Absolutely over the moon with the help of a lovely staff members called Georgia at the Burnley office over the past week. We went in not knowing where to go that would be best for families and wi... See more
Location
Switch location65 The Mall, Charter Walk Shopping Centre, BB11 1BA Burnley, England, GB
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See what reviewers are saying
Rachel made our booking so easy as we weren’t sure what we wanted. So we went for her recommendation and booked our holiday. Everyone here are so friendly and knowledgeable and have booked our third h... See more
Absolutely brilliant booked 15 night in Florida 5 nights at Disney 5 nights at universal then 5 nights in Tampa and they were very helpful in giving us multiple different options to choose and always... See more
Natalie, in the Burnley office, was very knowledgeable and helpful and friendly. Didn't make us feel 'stupud' in asking questions.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
65 The Mall, Charter Walk Shopping Centre, BB11 1BA, Burnley, England, United Kingdom
- 01282918026
4.9
Excellent
188 reviews
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Reply from Hays Travel - Burnley
Thanks so much for sharing your amazing feedback 😊
Good professional service
Good professional, friendly service. Showed lots of patience. Not pushy!
January 20, 2026
Reply from Hays Travel - Burnley
We’re so grateful for your feedback, Thank you 😊
Good experience
The staff were very accommodating and listened to what travel desires you were looking for.
Our trip was picked with options to choose from and personal recommendation for us to enjoy our trip.
January 10, 2026
Reply from Hays Travel - Burnley
Thank you for sharing your experience with us for sharing such positive feedback😊
Burnley Office very helpful
Esme at Burnley, took a lot of time going through my queries and places wishing to visit. Also on the phone to companies. But, with me now being a single perso since my wife passed away, and she did all the holiday booking, time was taken to phone the companies for the holiday destinations preferred. Anyway, received a call that my 1st choice destination, there was a cancellation. so went to your burnley office yesterday (wednesday 14th),and booked with Rachel, also another holiday later on in the year. Now looking for one in June/July. Very pleased with service given.
January 14, 2026
Reply from Hays Travel - Burnley
Esme & Rachel are happy to hear such lovely feedback! We are very pleased to know you had a positive experience in store with us 😊
Ami was amazing
Ami was amazing . She was chirpy and bright from the onset . She quickly sorted the deal we wanted and now we are all booked . Thankyou for your excellent service
January 11, 2026
Reply from Hays Travel - Burnley
Thank you so much for your lovely review. We’re delighted to hear Amii made your experience so bright and seamless from the very start😊
Reply from Hays Travel - Burnley
We’re so pleased to hear Rachel was helpful and efficient, your feedback means a lot to us.😊
Went to Hays Travel Burnley to book a…
Went to Hays Travel Burnley to book a dream holiday to Lapland- Rachel the Travel Agent were absolutely amazing and so helpful, explained everything, showing us around our hotel etc.
Rachel was super helpful would recommend booking via her.
January 9, 2026
Reply from Hays Travel - Burnley
Thank you so much for your wonderful review. We’re delighted to hear that your visit to Hays Travel Burnley was such a great experience. Rachel will be thrilled to hear this 😊
MUNICH XMAS MARKETS
Prompt service from Amii, so helpful, exactly what I wanted. Very polite and with a professional telephone manner, thank you.
January 9, 2026
Reply from Hays Travel - Burnley
We really appreciate you taking the time to share your experience. We’re so pleased to hear Amii provided prompt, helpful service and found exactly what you were looking for 😊
All your staff are very experienced and…polite
All your staff are very experienced and professional in the travel business and made our to America very easy for us in every deal, and the next booking to Berlin very easy for a couple of 79+ travellers who have travelled extensively, all round the World! Even our wedding trip to Spain in June, no doubt that trip will go well with your assistants. Terry and Hazel Rose.
December 30, 2025
Reply from Hays Travel - Burnley
Thank you so much, Terry and Hazel, for your wonderful review. It’s fantastic to hear such lovely feedback.😊
Contacted Hays Travel Burnley yesterday…
Contacted Hays Travel Burnley yesterday to book our holidays to Cape Verde.
A lovely lady called Catrina was amazing!!
Catrina actually listened to everything we wanted and needed, so approachable, yet was still very professional and very friendly.
Catrina found us the best for our budget and picked up on the conversation that we had children with disabilities.
Catrina mentioned priority boarding, wheelchair services at the airport which we were not aware of and sorted everything for us.
Took all our stress away thank you, so greatly appreciated.
Truly an absolute star, a credit to Hays Travel
Thank you so much Catrina x
Will never book with any other agent in the future
January 7, 2026
Reply from Hays Travel - Burnley
Thank you so much for sharing such a wonderful review. We’re delighted to hear how well Catrina looked after you throughout your Cape Verde booking 😊
Rachel has been amazing
Rachel has been amazing! She didn’t stop until we got the hotel we needed for our wedding. She is such a lovely person. I will always book my holidays through her now. ❤️ thank you again x
January 5, 2026
Reply from Hays Travel - Burnley
That is such a lovely review, thank you. I will pass this on to Rachel. She will be happy with your lovely words.
Really helpful without being pushy
Really helpful without being pushy. Many options given .excellent communication.
January 3, 2026
Reply from Hays Travel - Burnley
Thank you for the review, we appreciate your feedback.
Reply from Hays Travel - Burnley
Thank you for your review
Holiday was sorted in quick time !
Rachel at the Burnley branch was brilliant! We gave her quite a task of specific dates and type of holiday we prefer and she came up trumps. Thanks Rachel - Merry Christmas :)
December 23, 2025
Reply from Hays Travel - Burnley
What a lovely review! Thank you so much, I will pass this on to Rachel and she will appreciate the review.
Reply from Hays Travel - Burnley
Thank you for taking the time to leave a review, we appreciate your feedback.
Caribbean Cruise
Great service and straightforward booking experience. Esme was very helpful and knowledgeable about cruises.
December 13, 2025
Reply from Hays Travel - Burnley
Esme will be so pleased to hear this! I will pass this on to her, Thank you for your wonderful review!
Reply from Hays Travel - Burnley
Lovely to read this review! Thank you, We look forward to welcoming you back in store soon.
Stress free experience
Catrina was very friendly and helpful. I usually find booking a holiday very stressful. Catrina answered all our questions and made the whole experience stress free.
Would recommend.
December 7, 2025
Reply from Hays Travel - Burnley
I will pass this wonderful review on to Catrina, I'm so glad you an amazing experience in store with us!
Brilliant service very pleasant…
Brilliant service very pleasant assistant nice surroundings and friendly staff very efficient and thorough best travel agent by far will definitely book again with Heys Travel very helpful
November 30, 2025
Reply from Hays Travel - Burnley
What a lovely review! Thank you so much! we look forward to welcoming you back in store soon!
Natalie was fantastic no fuss holiday I…
Natalie was fantastic no fuss holiday I wanted easy peasy !!
GREAT SERVICE!!!
November 28, 2025
Reply from Hays Travel - Burnley
We loved booking your holiday - hope to see you in store soon! Thank you for such a lovely review, Natalie will be thrilled.
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