of 5 stars

Attention to detail

We have just booked another fabulous family cruise with Hays travel the whole process was very well coordinated. It’s hard getting everything organized when half our party lives in Toronto Canada. Brendan your attention to detail and cruising experience does not go unnoticed. Thanks very much for a stress free booking experience.

September 23, 2024
Unprompted review
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Reply from Hays Travel - Brendan O'Connor

Thank-you for your wonderful review Julie, it is very much appreciated and I wish you all a wonderful cruise :)

Rated 5 out of 5 stars

Simply fantastic!

I booked my first cruise through Brendan recently and he was a pleasure to deal with! He sorted everything out for our party and had the documents in the post to arrive the next day! Just fantastic - we are looking forward to our holiday! Thanks Brendan!

August 14, 2024
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Reply from Hays Travel - Brendan O'Connor

Thank-you John & Co. and many thanks also for your lovely bookings, your support is greatly appreciated. Warm Regards, Brendan

Rated 5 out of 5 stars

Customer Service

Dealing with Brendan has been fantastic. He is extremely knowledgeable all things cruise and really goes above and beyond to get the best for your holiday.

August 16, 2024
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Reply from Hays Travel - Brendan O'Connor

Thank-you Shirley-Ann for your kind words and your wonderful bookings, your support is greatly appreciated, Warm Regards, Brendan :) x

Rated 5 out of 5 stars

Brendan was Superb

A massive thank you to Brendan for organising such an amazing cruise holiday - transfers, ship, flights were all perfect and he made everything so easy. Always replying to any queries so efficiently. Definitely will be booking another cruise with Brendan again very soon! Thanks for everything Brendan!

July 18, 2024
Unprompted review
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Reply from Hays Travel - Brendan O'Connor

Thank-you Emma for this glowing review, the pleasure was all mine and thank-you for your custom and support, so delighted that everything went well (despite the threat of Airline Strikes!!) Warmest Regards, Brendan

Rated 5 out of 5 stars

Fantastic from start to finish!

We are just back from our second cruise organised by Brendan! All I can say is Brendan is absolutely fantastic! His attention to detail is what sets him apart from all other travel agents I have booked with in the past! Thank you Brendan for another wonderful holiday!!

August 12, 2024
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Reply from Hays Travel - Brendan O'Connor

Thank-you so much C&C for this lovely review, the pleasure was all mine and thank-you again for your continued support, it's very much appreciated. Warm Regards, Brendan

Rated 5 out of 5 stars

5* service

5* service
Brendan provides a 5* service at all times! His knowledge, expertise & professionalism is first class. He fully understands his customer and what they look for in a holiday (cruise). Nothing is ever too much trouble & Brendan ensures nothing goes unturned. Looking forward to our next booking already! The Glenn family x

August 11, 2024
Unprompted review
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Reply from Hays Travel - Brendan O'Connor

Thank-you Louise for this wonderful review, delighted to hear you had a terrific time, your photos are super, thanks so much again, Brendan x

Rated 5 out of 5 stars

Fantastic service from Brendan

Fantastic service from Brendan, and at a reasonable price. Brendan took away the pain of multiple bookings, flights etc. We will definitely ask Brendan to handle our future trips.

July 12, 2024
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Reply from Hays Travel - Brendan O'Connor

Many thanks Michael & Teresa and thank-you also for your wonderful booking, warm regards, Brendan

Rated 5 out of 5 stars

Brendan was very informative ,he knows…

Brendan was very informative ,he knows his job and was able to give advice on many aspects of the cruise I booked.
I have recommended him to friends.

July 8, 2024
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Reply from Hays Travel - Brendan O'Connor

Thank-you Sharon for your lovely review, it is greatly appreciated. Thank-you also for your lovely booking, Warm Regards, Brendan :)

Rated 5 out of 5 stars

Excellent!

As returning customers, we received excellent service from Brendan, which we have come to expect. As a large family party, he met all our needs, even providing reassurance in the face of potential airline strikes! Brendan is highly efficient and his warmth and good humour makes booking with him a pleasure.

July 2, 2024
Unprompted review
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Reply from Hays Travel - Brendan O'Connor

Awk Laura, this is such a lovely review and makes my job so worthwhile, thank-you all for being so understanding with the "Unknown" flight times, routes and airline...thankfully all went well for you and it's always a pleasure to look after your bookings, Warmest Regards, Brendan x :)

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