Absolutely over the moon with the help of a lovely staff members called Georgia at the Burnley office over the past week. We went in not knowing where to go that would be best for families and wi... See more
Location
Switch location65 The Mall, Charter Walk Shopping Centre, BB11 1BA Burnley, England, GB
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See what reviewers are saying
Rachel made our booking so easy as we weren’t sure what we wanted. So we went for her recommendation and booked our holiday. Everyone here are so friendly and knowledgeable and have booked our third h... See more
Absolutely brilliant booked 15 night in Florida 5 nights at Disney 5 nights at universal then 5 nights in Tampa and they were very helpful in giving us multiple different options to choose and always... See more
Natalie, in the Burnley office, was very knowledgeable and helpful and friendly. Didn't make us feel 'stupud' in asking questions.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
65 The Mall, Charter Walk Shopping Centre, BB11 1BA, Burnley, England, United Kingdom
- 01282918026
4.9
Excellent
188 reviews
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Rachel was great once again
Rachel was great once again ! Found us just what were looking for at a great price
March 22, 2026
Reply from Hays Travel - Burnley
We really appreciate your feedback. Fantastic to hear Rachel delivered once again and found the right deal for you.
Reply from Hays Travel - Burnley
We really appreciate your feedback. Wonderful to hear the team understood what you were looking for.
Reply from Hays Travel - Burnley
Thank you for your review! Great to hear you found the team easy to talk to and lovely.
Racheal was brilliant I couldn't have…
Racheal was brilliant I couldn't have been more happier with her 5🌟🌟🌟🌟🌟
March 12, 2026
Reply from Hays Travel - Burnley
Thanks so much! We’re delighted Rachel gave you a 5‑star experience.
Brilliant experience.
Brilliant staff, booked flights to Spain and couldn't have been happier with the staff ( Rachel) was amazing so helpful and even amended my mistake the following day with no hassle or charge ( Natalie) was so attentive and they have gained a customer for life.
March 11, 2026
Reply from Hays Travel - Burnley
We really appreciate your feedback. Fantastic to hear Rachel and Natalie were amazing and that we’ve gained a customer for life.
Hays Travel Burnley
My first time booking a holiday with Hays Travel in Burnley. The 2 girls, Leah and her co-worker, were so friendly and helpful in assisting us and made the process pleasantly achievable. Would definitely recommend and will use again in the future. Thanks ladies for all your help.
March 9, 2026
Reply from Hays Travel - Burnley
Thank you so much for taking the time to leave a review, We were thrilled to be able to find you the perfect holiday. We hope to see you in store soon!
The staff are very helpful
The staff are very helpful.
And very nice to help thankyou 😊
March 4, 2026
Reply from Hays Travel - Burnley
Thank you Nigel, This is wonderful to read. Thank you for booking with us.
Cruise booking!
Me and my partner went into Hays after looking at different holidays for weeks and being unable to make up our minds. We were seen by Rachel who gave us lots of brilliant advice and informed us on a cruise which we would have never considered without her help! We walked away with a cruise booked for July allowing us to see 4/5 different places on the same holiday. Rachel gave brilliant service and we’re looking forward to our travels ☺️ Thankyou!
March 2, 2026
Reply from Hays Travel - Burnley
Thank you so much for your lovely review! We're thrilled Rachel could help you find the perfect cruise. Wishing you both an amazing holiday in July. ☺️
From the first telephone conversation…
From the first telephone conversation with Amii at the Burnley branch, it was a positive experience. Despite my lengthy requests she said she would try her best to match them with a suitable hotel in the country we wanted. She managed this challenge within 24 hrs and came up with only one choice, but it was perfect!
We have since had the pleasure of meeting her in person at the branch and have now secured our holiday for September. She was patient, professional and cheerful. She accessed information on line and is still on with confirming certain details with the hotel directly as the jet 2 info was quite misleading and confusing.
She was so helpful that I have now set her another challenge to find myself and daughter a holiday for June. With yet another list of preferences.
March 6, 2026
Reply from Hays Travel - Burnley
Thank you so much for this wonderful review. We’re delighted Amii was able to find the perfect holiday for you and support you every step of the way. She’ll be thrilled to read your kind words.☺️
Can't thank the ladies in your Burnley…
Can't thank the ladies in your Burnley shop. Enough for their help in getting the holiday we were looking for. Very patient with myself and my friend. Must have spent an hour looking for us to get the right holiday at the right price. Would recommend them to friends and family.
