Absolutely over the moon with the help of a lovely staff members called Georgia at the Burnley office over the past week. We went in not knowing where to go that would be best for families and wi... See more
Location
Switch location65 The Mall, Charter Walk Shopping Centre, BB11 1BA Burnley, England, GB
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See what reviewers are saying
Rachel made our booking so easy as we weren’t sure what we wanted. So we went for her recommendation and booked our holiday. Everyone here are so friendly and knowledgeable and have booked our third h... See more
Absolutely brilliant booked 15 night in Florida 5 nights at Disney 5 nights at universal then 5 nights in Tampa and they were very helpful in giving us multiple different options to choose and always... See more
Natalie, in the Burnley office, was very knowledgeable and helpful and friendly. Didn't make us feel 'stupud' in asking questions.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
65 The Mall, Charter Walk Shopping Centre, BB11 1BA, Burnley, England, United Kingdom
- 01282918026
4.9
Excellent
188 reviews
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It was a spur of the moment going into…
It was a spur of the moment going into Hays Travel. Amii and Natalie answered all my questions. I haven't been on a cruise before and being a solo traveller it can seem a bit daunting when booking somewhere new. They didn't pressurise me into booking straight away. I went away did some more research and then returned and booked
September 29, 2025
Reply from Hays Travel - Burnley
Hi Michelle, thank you for taking the time to leave a review! I loved reading your comments, and I know Amii and Natalie will too. We look forward to seeing you again soon.
Rachel was absolutely amazing!
Rachel was absolutely amazing, we told her what we wanted and she made sure all of our requests were accounted for. She made it an enjoyable experience.
October 4, 2025
Reply from Hays Travel - Burnley
Hi Nic, thank you for taking the time to share your feedback. We really value feedback from our customers and we're happy you enjoyed your experience with us in store. We look forward to seeing you again soon!
Very friendly staff all members
Very friendly staff all members. Felt welcomed as soon as we walked in. Rachel was amazing and got us a very good deal on are holiday
October 4, 2025
Reply from Hays Travel - Burnley
Hi Carlene, thank you for taking the time to leave a review! I loved reading your comments, and I know Rachel will too. We look forward to seeing you again soon.
Happy days.
It was the first time I have used Hays Travel, I am sure it will not be the last , I booked my holiday and I was pleased with the service I received thank you.
September 30, 2025
Reply from Hays Travel - Burnley
Hey Susan, thank you for taking the time to leave a review! I loved reading your comments. We look forward to seeing you again soon!
The service from Rachel was second to…
The service from Rachel was second to none! She went above and beyond to make sure every detail was perfect. Her knowledge, care, and attention made planning our holiday completely stress free. Truly outstanding service, We will never go anywhere else to book our holidays now!
September 30, 2025
Reply from Hays Travel - Burnley
Hi Alex, thank you for taking the time to leave a review! I loved reading your comments, and I know Rachel will too. We look forward to seeing you again soon.
Natalie
Natalie, the cruise advisor was very knowledgeable and good fun to deal with.
September 20, 2025
Reply from Hays Travel - Burnley
Hi Anthony, thank you for taking the time to leave a review! I loved reading your comments, and I know Natalie will too. We look forward to seeing you again soon.
The agent that dealt with me was…
The agent that dealt with me was courteous and knowledgable. She was patient and spent time with me.
September 23, 2025
We were made to feel welcome and…
We were made to feel welcome and comfortable from the moment we entered the shop. Staff were accommodating and couldn’t have done more. Overall a fantastic experience and we will definitely use them again. Well done Hays.
September 21, 2025
Racheal was very helpful
Racheal was very helpful, and gave us useful info on the area , and could not have been more helpful to us.
September 20, 2025
Absolutely lovely people and very…
Absolutely lovely people and very helpful indeed.
The burnley branch has just opened so we popped in to have a look, we came out happy and booking a cruise of our life’s.
Big shout out to Leah we was her first customers and she did amazing.
Thank you
September 20, 2025
Visited the Burnley store and had a lovely warm welcome …
Visited the Burnley store and was greeted with a warm welcome by Aimee and all the staff. We were helped to pick a suitable last minute get away considering all our requests and to meet our needs. Great service so far, thanks
September 14, 2025
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