From entering the store, you get a wonderful greeting , with a friendly smile. The young lady georgia was extremely pleasant, helpful, went above and beyond the extra mile. I was impressed with helpfu... See more
Location
Switch location65 The Mall, Charter Walk Shopping Centre, BB11 1BA Burnley, England, GB
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See what reviewers are saying
Georgia was excellent. Polite, friendly and professional. We discussed several countries and came away with print outs of several hotels so we could have time looking through the details at home. W... See more
We didn't know what to expect never being a Hays Customer before. The staff member who helped us was great, she listened to what we wanted, our ideas, was open and honest about what was included... See more
Company replied
The advisor was very good she went into every detail and made sure we understood everything. We started using Hayes travel and would not look anywhere else they are so helpful. I used to go on the int... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
65 The Mall, Charter Walk Shopping Centre, BB11 1BA, Burnley, England, United Kingdom
- 01282918026
4.9
Excellent
163 reviews
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The ladies at the Burnley branch are…
The ladies at the Burnley branch are excellent. Nothing is to much trouble.
July 9, 2026
Natalie the Manager is the Best !!!
Natalie the Manager is the Best !!!! Burnley Hays travel
July 16, 2026
The person listened to exactly what I…
The person listened to exactly what I wanted and took their time to get me the best deal
July 7, 2026
Fantastic service from start too finish…
Fantastic service from start too finish of my booking
July 12, 2026
Great service all round
Great service all round, booking made simple when interacting with actually human beings 😅... Thank you so much Georgia
July 11, 2026
Hays Travel Burnley
Natalie who dealt with my booking was knowledgeable, helpful and really friendly. She is an asset to Hays Travel. The booking was smooth and she answered all my queries really well
July 9, 2026
Wonderful service fantastic staff and…
Wonderful service fantastic staff and very cooperative behaviour in simple words great customer service
June 30, 2026
Your buget is not a stumbling block
From entering the store, you get a wonderful greeting , with a friendly smile. The young lady georgia was extremely pleasant, helpful, went above and beyond the extra mile. I was impressed with helpful suggestions and will book again very soon . The other two staff members were friendly also. Great service.
July 7, 2026
Good service and excellent advice given.
June 30, 2026
Extremely efficient
Extremely efficient, friendly, nothing too much trouble, a joy to be a customer. Can't fault them.
June 14, 2026
Georgia was excellent
Georgia was excellent. Polite, friendly and professional.
We discussed several countries and came away with print outs of several hotels so we could have time looking through the details at home. We returned the following day to book our holiday to Agadir.
We are very impressed with Hays.
June 29, 2026
Very friendly and easy to book after…
Very friendly and easy to book after answering my long list of questions.thanks to amii.
July 2, 2026
Absolutely wonderful member of staff
Absolutely wonderful member of staff. Really helpful with what we wanted. Gave us the best value for money and location.
July 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service.
Rachel was incredibly patient in finding the best package for our budget and requirements. Really friendly and reassuring service. Highly recommended.
June 28, 2026
Reply from Hays Travel - Burnley
Thank you so much for your kind words! 😊 It was an absolute pleasure helping you!
Ami was so knowledgeable
Ami was so knowledgeable, took time to understand our needs and made the booking enjoyable ! Really knew her stuff
June 28, 2026
Reply from Hays Travel - Burnley
Thank you so much for your lovely feedback! 😊
Reply from Hays Travel - Burnley
Thank you so much for your kind feedback! 😊
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