Needing to travel on precise dates for a specific reason the first advisor, Gemma, took trouble to source a package that would fit the bill. Having pondered overnight on the deal it was booked th... See more
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See what reviewers are saying
My wife and I booked a holiday with Hays Travel Caerphilly, and the sales team could not have been more hopeful, especially Bailey and Gemma. Thanks for making our booking so easy and simple. John an... See more
We called in to Hayes Travel shop with a query about a holiday. We spoke to the assistant called Gemma, we told her what we wanted and she just took over, she did everything, she was brilliant, she co... See more
Gemma at the Caerphilly branch was excellent, very patient and professional with us as we were not sure where we wanted to go. We finally booked a holiday in Praia De Rocha in Portugal. Gemma is now... See more
Company details
- Travel Agency
- also in
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, United Kingdom
- 02922402573
4.9
Excellent
649 reviews
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Bailey was professional and informative…
Bailey was professional and informative and helpful
March 22, 2026
Reply from Hays Travel - Caerphilly
ROBINSON,
We appreciate your kind words. We're happy to hear that our team member was helpful, professional, and informative.
Kind regards
Hays Travel Caerphilly
Booking for three.
I was welcomed into the shop. Although I had done some research about where I wanted to go, I felt Ffion understood my needs and was very helpful. She was happy to look at various options until I was able to make an informed decision.
March 18, 2026
Reply from Hays Travel - Caerphilly
Jackie Griffiths,
We're happy to hear that you felt welcomed and supported in making an informed decision. Thank you for sharing your positive experience with us!
Kind regards
Hays Travel Caerphilly
We received thorough and helpful advice…
We received thorough and helpful advice from Richelle at the Caerphilly branch of Hays Travel.
We wanted to book a trip to Rome with a couple of excusions. Richelle had been so was able to advise us on the best location to stay within Rome and had a list of hotels we might like.
In the end we were able to book a hotel that we both thought seemed ideal and in a great location. Excusions and flights were also taken care of. Great service!
March 4, 2026
Reply from Hays Travel - Caerphilly
Thank you so much for your lovely comments, so glad I could help :) excited to hear all about it when you get back!
Kind regards
Richelle
Helpful, Informative, professional experience
Helpful, informative and friendly. Everything arranged, booked in a very professional manner. Felt supported.
March 2, 2026
Reply from Hays Travel - Caerphilly
Thank you so much for a lovely review
Amazing experience with hay’s
The lady was so helpful making g a stressful situation a lot easier
March 4, 2026
Reply from Hays Travel - Caerphilly
Tracy Kibg,
We appreciate you taking the time to leave a review. We are so happy to hear that we made your experience easier during a stressful time.
Kind regards
Hays Travel Caerphilly
Reply from Hays Travel - Caerphilly
MRSPRITCHARD,
We appreciate your kind words. We are so glad that you found our team member to be friendly, lovely, and helpful during your visit.
Kind regards
Hays Travel Caerphilly
Excellent place to book holiday.
Always made very welcome. Manager, Bailey, is an absolute gentleman. Nothing is too much trouble for him. He will be the first person we will be looking for, later this year, for our next holiday.
February 19, 2026
Reply from Hays Travel - Caerphilly
Gerald Ferguson,
We're happy to hear that you feel so welcome and that our service is helpful. We appreciate your kind words and look forward to helping you with your next holiday!
Kind regards
Hays Travel Caerphilly
Very helpful polite,went to great…
Very helpful polite,went to great lengths to provide the best cruise deal.
February 17, 2026
Reply from Hays Travel - Caerphilly
Andrea,
We appreciate you taking the time to leave us such a great review! We're so glad that we could provide you with a wonderful cruise deal.
Kind regards
Hays Travel Caerphilly
As always the staff go over and above…
As always the staff go over and above with there knowledge and help particularly Bailey who has taken care of our needs several times and we will return to him
February 22, 2026
Reply from Hays Travel - Caerphilly
Mr Edwards,
We appreciate you taking the time to share your kind words. We are happy to know that our team's expertise and support have consistently met your expectations.
Kind regards
Hays Travel Caerphilly
Good service
You're agent Ceri was. Knowledgeble patient to our needs she never gave up and found something for us we were also offered a cup of tea / coffee by youre other staff Which was welcoming after been in the shop for a while Ceri also found us a cruise for June 10/10
February 22, 2026
Reply from Hays Travel - Caerphilly
Mr and Mrs Braithwaite,
We appreciate you sharing your experience. We're so glad to hear that our agent was knowledgeable and patient, and that you were able to find the perfect cruise. Thank you for your kind words!
Kind regards
Hays Travel Caerphilly
Richelle is so good and thorough
Richelle is so good and thorough, she’s on our level. In fact we love visiting the shop as all the staff are so friendly
February 7, 2026
Reply from Hays Travel - Caerphilly
Anthony,
We are so happy to hear that you find our team friendly and that you appreciate the thorough service you receive. Thank you for your kind words!
Hays Travel Caerphilly , Hays Travel
The staff are very helpful
The staff are very helpful, will answer all the questions asked. Friendly and polite.
February 15, 2026
Reply from Hays Travel - Caerphilly
Christopher Snow,
We appreciate you taking the time to share your experience. We're happy to hear that our team was helpful, friendly, and polite.
Hays Travel Caerphilly , Hays Travel
Reply from Hays Travel - Caerphilly
Leona,
We appreciate your recommendation and are so happy to hear that our staff were helpful and friendly during your visit with us.
Hays Travel Caerphilly , Hays Travel
Reply from Hays Travel - Caerphilly
Mr Robert Flye,
We're glad our team was so helpful during your visit! We appreciate you taking the time to share your positive experience with us.
Hays Travel Caerphilly , Hays Travel
The agent was polite
The agent was polite, helpful, knowledgable, proficient and had the appropriate attitude.
February 8, 2026
Reply from Hays Travel - Caerphilly
Pemberton,
We appreciate you taking the time to share your experience. We're so glad the agent was polite, helpful, and knowledgeable!
Hays Travel
Gemma was great
Gemma was great. She remembered me from my last booking and also remembered some of the issues we’d encountered. She was able to enquire & get answers from the new provider without prompting. She is the reason that I booked again with Hays
February 1, 2026
Reply from Hays Travel - Caerphilly
Anwen,
We appreciate you taking the time to leave us such wonderful feedback. We're so happy to hear that you had such a positive experience and that our service met your needs.
Hays Travel
Staff very friendly and helpful
Staff very friendly and helpful. Very informative and professional.
January 20, 2026
Reply from Hays Travel - Caerphilly
June,
We appreciate you taking the time to leave us such a kind review! We're so happy to hear that our staff were helpful, friendly, and professional.
Hays Travel
Reply from Hays Travel - Caerphilly
Tracey Bolter,
We appreciate you sharing your experience and are so glad our staff were helpful and your booking was nice and easy.
Hays Travel
Excellent
Excellent , Ffion was lovely with a smile on her face and very helpful , found us a lovely hotel and deal
January 29, 2026
Reply from Hays Travel - Caerphilly
Jane Watts,
We're happy to hear that you found your experience excellent. We appreciate your kind words and are so glad ffion could find you a lovely deal!
Hays Travel
Staff are always pleasant and helpful…
Staff are always pleasant and helpful in store and make booking a holiday easy.
January 18, 2026
Reply from Hays Travel - Caerphilly
Kim,
We appreciate your feedback and are so happy to hear our staff made booking your holiday easy and pleasant. Thank you!
Hays Travel
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