We have been fortunate enough to deal with Cath Nathwani at the Bridgend office for several holiday experiences. We are sitting poolside in St Stefano, Corfu on our last day….please contact Cath and a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from start to finish - help with currency exchange , airport parking , couldn’t do enough for us - highly recommend
Company replied
Georgina was great gave us a full load down on everything this cruise has to offer searched for rooms closed together as we have booked two separate rooms We discussed what types of sleeping arr... See more
Company replied
From the time we arrived Amy was professional knowledgeable and very attentive. She booked our holiday without fuss and had all our details written down before she started. This meant she wasn't cons... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Adare Street, CF31 1EJ, Bridgend, United Kingdom
- 01656477039
4.9
Excellent
731 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hays Bridgend
We came back to Hays travel and Gemma because of how they treated us last year. She booked 2 holidays for us this weekend. She dealt with us very professionally, she kept us updated with the special offers available to us.
January 25, 2026
Reply from Hays Travel - Bridgend
Thank you for your lovely feedback :) It was a pleasure! take care and see you soon Gemma
Friendly helpful staff
Friendly helpful staff, explained what I would like from my holiday choice & they came up with a few options for me to look at. Which made booking the holiday a dream.
January 25, 2026
Reply from Hays Travel - Bridgend
Thank you so much for your kind review :)
Excellent customer service
Amy was excellent to deal with… after I rang giving her details of the holiday I was looking for she came back with a few suggestions which led me to booking a holiday for later this year.
January 25, 2026
Reply from Hays Travel - Bridgend
Thank you so much for your lovely review :) - Amy
Reply from Hays Travel - Bridgend
Thank you for your lovely feedback :) Gemma
Very helpful staff and just a great…
Very helpful staff and just a great experience to deal with.
January 17, 2026
Reply from Hays Travel - Bridgend
Thank you for your lovely feedback :) Gemma
Spoke very clearly ,had plenty of…
Spoke very clearly ,had plenty of patience and very explanatory
January 22, 2026
Reply from Hays Travel - Bridgend
Thank you for your kind review :) - Amy
Staff are very friendly and helpful and…
Staff are very friendly and helpful and efficient. Excellent service
January 13, 2026
Reply from Hays Travel - Bridgend
Thank you for your kind review :)
Girls so welcoming in shop,wasnt sure…
Girls so welcoming in shop,wasnt sure where we wanted to go they was so helful decided to 2 weeks in caribbean.suggested they could book bus and many more things.very helpful put my mind at ease.i phoned georgina & gemma many times ask questions they said they there to help fab thats what i like to here.
January 11, 2026
Reply from Hays Travel - Bridgend
Thank you for your kind review :)
Excellent Customer Service by Georgina
Excellent Customer Service by Georgina. Very helpful with information. Normally book on line or see information on FB and organise via telephone but this has truly impressed us.
January 17, 2026
Reply from Hays Travel - Bridgend
Thank you for the lovely words Robert, I am glad I was able to help - Georgina :)
Customer service
Jacqui was very professional and answered all my questions. I would definitely recommend this shop to my friends and family. The lady in the bureau was very helpful. The staff are happy, smiling and very helpful
January 15, 2026
Reply from Hays Travel - Bridgend
Thank you for your lovely review :)
Awesome service as usual
Awesome service as usual, we booked last year for our honeymoon and now again for our 1 year anniversary, very helpful and a lovely team
January 4, 2026
Reply from Hays Travel - Bridgend
Thank you for your lovely review Jacqui :)
Staff are so helpful and listen to what…
Staff are so helpful and listen to what I wanted
January 4, 2026
Reply from Hays Travel - Bridgend
Thank you for your lovely review :) Gemma
Benidorm
The young lady we dealt with was very helpful and helped us find what we were looking for.
January 10, 2026
Reply from Hays Travel - Bridgend
Thank you for you kind review :)
Jackie is amazing
Jackie is amazing. She is so professional, listens and understands your requirements. We are on our 3rd booking with her , would recommend Hayes . Their staff are above and beyond with customer service. A great team.
January 8, 2026
Reply from Hays Travel - Bridgend
Thank you for you lovely words, we will pass these on :)
The knowledge of the staff and very…
The knowledge of the staff and very helpful. Highly recommended
January 6, 2026
Reply from Hays Travel - Bridgend
Thank you for your kind review :)
Reply from Hays Travel - Bridgend
Thank you so much for your kind review :) - Amy
Jacqueline was very helpful in finding…
Jacqueline was very helpful in finding the best price for the flights and hotel and dates that I wanted. Very happy with hays travel bridgend thanks again.
December 30, 2025
Reply from Hays Travel - Bridgend
Thank you so much for your lovely review :)- Jac
Reply from Hays Travel - Bridgend
Thank you so much for your kind review :) - Amy
The travel agent Amy was so patient…
The travel agent Amy was so patient with us as we were unsure on where we wanted to go she was so helpful and sort ed all the paperwork arranged the parking so when we left there we had nothing to worry about apart from looking forward to our holiday
Thank you
December 22, 2025
Reply from Hays Travel - Bridgend
Thank you so much for you kind review, we hope you have a great time :)
Reply from Hays Travel - Bridgend
Thank you for your lovely review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.