Absolutely over the moon with the help of a lovely staff members called Georgia at the Burnley office over the past week. We went in not knowing where to go that would be best for families and wi... See more
Location
Switch location65 The Mall, Charter Walk Shopping Centre, BB11 1BA Burnley, England, GB
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See what reviewers are saying
Rachel made our booking so easy as we weren’t sure what we wanted. So we went for her recommendation and booked our holiday. Everyone here are so friendly and knowledgeable and have booked our third h... See more
Absolutely brilliant booked 15 night in Florida 5 nights at Disney 5 nights at universal then 5 nights in Tampa and they were very helpful in giving us multiple different options to choose and always... See more
Natalie, in the Burnley office, was very knowledgeable and helpful and friendly. Didn't make us feel 'stupud' in asking questions.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
65 The Mall, Charter Walk Shopping Centre, BB11 1BA, Burnley, England, United Kingdom
- 01282918026
4.9
Excellent
188 reviews
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A very good experience.
Hayes travel were very good. The staff were very friendly and helpful. We were offered tea or coffee and everything that we wanted to know was explained very well. Will definitely use Hayes again.
May 20, 2026
Reply from Hays Travel - Burnley
We're so pleased you enjoyed your booking experience! We look forward to seeing you again, Amii :)
Reply from Hays Travel - Burnley
Thank you! That’s lovely to hear. I really appreciate the feedback and always happy to help!
Very good ..
May 14, 2026
Reply from Hays Travel - Burnley
Perfect, thank you! Hope you had a good time :) Amii
Staff brillant booking with confidence
The staff gorgina was aboustley amazing . Book8ng wiv confidence at the burnley shop. We got a good holiday booking. Looking forward to our holiday
May 9, 2026
Reply from Hays Travel - Burnley
Thank you so much for your lovely feedback. We’re really glad Georgia made you feel confident and helped you book a holiday you’re excited about. Enjoy every moment when you go.
Fantastic experience
Fantastic experience this being my first time using Hays Travel. Rachel the travel consultant could have not of done anything more than meet mine and my mums needs and her suggestion for our holiday ticked every box.
May 11, 2026
Reply from Hays Travel - Burnley
Thank you so much for taking the time to share this. I’m really glad to hear your first experience with Hays Travel was such a positive one. It was a pleasure helping you and your mum find the perfect holiday!
Leah was amazing!
Leah went above and beyond to get us the exact holiday we had in mind. Not once did she make me feel like I was asking to much. Thank you so much, we will raise a glass in our swim up room you worked so hard to get.
May 10, 2026
Reply from Hays Travel - Burnley
Thank you so much for this lovely feedback. I’m really glad Leah could find the exact holiday you had in mind and make the whole process feel easy. Enjoy that swim‑up room you deserve it!!
Great service
Racheal took her time to ensure the holiday was want I wanted, I never felt rushed or obligated to buy the holiday even when phones kept going and people waiting fantastic service would recommend any one to use Hays travel Burnley
May 10, 2026
Reply from Hays Travel - Burnley
Thank you so much, that really means a lot. I’m so glad you felt looked after. It was a pleasure finding the right holiday for you, and I truly appreciate the recommendation for Hays Travel Burnley.
Amii was so kind and helpful
Amii was so kind and helpful, it's the first time I have used a travel company and would definitely recommend hays travel to anyone. Thank you amii. X
April 30, 2026
Reply from Hays Travel - Burnley
Thank you :) I am so pleased you enjoyed your booking experience! Look forward to seeing you again :) Amii x
Good customer service friendly people…
Good customer service friendly people easy to understand
May 5, 2026
Reply from Hays Travel - Burnley
Thank you for your feedback! Was there anything we could've done to make this a 5 start review? :)
Lynn n John hall
The travel agent leah at your Burnley branch was very professional helpful and great customer service advice plus got us assistance for airport nothing was to much trouble also advised us on currency at the shop lovely girl will definitely go back to her and spread the news to my family thankyou leah xx
May 2, 2026
From when i went in to enquire about…
From when i went in to enquire about pricing a holiday up and also booking that holiday Goergia from Burnley shop was brilliant with me .I've been very down lately with family reasons. And she understood. Let me take my time .ladies who works in the shop was brilliant..I would recommend Hayes Burnley travel to anyone..
April 23, 2026
Well reccommended
Amii our organiser was lovely, the other two girls helped with our choices and the atmosphere was great. It relaxed us and made choosing a holiday a happy experience.
The booking pricess was smooth and gave us confidence that we will be looked after.
April 15, 2026
Reply from Hays Travel - Burnley
I am so pleased you found everything so smooth :) Hope to see you again! Amii
Brilliant staff so helpful made the…
Brilliant staff so helpful made the experience of booking a holiday as less stressful as possible and really lovely great girls!
April 12, 2026
Reply from Hays Travel - Burnley
Always great to hear that we made the experience stress-free! Thank you for taking time to leave us a review! Amii x
Price matched my holiday even when…
Price matched my holiday even when slightly cheaper. Rachel was very helpful & polite.
April 16, 2026
Reply from Hays Travel - Burnley
Thank you so much for your lovely review!
I’m really pleased we could price match your holiday and make sure you got the best deal. I’ll be sure to pass your kind words on to her.
Happy holidays
The agent who organised my holiday was very helpful and informative,as I am a lone traveller I needed everything to be in place and it is ,they even check you in closer to your holiday date ,provide travel money exchange to ,travel insurance available also ,I will be using them again
April 10, 2026
Reply from Hays Travel - Burnley
Thank you so much for your wonderful review!
I’m really pleased to hear that our agent was helpful and informative while organising your holiday.
It means a lot that you’ll be using us again, and we can’t wait to help you plan your next getaway.
Amii was so helpful and found us a…
Amii was so helpful and found us a holiday when we had a good number of unique requirements.
Thank you very much
April 4, 2026
Reply from Hays Travel - Burnley
Thanks so much! Great to hear Amii was able to help and meet all your unique needs.
All round
All round. Excellent service from the staffs in Burnley branch.
It was Amii who dealt with our package holidays.
Very friendly, helpful, and acted very professionally.
Thank you
March 28, 2026
Reply from Hays Travel - Burnley
We really appreciate your review. Fantastic to hear Amii and the team were friendly, helpful, and professional.
Very friendly and good knowledge
April 4, 2026
Reply from Hays Travel - Burnley
Thanks so much! We’re glad you had friendly service!
I enjoyed booking my holiday with your…
I enjoyed booking my holiday with your service i loved it
April 3, 2026
Reply from Hays Travel - Burnley
Thank you so much! We’re really glad you enjoyed booking your holiday with us.
Amii was extremely helpful and…
Amii was extremely helpful and knowledgeable. She filtered through a variety of different options and helped us find the best holiday for us.
March 15, 2026
Reply from Hays Travel - Burnley
We really appreciate your feedback. Wonderful to hear Amii’s knowledge and support made the process easy for you.
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