Asked if possible to organise a two island holiday in Greece for dates just over 2 weeks away. Symi and Tilos were the islands Had an e.mail next morning with itinerary for a ten day holiday cover... See more
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As usual I got first class service from Emma at the Broadstone office. My enquiry for a cruise was dealt with and all information I could possibly want was provided within 1 hour of my initial phone c... See more
Company replied
Brilliant service today. Good knowledge and experience was really helpful to discuss before we went ahead and made our booking. Would highly recommend. Thank you Chloe and Emma , keep up the great wor... See more
Company replied
I have booked two holidays for next year; in January to Guatemala and Belize. In May I will be visiting Morocco with Titan travel. Lindsay in the Broadstone branch was most helpful. She and all the s... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
191 Lower Blandford Road, BH18 8DH, Broadstone, United Kingdom
- 01202 658008
4.9
Excellent
703 reviews
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Emma was so lovely
Emma was so lovely, it was my first time booking a holiday she went through everything with me as I was abit nervous and worried about certain thing as taking children.
January 27, 2026
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave feed back and for your kind comments.
I'm so happy to hear that your first holiday booking experience was so positive! was so pleased we got you booked up. Emma
Cruise
We went in the shop to see if they could match the price we saw on line and she did so we booked the cruise with her she gave us lots of options and we took the one that suited us
January 25, 2026
Reply from Hays Travel - Broadstone
Thank you for your lovely review :)
reviewed Hays travel before and...
I have reviewed Hays travel before and nothing has changed for us.
Hays are excellent in every way.
They are extremely friendly helpful and knowledgeable and professional in every way. I would have no hesitation in recommending Hays Travel.
I always feel relaxed and confident when I book that everything has been taken care of properly and we can relax and look forward to our holiday
17 January 2026
January 17, 2026
Reply from Hays Travel - Broadstone
Thank you for your kind review. It is always a pleasure to help you. :-)
Your staff are excellent and really look after their customers
Your staff are excellent
January 16, 2026
Reply from Hays Travel - Broadstone
Thank you for your kind review :-)
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave feedback and for your lovely comments. Emma :)
They listen to what we wanted
They listen to what we wanted, looked and talked through several options. Very friendly and helpful.
January 15, 2026
Reply from Hays Travel - Broadstone
Thank you for your kind review :-)
River cruise looking fwd to another fab holiday
Lindsey is so professional and knowledgeable, makes everything easy for us. We could not book the holiday we wanted but with her help found another in minutes and got everything we wanted. After all was completed she told us of a new destination flying from Bournemouth and we have decided to book that later this year. I have no doubt all the staff in the branch are equally professional, all our latest holidays have been with you and I see no point in changing a winning formula
January 21, 2026
Reply from Hays Travel - Broadstone
Thank you for taking the time to leave such a kind and thorough review.
We always do our very best to ensure that we find you just what you are looking for.
Looking forward to seeing you later in the year.
Thank you
Lindsay
Great service as alway
January 20, 2026
Reply from Hays Travel - Broadstone
Thank you for your kind review. :-)
Chloe was so helpful and patient with …
Chloe was so helpful and patient with helping us , she looked at several hotel and resorts i had picked , nothing was too much of a problem .
January 18, 2026
Reply from Hays Travel - Broadstone
Thank you for your kind review, it was a pleasure to help you get your trip confirmed!
Kind regards,
Chloe
Reply from Hays Travel - Broadstone
Thank you for your lovely review :)
Lyndsay was very patient
Lyndsay was very patient, listened to what we asked for, nothing was too much trouble no matter how many times we changed it, all we have to do is pack our cases and enjoy our holiday.
January 17, 2026
Reply from Hays Travel - Broadstone
We appreciate your kind review. We are so glad we could create the perfect holiday for you. We hope you have a fantastic time!
Lindsay
Helpful staff giving information that…
Helpful staff giving information that we requested without trying to up sell anything.
January 12, 2026
Reply from Hays Travel - Broadstone
Thank you for your kind review, it is always a pleasure to help you.
Kind regards,
Chloe
Emma was so helpful
Emma was so helpful, friendly and welcoming.
Nothing was too much trouble for her and answered all our queries.
Chloe was also great responding to my several emails!
January 10, 2026
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave feedback and for your kind comments. It was a pleasure to book your cruise. Emma
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave feedback and for your kind comments. Emma
The competence of the adviser and the…
The competence of the adviser and the friendly approach nothing was too much trouble.
January 11, 2026
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave feedback and for your kind comments. Emma
We always book our holidays through you…
We always book our holidays through you guys, your simply brilliant.
January 11, 2026
Reply from Hays Travel - Broadstone
Thank you for your kind review, it is always a pleasure to help you!
Lapland 2026…
Lindsay helped us with booking our trip to Lapland for Dec 2026. She was so helpful and friendly it made it an easy process to book. She had answers to our questions but if she didn't know then she made relevant phone calls to find out.
January 11, 2026
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave lovely feedback. I am so pleased we managed to book the most amazing trip for you and your family.
Thank you
Lindsay
Always a pleasure to go into the shop
Always a pleasure to go into the shop. The staff are knowledgable, warm, friendly and helpful.
December 24, 2025
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave feedback and for your kind comments.
The assistant was very welcoming and…
The assistant was very welcoming and offered help on my holiday as I have hearing aids
December 31, 2025
Reply from Hays Travel - Broadstone
Thank you so much for taking the time to leave feedback, I am so pleased we were able to assist -
Thank you
Lindsay
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