We have been fortunate enough to deal with Cath Nathwani at the Bridgend office for several holiday experiences. We are sitting poolside in St Stefano, Corfu on our last day….please contact Cath and a... See more
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Great service from start to finish - help with currency exchange , airport parking , couldn’t do enough for us - highly recommend
Company replied
Georgina was great gave us a full load down on everything this cruise has to offer searched for rooms closed together as we have booked two separate rooms We discussed what types of sleeping arr... See more
Company replied
From the time we arrived Amy was professional knowledgeable and very attentive. She booked our holiday without fuss and had all our details written down before she started. This meant she wasn't cons... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Adare Street, CF31 1EJ, Bridgend, United Kingdom
- 01656477039
4.9
Excellent
731 reviews
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Jacqueline was very helpful and gave us…
Jacqueline was very helpful and gave us all the information required to book the ideal cabin and package for our Fred Olsen cruise.
Very satisfied with the service.
December 9, 2025
Reply from Hays Travel - Bridgend
Thank you for the kind review Andrew :)
Absolutely great customer service
Absolutely great customer service, this is the 4th trip that we have booked through you because we have been so pleased and trust in your recommendations. Thank you ☺️
December 7, 2025
Reply from Hays Travel - Bridgend
Thank you for your lovely review
Reply from Hays Travel - Bridgend
Thank you for your lovely feedback :)
Very friendly
Very friendly, helpful service as always. The staff at Bridgend really are suoerb
November 21, 2025
Reply from Hays Travel - Bridgend
Thank you for your kind review :)
Georgina handled our bookings
Georgina handled our bookings. She was very efficient and friendly. Had paperwork we needed printed.All sorted and happy
Many thanks
November 25, 2025
Reply from Hays Travel - Bridgend
Thank you for your kind review :)
Good friendly service
Good friendly service. Sorted out my essentials for both bookings. Professional and caring.
November 23, 2025
Reply from Hays Travel - Bridgend
Thank you for such a lovely review :)
Great everything went extremely…
Great everything went extremely smoothly and all confirmed this morning
I love Hays travel
November 22, 2025
Reply from Hays Travel - Bridgend
Thank you for your kind review :)
The questions are answered
Amy answered all the questions I put to her.To make are holiday special
November 15, 2025
Reply from Hays Travel - Bridgend
Thank you for your kind review :)
December holiday
So helpful. Everything I required was dealt with very efficiently. The staff all very pleasant. Couldn't have asked for better.
November 12, 2025
Reply from Hays Travel - Bridgend
Thank you for the lovely review :)
Excellent customer service.
The customer service in the travel agency was excellent. The staff were very efficient, helpful and friendly. They followed up any queries as promised. I would be very happy to recommend Hays Travel to other people.
November 11, 2025
Reply from Hays Travel - Bridgend
Thank you for such a lovely review :)
We managed to book the cruise we were…
We managed to book the cruise we were interested in. Jemma was really helpful, gave us lots of information.
We also booked a theatre break too.
November 12, 2025
Reply from Hays Travel - Bridgend
Thank you so much for your lovely review we will pass this on to Gemma :)
Reply from Hays Travel - Bridgend
Thank you so much for your lovely review :) - jacqui
Nothing to much trouble always first…
Nothing to much trouble always first class service lovely team
Friendly and always service with a smile 😃
November 1, 2025
Reply from Hays Travel - Bridgend
Thank you for the lovely feedback i will pass on to Charli :) Thanks Gemma
Very impressed.
The young lady who dealt with us - Charli - was friendly, extremely helpful and impressively efficient. We covered just about everything that concerned us in a quick, yet detailed, fashion.
October 28, 2025
Reply from Hays Travel - Bridgend
Thank you for your lovely feedback i will pass onto charli for you :) Thank you Gemma
Reply from Hays Travel - Bridgend
Thank you :)
Georgina from the Bridgend shop was…
Georgina from the Bridgend shop was very helpful and informative helping us choose a last minute getaway holiday and currency, always have a great service at this branch
October 31, 2025
Reply from Hays Travel - Bridgend
Thank you so much for the kind words, I am glad I was able to help :) Have a wonderful holiday - Georgina
Lack of knowledge
Lack of knowledge, unable to answer questions.
However, really helpful in trying to find answers.
October 18, 2025
Reply from Hays Travel - Bridgend
Thank you for taking the time to leave a honest review we take on all feedback in the branch to make sure we are offering five star service. I’m sorry the team was unable provide you with the information you wanted for the destination you had chosen. Some of the team are still new to the role so may not know about all destinations quite yet, however I’m glad Amy was able to find out the correct answers for you without advising you anything that may have been incorrect.
If you would like to discuss anything further please feel free to give me a call on 01656 477039
Thank you
Gemma Branch Manager
Booked a holiday in Rhodes for 2027 as we’re going to a wedding over there
Yes, came in yesterday. Saw Georgia lovely staff very helpful. Can’t say anymore. It was as always when I’ve used Hayes travel your staff have been brilliant.
October 25, 2025
Reply from Hays Travel - Bridgend
Thank you for the lovely words, I so happy I was able yo help :) - Georgina
Very helpful staff
Very helpful staff. Made us feel very welcome and nothing was too much trouble. We were very pleased with the cost of our cruise and the staff were able to quickly and efficiently answer any questions we had. Would definitely use Hays Travel again!
October 23, 2025
Reply from Hays Travel - Bridgend
Thank you so much for the kind words Robert, we really appreciate it :)
Reply from Hays Travel - Bridgend
Thank you for the kind words - Georgina :)
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