As soon as we walked in the shop, we were maid welcome by Bailey, he booked our last holiday. We told him what we were looking for, and that was that, he took over, next thing he said everything is d... See more
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We booked our holiday with Bailey in Hays Caerphilly. We found him to be very friendly, helpful and nothing was to much trouble. Even after we booked our holiday and phoned up with query, he was onl... See more
Friendly and helpful especially Bailey he worked his magic and got us a great deal in a beautiful place. Can’t wait for our holiday now and will definitely be booking with them again.
Had a great experience in Hayes when looking for information on a multi stop USA advertised trip. Bailey sorted the trip for us and answered all our questions. He checked on alternative hotels and a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
624 reviews
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Reply from Hays Travel - Caerphilly
Tracey Bolter,
We appreciate you sharing your experience and are so glad our staff were helpful and your booking was nice and easy.
Hays Travel
Excellent
Excellent , Ffion was lovely with a smile on her face and very helpful , found us a lovely hotel and deal
January 29, 2026
Reply from Hays Travel - Caerphilly
Jane Watts,
We're happy to hear that you found your experience excellent. We appreciate your kind words and are so glad ffion could find you a lovely deal!
Hays Travel
Staff are always pleasant and helpful…
Staff are always pleasant and helpful in store and make booking a holiday easy.
January 18, 2026
Reply from Hays Travel - Caerphilly
Kim,
We appreciate your feedback and are so happy to hear our staff made booking your holiday easy and pleasant. Thank you!
Hays Travel
Gemma helped me find the perfect cruise…
Gemma helped me find the perfect cruise at a great price. Gemma was very friendly and helpful and found exactly what we wanted, she did a great job 👍🏼
January 24, 2026
Reply from Hays Travel - Caerphilly
Gavin Paul,
We're happy to hear that Gemma could find you the perfect cruise at a great price! We appreciate your kind words and are so glad you enjoyed your experience.
Thank you for your feedback
Hays Travel Caerphilly
Polite and very helpful
January 23, 2026
Reply from Hays Travel - Caerphilly
MR NEIL DAWE,
We appreciate your kind words and are so glad that we could be of assistance during your visit with us.
Hays Travel Caerphilly
Went in to do my API and travel…
Went in to do my API and travel insurance was helped by Bailey who is sorted it for me, he's very friendly and approachable.
January 22, 2026
Reply from Hays Travel - Caerphilly
Jaci Davies,
We appreciate you taking the time to leave us such positive feedback. We're so glad we could provide friendly and helpful assistance with your API and travel insurance.
Thankk you for your feedback
Hays Travel Caerphilly
Holiday booked as wanted
Holiday booked as we wanted in a short time. Everything required was booked on the date requested.
January 21, 2026
Reply from Hays Travel - Caerphilly
RACHEL WILLIAMS,
We appreciate you taking the time to leave us such a fantastic review! We're so happy we could book the holiday you wanted so quickly.
Hays Travel Caerphilly
Gemma was very patient with us and very…
Gemma was very patient with us and very helpful
January 21, 2026
Reply from Hays Travel - Caerphilly
Carole Watkins,
We appreciate your kind words and are so happy we could assist you; thank you for your review.
Hays Travel
Very friendly and informative.
January 21, 2026
Reply from Hays Travel - Caerphilly
Guest,
We appreciate you taking the time to leave us such a wonderful review! We are so glad that you found our team members helpful and friendly.
Hays Travel
New year ,new travel agents
We booked a holiday at the caerphilly branch of hays travel ,assistants very helpful and friendly answered any questions we had a very pleasant travel agents
January 13, 2026
Reply from Hays Travel - Caerphilly
Hi Lynda,
We're happy to hear that our assistants were helpful and friendly while booking your holiday at our branch. We appreciate your positive feedback on our team!
Thank you 😊
Hays Travel Caerphilly
Reply from Hays Travel - Caerphilly
Thank you for your lovely feedback
The staff are great
The staff are great , knowledge and very patient when I keep changing my mind.
Bailey (manager) has a great team in Caerphilly
January 16, 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your kind review! We’re really pleased to hear that you found the team knowledgeable and patient that’s exactly the experience we aim to provide. Bailey will be delighted to hear your feedback, and we’re very proud of the Caerphilly team. Thank you again for taking the time to share your experience, and we look forward to welcoming you back in the future.
Happy Days
Very helpful and friendly staff. Gave many options for the holiday we were looking for.
January 14, 2026
Reply from Hays Travel - Caerphilly
We appreciate your kind words! We're so glad we could provide you with many options and a positive booking experience.we hope to see you again soon :)
Mix up
One of the staff thought she was doing as a favour by looking at a Euro Disney hotel instead of one outside.We are 7 Adults and 2 children In our family it worked out at 3 rooms 3 Adults and 1 child in a room My 2 Daughters and my 22yr grandson the staff member thought it was all right for my daughter and her son to sleep together she didn't tell us it wasn't a family room only two beds and it would cost an extra thousand pounds to book another room which we couldn't afford and there was nothing they would do about it I'm disappointed we wanted to go for my one daughter's 40 th birthday we same stuck with the arrangement. Bailey got it wrong and insulting we ment for my grandson to share the room not a bed we are not perverse. We wasn't aware that there was only two beds per room until we had the paperwork the one member of staff was new I went in with the hotel off site another member of staff recommended the Sequoia lodge from her own experience. The reason that we went with three staff it's because the staff member was off that day we booked two holidays.we spoke with Bailey about the misunderstanding he was reluctant to do anything so I phoned Euro Disney myself however he did email them. We paid 10.000 for two holidays. I expected them to be more helpful. And honest
January 11, 2026
Brilliant
Ceri was brilliant in helping me organise my forthcoming Canada holiday. Very knowledgable.
Thank you Ceri. x
January 8, 2026
Reply from Hays Travel - Caerphilly
We're happy to hear that the planning of your Canada holiday went smoothly. We appreciate your kind words and thank you for your feedback.
We always have fantastic holidays with you guys
The staff in caerphilly are always fantastic and find us beautiful holidays ❤️
January 14, 2026
Reply from Hays Travel - Caerphilly
We appreciate your lovely feedback! We're so happy to hear that our team consistently finds you wonderful holidays. Thank you!🙏 💙🧡💙
Thiefs
You booked flights through BA and the actual flight was Qatar.!
Could heve got the flight £300 cheaper direct.
Absolute robbery.
January 6, 2026
Great customer service and so easy to…
Great customer service and so easy to book with. Explained everything I needed to know
January 10, 2026
Reply from Hays Travel - Caerphilly
We appreciate you taking the time to leave us such a wonderful review! We're so glad the booking process was easy and helpful.
Staff were amazing very helpful went in…
Staff were amazing very helpful went in to book a holiday that turned out to be very expensive so alternatives were suggested and I ended up booking something else. I would recommend Hays travel to friends and family I know I can pop in and they will help with any problems I have I think this service is not available when you book online I do not use any other Travel Agents
January 10, 2026
Reply from Hays Travel - Caerphilly
We're happy to hear that our staff were so helpful in finding you an alternative holiday! We appreciate your recommendation and are always here to assist with any travel needs. It's great you value the support we offer compared to booking online.
Reply from Hays Travel - Caerphilly
We are so happy to hear that everything was explained well. Thank you for your positive feedback; we appreciate it.
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