Experienced staff. Helped me with choosing the right package deal. Efficient and very knowledgeable. Friendly staff, did not make me rush into making a decision.
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See what reviewers are saying
Wendy was so helpful and full of suggestions and information about our choices of destination. She checked all of our holiday ideas and gave us options and we were impressed with her knowledge. She wa... See more
Company replied
Wendy from bury branch is so committed in giving her best to her customers she gives the best info and best prices thanks again Wendy you never disappoint us 🩷
Company replied
Thanks to Keeley and her vast knowledge we came we saw and now have booked our holiday for 2027 so thank-you
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Central St, The Rock, BL9 0JN, Bury, United Kingdom
- 01614645568
4.9
Excellent
799 reviews
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We had lots of advice and help
We had lots of advice and help. No one pressured us to buy anything. Everything was perfect. Thank you Jenni you were very helpful
February 19, 2026
Reply from Hays Travel - Bury
Hi Christine,
We appreciate you sharing your experience! We are so happy to hear that our advice and help were beneficial and that you felt no pressure.
Team Bury, Hays Travel
Great service
February 22, 2026
Reply from Hays Travel - Bury
Hi
We appreciate your kind words; it means a lot to us that you found our team helpful and friendly.
Bury, Hays Travel
Walked into Hays me and my parter…
Walked into Hays me and my parter looking for a holiday, was greeted with a smiling young lady, who helped us find and book a holiday to Spain in August. Thank you Hays for your help.
February 12, 2026
Reply from Hays Travel - Bury
T. Witczak,
We're happy to hear that you and your partner found a holiday to Spain with our help. Thank you for sharing your positive experience; we appreciate your feedback.
bury, Hays Travel
Very helpful employee
February 16, 2026
Reply from Hays Travel - Bury
Warren,
We appreciate you sharing your experience, and we are so happy to hear that we provided such helpful information.
Hays Travel
Great service
Great friendly service from start to finish ,listened to where and what I wanted .booked a holiday
February 10, 2026
Reply from Hays Travel - Bury
Carol Gibbons,
We appreciate you taking the time to leave us a review! We are so happy to hear that you enjoyed our friendly service and booked a holiday.
bury, Hays Travel
We visited the Bury branch a couple of…
We visited the Bury branch a couple of weeks ago to book our holidays . Our travel agent Wendy Hawkins was absolutely brilliant . So helpful and informative. She sorted us something out no problem and was so patient.
Really pleased with the serve we received from her
Regards
Tina & Derek
February 8, 2026
Reply from Hays Travel - Bury
customer,
We appreciate you taking the time to share your experience at the Bury branch. We're so happy to hear that our travel agent was helpful and informative and that you were pleased with the service you received.
bury, Hays Travel
Reply from Hays Travel - Bury
Warren,
We appreciate you sharing your experience, and we are so happy to hear that we provided such helpful information across the board.
Hays Travel
Great experience at Hays
Great experience at Hays. Isabelle was our advisor and she was lovely and very patient with myself and my friend. Overall great experience
February 11, 2026
Reply from Hays Travel - Bury
Mrs Bernadette Mckenna,
We're so happy to hear that you had a great experience at Hays. We appreciate your kind words and are glad our advisor was patient and lovely.
Hays Travel
Very good knowledge and helpful
February 4, 2026
Reply from Hays Travel - Bury
Carol Gill,
We appreciate your feedback and are so glad to hear that you found our team's knowledge and assistance valuable!
Hays Travel
Very friendly and answered all our…
Very friendly and answered all our queries, would definitely use them again
February 11, 2026
Reply from Hays Travel - Bury
Mark,
We're so glad that our team was able to assist you with your questions. We appreciate your feedback and look forward to helping you again.
Hays Travel
Very helpful when I asked about my…
Very helpful when I asked about my holiday explained everything
February 3, 2026
Reply from Hays Travel - Bury
Jack Stout,
We are so happy to hear that we could assist you with your holiday and explain everything clearly. Thanks for your review.
Hays Travel
Took there time no rushing and went…
Took there time no rushing and went trough everything about hotel how far to the town from the airport really good service
February 8, 2026
Reply from Hays Travel - Bury
Melanie Williams,
We're happy to hear that you found our service thorough and unhurried! We appreciate you taking the time to share your positive experience with us.
Hays Travel
1st class service.
Keeley helped us to get the holiday that we wanted.
Can't thank her enough.
February 8, 2026
Reply from Hays Travel - Bury
Mrs Easey,
We appreciate you sharing your experience and are so happy we could help you arrange the holiday you wanted. Thank you for your kind words.
Hays Travel
Gaynor was so lovely
Gaynor was so lovely, I've never booked a long haul holiday before and she was amazing booking flights and a car hire for us! I am so grateful I didn't have to do it all myself. We also came around lunchtime and was there for nearly 2 hours and she didn't complain although I felt bad she had a delayed lunch break!
February 7, 2026
Reply from Hays Travel - Bury
Charlotte,
We're happy to hear that you found assistance with your long haul holiday booking! We appreciate your kind words and are glad we could make the process easier for you.
Hays Travel
Assistance was amazing
Olivia was amazing, really friendly and immediately gave updates on the holiday. The assistance I received was great. I was worried about being a 2 year old in for a long process off booking the holiday, but the staff were lovely and cheering him on when he was running and there is a nice colouring table to keep things calm.
January 31, 2026
Reply from Hays Travel - Bury
Shoni,
We're so pleased to hear that you found our team friendly and helpful, especially with your little one! It's great knowing the updates were immediate and the coloring table was useful. Thank you for your review!
Hays Travel
Gaynor was very helpful and greeted me…
Gaynor was very helpful and greeted me with a huge smile. She was very informative, its my first cruise but I will be back. Thank you Gaynor. X
February 3, 2026
Reply from Hays Travel - Bury
Joanne,
We appreciate your kind words! We are so happy to hear that you found your experience very helpful and informative. We look forward to seeing you again for your next cruise!
Hays Travel
Demmie arranged our upcoming holiday
Demmie arranged our upcoming holiday. She was so pleasant and professional. She sorted it out with ease.
February 4, 2026
Reply from Hays Travel - Bury
Stephen,
We're so glad to hear that arranging your holiday was easy! Thank you for your kind words regarding the pleasant, professional service you received.
Hays Travel
How to book a stress free holiday!
Was welcomed with warm smile from Jenni (Hay’s rep). She listened attentively and very quickly found the holiday I was looking for. She was professional and patient trying to find an alternative flight for me. She was well informed and ensured I had all the information I needed. It was a delight to book with her.
January 29, 2026
Reply from Hays Travel - Bury
Susan,
We're happy to hear that you were welcomed with a warm smile and that our team member listened attentively to your needs. We appreciate your kind words and are so glad we could help you find the perfect holiday!
Hays Travel
My enquiry was dealt with efficiently…
My enquiry was dealt with efficiently and effectively by a friendly member of staff, Keeley, who booked my holiday for me.
February 4, 2026
Reply from Hays Travel - Bury
Debra,
We appreciate your positive feedback! We are so glad your enquiry was handled efficiently and effectively, and that you have booked your holiday.
Hays Travel
Because i came in told wendy wot i…
Because i came in told wendy wot i waited and she was very good gave me good deal i wished i come years ago two ur shop thank you
February 3, 2026
Reply from Hays Travel - Bury
Jacqueline,
We're happy to hear that you had a positive experience and that you were pleased with the service you received. We appreciate you taking the time to share your feedback!
Hays Travel
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