The whole experience was fantastic and we enjoyed the cruise. It was our first experience of the fjords and scenery superb. We were lucky with the weather apart from one night of big swell. All th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shannon was very efficient and knowledgeable, she took us through various hotels until we found one which suited our needs, pointing out some factors that helped us choose. she was extremely pleasant... See more
Company replied
Great service from Paul ( we have had good service form other team members too) who booked my flight to Australia. Took his time to find the best flights at a good price. Talked me through the bookin... See more
Company replied
first time in many years that I've used a travel agent to book a holiday - very impressed and much more relaxing than trying to manage all the flights and hotel by myself at home. As I would do, the... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 Cameron Toll Shopping Centre, EH16 5PB, Cameron Toll, United Kingdom
- 01315169736
4.9
Excellent
833 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
Very helpful staff, looked for the best deal, helped me with tha Hays app on my phone.
February 11, 2026
Reply from Hays Travel - Cameron Toll
Thank you for you feedback. It was a pleasure getting you all booked up. Nadia :)
Reply from Hays Travel - Cameron Toll
Thank you for the 5* review. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
Good service & friendly staff.
Eva was very helpful and got a good deal with flight that suited us and central Hotel.
February 4, 2026
Reply from Hays Travel - Cameron Toll
Thank you for your 5* review. I am glad we managed to get you all booked up. Hays Travel Cameron Toll
we were both dealt with consideration…
we were both dealt with consideration and completing or goal to book another holiday in later part of year to our satisfaction
January 30, 2026
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. It it always a pleasure dealing with you in store. Nadia :)
Patient interested assistance in…
Patient interested assistance in meeting our travel needs
January 31, 2026
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. We hope you have a fantastic trip away. Nadia
Great service as always
Another holiday booked with Hays Travel Shannon was most helpful when making my booking there was a small issue which was sorted out immediately no fuss great service as always. I always book with Hays travel all staff amazing.
January 29, 2026
Reply from Hays Travel - Cameron Toll
Thank you for the lovely 5* review. This will be passed onto Shannon who will be delighted to read this. Thank you, Hays Travel Cameron Toll
I had a great experience
I had a great experience, Sammie is very knowledgeable and makes planning a holiday very easy. I would highly recommend her to anyone looking for any sort of holiday.
January 26, 2026
Reply from Hays Travel - Cameron Toll
This is so lovely to read, thank you! This will be passed over to Sammie, she will be delighted to read this. Hays Travel Cameron Toll
The staff are very helpful and polite…
The staff are very helpful and polite and friendly they take time to go through everything with me and make sure that I have everything I need
January 26, 2026
Reply from Hays Travel - Cameron Toll
Thank you for taking the time to leave a 5*. It is always lovely seeing you in store. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
Great service
Very good saw a holiday online and they matched the price always like to book through Hays as it gives us peace of mind.
January 18, 2026
Reply from Hays Travel - Cameron Toll
Thank you for the 5* review, I am glad we managed to get you all booked up. I hope you have a fantastic holiday when it comes. Nadia
Hays always professional and very helpful.
We generally always book with Hays and have always found them informative about destinations etc. We have mainly dealt with Shannon who is a credit to the company.
January 23, 2026
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. It was a pleasure getting you all booked. We hope you have an amazing holiday when it comes. Hays Travel Cameron Toll
Speedy and efficient service
Paul did an excellent job in sourcing the perfect package for our needs.
January 22, 2026
Reply from Hays Travel - Cameron Toll
Many thanks for your booking Regards Paul
I feel I was miss sold my holiday.
I feel I was miss sold my holiday.
Was told good reviews at hotel but when I came home excited and looked up hotel the reviews were not good. Ask for hotel to be changed but told no as Ryanair will not chang flights as holiday booked within 14 days of trip.
January 14, 2026
Reply from Hays Travel - Cameron Toll
Thank you for your review and it's disappointing that you feel let down and this is something I would like to apologies to you for . I have now spoke to you this morning so thanks for taking the time to clarify the issue. The reviews stated were from the tour operators website which in turn brings them from trip advisor and do come out at 4.1 / 5 overall . There are a few reviews that are lower than this over the past few months but also equally there are numerous 5 star review also. As discussed I will look to assist in any way to resolve as best we can regards Paul Morgan Store Manager
As usual Paul goes above and beyond…
As usual Paul goes above and beyond with the service given to me nothing a problem always happy to help with anything I need and always a lovely wee chat to being going on with it’s a pleasure booking with him
January 20, 2026
Reply from Hays Travel - Cameron Toll
thanks Sandra you'll make me blush lol
Excellent service
Excellent service, always friendly and very efficient.
Excellent value for money.
Hays travel always our go to travel agent.
January 19, 2026
Reply from Hays Travel - Cameron Toll
Absolute pleasure as usual thanks Paul
Sharon at Cameron Toll.
Sharon attended to our holiday booking, she was very patient and gave us exactly what we wanted. She is a lovely person and very attentive. We always go to Hays Travel at Cameron Toll, great staff.
January 20, 2026
Reply from Hays Travel - Cameron Toll
Thank you for leaving a 5* review. This will be passed over to Shannon who will be delighted to read this. Kind regards, Hays Travel Cameron Toll
Great service
Sammie was great very patient
She explained everything in great detail about flights the resort etc.
My husband had been in Cameron Toll Edinburgh and had the information but Sammie was quite happy to go through it all again with me on the phone.
I find it much easier than trying to book on line myself .
January 19, 2026
Reply from Hays Travel - Cameron Toll
Thank you for taking the time to leave a 5*. It was a pleasure getting you all booked up and we hope you have a fantastic trip. Hays Travel Cameron Toll
Fantastic service 💫used Hays last year…
Fantastic service 💫used Hays last year to book a holiday it ticked all the boxes ,so went back Shannon who we booked the previous holiday with listen to all what we were looking for sent links before hand for ideas and found the perfect destination for this years holiday!!really looking forward to it .
January 19, 2026
Reply from Hays Travel - Cameron Toll
This is so lovely to read, we will be sure to pass this over to Shannon. I am glad Shannon found exactly what you were looking for. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll
The aSatisfied customersssistant was very pleasant and…
The assistant was very pleasant and professional.
we knew what we wanted and the girl made the appropriate arrangements.
January 11, 2026
Reply from Hays Travel - Cameron Toll
many thanks for your kind review and it was our pleasure and hope you have a great holiday Kind regards Paul Morgan Store Manager
Rome in March
Jodi was so helpful and professional, her manager also heard our conversation and gave us ideas from his personal experience which was amazing and the end result perfect
January 17, 2026
Reply from Hays Travel - Cameron Toll
Ah thanks for taking the time to leave a review and It was out pleasure helping you get Rome all booked Kind regards Paul Morgan Store Manager
Always good to book with Hays travel as…
Always good to book with Hays travel as they are good at what they do have been booking for nearly 20 years Thomas Cook beforehand never had a problem friendly and knowledgeable staff won't go anywhere else
January 13, 2026
Reply from Hays Travel - Cameron Toll
Thank you for your review, it is a pleasure dealing with you in store. We hope you have the best holiday when it comes. Nadia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.