March 6, 2026
Reply from Hays Travel - Burnley
Thank you so much for your lovely review. We’re delighted the team in our Burnley branch could find the perfect holiday for you. Your recommendation means a lot to us.
Reply from Hays Travel - Burnley
Thank you for the great review. We’re so pleased you found our team helpful and knowledgeable. Your feedback means a lot to us.☺️
Carribean Cruise
We wanted information about cruises. We were helped by Natalie who was very informative and helpful. She was knowledgeable and answered all our questions with patience and a smile. If anyone is thinking of booking a cruise try Hays Travel, very helpful.
February 28, 2026
Reply from Hays Travel - Burnley
Thank you for this lovely review. Natalie is so pleased she could give you all the information you needed and make your cruise planning so easy. We really appreciate your recommendation ☺️
Great service 😁
Rang up about a deal I'd seen online was in sure about a couple things but with the help of Leah 😁 she was amazing talked through it and away we go 4 weeks time 😁
February 28, 2026
Reply from Hays Travel - Burnley
Thank you for the lovely review! We’re so glad Leah could help and make everything clear for you. Not long now until your holiday! enjoy every moment! 😁
Reply from Hays Travel - Burnley
Thank you for the great review. We’re so glad you found our team friendly, knowledgeable and able to get you a great deal. ☺️
It easy and very quick easy and very quick everything…
It was easy and very quick everything was explained brilliant
February 25, 2026
Reply from Hays Travel - Burnley
We’re so glad everything was quick, easy and clearly explained for you. We really appreciate your feedback.☺️
Fantastic response from Natalie when I…
Fantastic response from Natalie when I asked for a price and confirmation of the holiday it was a pleasure dealing with you all thanks very much
February 24, 2026
Reply from Hays Travel - Burnley
Thank you so much for your lovely feedback. We’re delighted Natalie could help so quickly and make everything so easy for you. It was a pleasure assisting you and we really appreciate your kind words.☺️
Honeymoon
My partner and I are getting married in March 2027 and we wanted to price up a honeymoon to Mexico. As soon as we arrived in the store, we were greeted by Amy and we asked about Mexico, another colleague Rachel told us about Mexico and different places to go. Amy passed us over to Rachel as she has more experience with good places to stay there as we believe it can be unsafe in certain areas. Rachel did everything she could for us, gave us a quite which we went away to think about. The following week, we decided to get it booked. From start to finish the experience Rachel and Amy both provided was fantastic and they are both very friendly and made us feel so much at ease. I would highly recommend booking with Hays.
February 14, 2026
Reply from Hays Travel - Burnley
Thank you so much for this wonderful review. We’re delighted Rachel and Amy could make your honeymoon planning so easy and reassuring. It’s lovely to hear they helped you feel confident and excited about your trip. We really wish you the most amazing wedding and honeymoon in 2027.☺️
Very happy with Hays travel
Very happy with Hays travel, we had some very specific requests for our summer holiday and Leah made sure to help us in every way that she could, the whole team got on board to hep us find the best deal, everyone was very friendly, helpful and not pushy, we left very happy with our summer holiday booked. Leah did everything for us even did our special assistance and car parking for us.
5 star service
February 21, 2026
Reply from Hays Travel - Burnley
We’re delighted Leah and the whole team could help you find the perfect summer holiday ☺️
The staff at the Burnley office went…
The staff at the Burnley office went above & beyond . Would definitely book with them again . Thanks Leah for all your help .
February 17, 2026
Reply from Hays Travel - Burnley
Thank you so much for your lovely feedback. We’re delighted the Burnley team and especially Leah went above and beyond for you. We really appreciate your kind words ☺️
Hello me and my partner went to the…
Hello me and my partner went to the Burnley branch and Rachel was very helpful she made our experience easy and put our minds at ease. Very helpful we would definitely recommend Rachel to anyone thank you
February 15, 2026
Reply from Hays Travel - Burnley
We’re delighted Rachel made everything easy and helped put your minds at ease. We really appreciate your recommendation.☺️
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