Very attentive service from Zoe. We were looking for inspiration for a land holiday as we normally cruise and we fancied a change. We wanted to go to mainland Spain but to somewhere we had never bee... See more
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Great service , Ellen was so helpful and as always we got the holiday we wanted and travel insurance too ..wouldn't book with anybody else .
Company replied
Zoe was helpful and knowledgeable. She went out of her way to facilitate the flight upgrade I wanted and rang me at home to confirm details.
Company replied
Have used Hays a few times now and always recommend them! Ellen who helped with my most recent booking was brilliant, so helpful and patient as I wanted to get my children's first holiday abroad just... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 Commercial Street, D6 1AF, Brighouse, United Kingdom
- 01484 818694
4.9
Excellent
1K reviews
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Zoe got everything sorted …
Zoe got everything sorted …. Answered all our questions
about taking young children on there first flight.
January 27, 2026
Reply from Hays Travel - Brighouse
I'm so happy to hear that everything was sorted out and all your questions were answered! We appreciate you taking the time to leave us feedback. Zoe :)
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Really appreciate you booking with me and it's always a pleasure to have you in store. See you again soon :) Zoe
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! It was a pleasure to book your next holiday & I hope your looking forward to your first cruise! See you again soon, Zoe :)
felt welcome
January 22, 2026
Reply from Hays Travel - Brighouse
Thank you for the kind words. I'm pleased to hear you felt welcome. Creating a positive experience is always our priority :)
Excellent Service
Friendly. Listen to our request. Patient. Helpful. Not pushy. Nothing is too much trouble
January 21, 2026
Reply from Hays Travel - Brighouse
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that you found our team helpful and accommodating and we look forward to seeing you again instore soon. Thanks, Ellen :)
Rachel was knowledgeable
Rachel was knowledgeable and quickly put us at ease with her range of knowledge about our request.
January 21, 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! It is great to hear you found Rachel Knowledgeable and quick and will make sure to pass your lovely words on to her. See you again soon :) Zoe
Hays never fails
Hays never fails, always best price possible and will always find you something to suit your budget.great friendly place to book and no rushing or hard sell,your holiday your choice.
January 20, 2026
Reply from Hays Travel - Brighouse
Thank you for the lovely review, It was lovely to meet you both and I hope you have a fab holiday!! :) Emma
Rude not to 😎😉
Went to pay for a trip we previously booked but ended up also booking another sneaky city break in. Rude not to 😉 excellent service as normal from Rachel and the team fantastic
January 20, 2026
Reply from Hays Travel - Brighouse
Julie Richer,
I am so happy you enjoyed my excellent service and took advantage of another sneaky city break! I really appreciate your fantastic feedback and are grateful for your continued support. Lovely to see you as always. Rachel x
Hays Travel
Our travel consultant Ellen (Brighouse…as above
Our travel consultant Ellen (Brighouse branch) was absolutely fantastic. We were with her for a couple of hours, while she organised our three week- customised trip to Italy. There was nothing wanting, she was very pleasant, easy to talk to, very knowledgable & a consummate professional. Ellen managed our tour brilliantly, talked us through insurance, money & our personal needs. Well done Hayes Travel for employing such a knowledgeable, caring & super lady.
January 7, 2026
Reply from Hays Travel - Brighouse
I appreciate you taking the time to share your experience. I am happy to hear that I provided such fantastic support in planning your trip to Italy. It's great to know that you felt well-cared for and informed throughout the process. I hope you have a wonderful time and will look forward to seeing you soon. Ellen
The travel consultant was very helpful and knowledgeable
The travel consultant was very helpful,friendly and knowledgeable and she sorted the haliday out for my wife and I l would highly recommend hays travel definitely be using in the future
January 16, 2026
Reply from Hays Travel - Brighouse
We appreciate your kind words and are so happy to hear that our travel consultant was helpful in planning your holiday. We look forward to assisting you again in the future. Thanks, Ellen :)
Friendly and helpful staff....... always…
Always get a follow up and staff always amazingly friendly. This will be our 3rd booking over the last few months with Hays in Brighouse.
January 19, 2026
Reply from Hays Travel - Brighouse
Thank you for your lovely feedback! We’re thrilled to hear you’ve had great service and really appreciate you choosing Hays Travel Brighouse for your third booking. We look forward to helping you again soon!
Reply from Hays Travel - Brighouse
Thank you for leaving me the review, I hope you have a lovely time :)
Kept up to date with all issues with…
Kept up to date with all issues with air line attempts made try find a solutions ended up re booking another trip as was so good did. It fell pushed into booking another trip and met all the point we needed highly recommended
January 15, 2026
Reply from Hays Travel - Brighouse
Hi Lindsay, We appreciate your feedback and are so glad we could assist with airline issues and find an alternative trip that met your needs. Thank you for recommending us. Thanks, Ellen :)
Excellent service
Our first visit was very successful.
Emma listened carefully and found us a holiday promptly and efficiently.
Will use again in future
January 15, 2026
Reply from Hays Travel - Brighouse
Thank you for your lovely review, It was a pleasure to meet you both and find your holiday. I look forward to seeing you again :) x
Short break to Rome
Ellen was very knowledgeable about Rome, having first hand knowledge of a short break to the city. She helped us plan our itinerary and gave us useful advice.
January 11, 2026
Reply from Hays Travel - Brighouse
Thank you for your kind review. I was happy to help get a city break planned including attraction tickets for whilst you are in destination. We hope to see you instore again soon. Thanks, Ellen :)
Excellent and friendly customer…
Excellent and friendly customer service, very informative, great communication and very easy to book and not stress about thing. Nothing is too much trouble, Zoe is great at what she does and she’s such a friendly member of the Hays travel team! X
January 12, 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! I really appreciate your support in booking your holidays with me and its always a pleasure. It is lovely to hear you found me informative & I look forward to seeing you again soon :) Zoe x
Very friendly
Very friendly, helped us as a family of 5 to book a holiday within our price range and specific dates, very helpful and was very easy to book.
January 3, 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! It's great to hear you found Rachel very friendly & helpful and I will make sure to pass your lovely review on to her. Zoe :) x
Staff in Hays are easy to deal with and…
Staff in Hays are easy to deal with and very efficient. We have always booked our holidays through Hays and will continue to do so.
January 10, 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! Its a pleasure to book your next trip away and was lovely to see you! See you again soon :) Zoe x
Very helpful knew what they where…
Very helpful knew what they where talking about and very informative
January 10, 2026
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! It is always a pleasure to book your next break away and appreciate your loyalty with me :) See you again soon, Zoe x
Reply from Hays Travel - Brighouse
Thank you so much for leaving 5* review! I really appreciate your feedback and great to hear you found Ellen friendly & I will make sure to pass your feedback on to her :)
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