Excellent service , if you find a deal on the Internet from another travel agent just pop into your local Hays shop and see the ladies ask what they can do. They normally come up with a better deal a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Excellent service , if you find a deal on the Internet from another travel agent just pop into your local Hays shop and see the ladies ask what they can do. They normally come up with a better deal a... See more
Company replied
A very professional service. After we explained what we wanted, Kayleigh arranged everything, clearly outlined what we needed to know, and ensured we understood all the details and how the holiday ar... See more
Company replied
The service we received was very professional Ally was very helpful as always. We did have issues with paperwork when we looked through it at home but after a few emails these were all sorted out... See more
Company replied
We went into Hayes to enquire about a three week holiday in Thailand advertised on a board outside the Bridport branch. Kayleigh provided the key information and forwarded the details via email. We... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
19 East Street, DT6 3JX, Bridport, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and friendly on both occasions I visited the Bridport office,

Reply from Hays Travel - Bridport
Kayleigh very helpful. Listened to what we wanted and then found suitable holidays and hotels for us to choose from. Once we had chosen she booked it quickly and efficiently. All done in no time when I had spent the previous day on line trying to do it myself

Reply from Hays Travel - Bridport
The Bridport office is always welcoming ,helpful and efficient. Our recent meeting with Lucy just adds confirmation as she is not only thoroughly helpful but has a friendly manner such as to give a sense of relaxation and comfort

Reply from Hays Travel - Bridport
I very efficient and quick , advisor knew the products well , from start to finish

Reply from Hays Travel - Bridport
Excellent service. Lucy in the Bridport Office found us an apartment in a resort at a time we asked flying from an airport of our choice. All good until we had to change the date. Lucy then spent time finding two more options for us - ticking all our needs and requests. We decided upon one and she immediately and efficiently did everything for us. Choice made and booked within minuets. We felt very confident leaving the office that our holiday was in safe hands.

Reply from Hays Travel - Bridport
Our needs were very complicated requiring co-ordination of local flights / hotels/ two-centres / dates etc etc. Hays Bridport staff could not have been more helpful. In these days of internet etc I just can’t see how AI can possibly replace human beings. The phone call to the holiday company lasted over two hours.

Reply from Hays Travel - Bridport
Kayleigh listened to what we were looking for. Helped us find the right holiday to suit us. Was very helpful and answered all our questions.

Reply from Hays Travel - Bridport
Friendly assistant, Lucy, knew her way around systems. Completed holiday flights prep without us even asking - saving us time.

Reply from Hays Travel - Bridport
Friendly service which was also professional and able to respond to our needs as we are now elderly travellers.

Reply from Hays Travel - Bridport
Lucy couldn't have been more helpful. Kuoni are the company to travel with. 5 star's from me

Reply from Hays Travel - Bridport
Personal and detailed attention from your member of staff, Kayleigh and in her absence Lucy. very clear and informative. Also very patient with my complex details Nine people to book and accommodate

Reply from Hays Travel - Bridport
Really helpful staff. Researched city break package based on my requirements. Responded very quickly with options. Made process of booking simple and straightforward

Reply from Hays Travel - Bridport
very helpful staff give you all the advice you need

Reply from Hays Travel - Bridport
Friendliness of the staff, Millie was helpful & patient at all times.

Reply from Hays Travel - Bridport
We visited the Bridport branch just to look at options. Lucy was a great help, providing choices and quotes. Once home Lucy followed up via e mail and phone any queries we had. Ticked all the boxes and we have booked a holiday and we are very much looking forward to going away.

Reply from Hays Travel - Bridport
We’ve used Hayes many times to book our various holidays.
They have always been very helpful and knowledgeable and take you through every aspect, without rush or pressure.

Reply from Hays Travel - Bridport
Very helpful nothing was too much trouble made me feel confident and has taken all the stress out of booking our holiday very gratefull

Reply from Hays Travel - Bridport

Reply from Hays Travel - Bridport
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.