Absolutely over the moon with the help of a lovely staff members called Georgia at the Burnley office over the past week. We went in not knowing where to go that would be best for families and wi... See more
Location
Switch location65 The Mall, Charter Walk Shopping Centre, BB11 1BA Burnley, England, GB
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See what reviewers are saying
Rachel made our booking so easy as we weren’t sure what we wanted. So we went for her recommendation and booked our holiday. Everyone here are so friendly and knowledgeable and have booked our third h... See more
Absolutely brilliant booked 15 night in Florida 5 nights at Disney 5 nights at universal then 5 nights in Tampa and they were very helpful in giving us multiple different options to choose and always... See more
Natalie, in the Burnley office, was very knowledgeable and helpful and friendly. Didn't make us feel 'stupud' in asking questions.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
65 The Mall, Charter Walk Shopping Centre, BB11 1BA, Burnley, England, United Kingdom
- 01282918026
4.9
Excellent
188 reviews
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Amazing friendly staff
Amazing friendly staff, Amii went above and beyond to find the best option for a trip to Barbados for myself and my daughter for her 21st birthday.
February 15, 2026
Reply from Hays Travel - Burnley
Thank you so much for your lovely review. We’re delighted Amii could go above and beyond to find the perfect Barbados trip for such a special 21st birthday celebration! We also enjoyed having you in store☺️
Reply from Hays Travel - Burnley
Thank you so much for sharing this, it’s wonderful to hear you had such a great experience🙂
Reply from Hays Travel - Burnley
Your feedback means a lot to us. Thank you for sharing your experience! 😀
Amazing experience Georgia was so…
Amazing experience Georgia was so helpful from the Burnley branch she really did go above and beyond to help me
February 2, 2026
Reply from Hays Travel - Burnley
We love hearing feedback like this. Thanks for taking the time to share it, I will pass this lovely comment on to Georgia 😊
From start to finish the service was…
From start to finish the service was friendly, through and with a brilliant atmosphere so thank you for making our experience memorable. The team was very helpful, informative and friendly so we'd definitely recommend Hays Travel in Burnley to friends and family. Rachel who booked our holiday was very good at her job with being friendly and through and we'll definitely be booking our future holiday with you again.
February 1, 2026
Reply from Hays Travel - Burnley
Your review put a smile on our faces. Thank you for taking the time to share your experience, we really enjoyed having you all in store! We look forward to welcoming you back in store soon - Rachel😊
Big birthday getaway 🥳
Wanted to book a trip to celebrate our daughter's upcoming 30th birthday, had an idea of what I wanted but felt completely overwhelmed when tried to do it myself.
Spoke with Leah in-store and she set to work on our wish list, within just over an hour we had booked, paid deposit had a coffee and on our way. EASY!
Would highly recommend Hays, our first time of using them, but won't be the last.
Thank you so much for taking the stress out of booking a holiday.
January 31, 2026
Reply from Hays Travel - Burnley
Huge thanks for your review! We’re thrilled you had a great experience, Leah will be so pleased to hear 😊
Really helpful
Really helpful. Helped woth beat deal. 3 of them got involved to help us out.
January 25, 2026
Reply from Hays Travel - Burnley
Really appreciate your feedback! thank you! 😊
Rachel
Rachel was lovely to speak with. She managed to sort two holiday for me, one online/over the phone and one in store. Would definitely recommend.
January 30, 2026
Reply from Hays Travel - Burnley
Thank you Casey, We’re so happy you had a great experience in store Rachel will be happy to receive your feedback 😊
Sorted everything out for me what I…
Sorted everything out for me what I asked for very helpful and listened
January 29, 2026
Reply from Hays Travel - Burnley
We’re grateful you took a moment to review us. Thank you for choosing us.
Dealt with promptly went through…
Dealt with promptly went through everything with us
January 20, 2026
Reply from Hays Travel - Burnley
Thank you for your lovely review! 😊
Was very easy to book and the lady I…
Was very easy to book and the lady I dealt with was fantastic.
January 18, 2026
Reply from Hays Travel - Burnley
Thank you for the great review 😊
Hays traval is good and …
Hays traval is good and very helpful the people that work there are all helpful thank you kind regards from Michael
January 20, 2026
Reply from Hays Travel - Burnley
Thank you Michael, You just made our whole team smile 😊
Just booked our summer holiday to Italy…
Just booked our summer holiday to Italy with Amii at Hays Travel in Burnley and received an absolutely fantastic service. Amii was amazing, made us feel at ease, helped us find the perfect holiday and simply couldn't do anymore for us .If anyone is planning to book a holiday through a travel agency then I couldn't recommend Hays travel in Burnley highly enough, especially Amii, she will go above and beyond to help you find the perfect holiday. Amazing friendly service,.Thank you Amii,5 star all the way .!!!!
January 26, 2026
Reply from Hays Travel - Burnley
We’re so grateful for your feedback, it helps us keep doing what we love! I will pass this lovely review on to Amii 😊
Told you what you need to know and very…
Told you what you need to know and very helpful
January 26, 2026
Reply from Hays Travel - Burnley
We’re grateful for your review. Thank you. 😊
Reply from Hays Travel - Burnley
Thank you for sharing your experience with us ❤️
Super freinds found more than what we…
Super freinds found more than what we asked for we went in with an idea of what wanted and come out with an amazing holiday more than we thought we could afford highly recommended
Rachel was amazing too
January 25, 2026
Reply from Hays Travel - Burnley
Thank you for taking the time to leave such a lovely review 😊
always very helpful and welcoming
always very helpful and welcoming. we won't book with anyone else.
January 18, 2026
Reply from Hays Travel - Burnley
Thank you for your comment, we appreciate your support 😊
Reply from Hays Travel - Burnley
Thanks for choosing us and for leaving a review 😊
Leah forde thankyou!
Leah was very quick at picking up my request, she found me a cracking deal and got it all sorted.
She was understanding that I was busy working she was patient and we communicated lots via messenger at first and then she called me to make sure all the details were correct and booked it!
Thanks leah 😘
January 24, 2026
Reply from Hays Travel - Burnley
Leah will be thrilled to read this! Thank you for a such a lovely review 😊
The helpfulness of the staff.
January 19, 2026
Reply from Hays Travel - Burnley
We’re grateful for your review. Thank you😊
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