Hays Travel - Cameron Toll Reviews 

833
TrustScore 5 out of 5

4.9

Unit 9 Cameron Toll Shopping Centre, EH16 5PB Cameron Toll, GB


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Rated 5 out of 5 stars

The whole experience was fantastic and we enjoyed the cruise. It was our first experience of the fjords and scenery superb. We were lucky with the weather apart from one night of big swell. All th... See more

Company replied

Rated 5 out of 5 stars

Shannon was very efficient and knowledgeable, she took us through various hotels until we found one which suited our needs, pointing out some factors that helped us choose. she was extremely pleasant... See more

Company replied

Rated 5 out of 5 stars

Great service from Paul ( we have had good service form other team members too) who booked my flight to Australia. Took his time to find the best flights at a good price. Talked me through the bookin... See more

Company replied

Rated 5 out of 5 stars

first time in many years that I've used a travel agent to book a holiday - very impressed and much more relaxing than trying to manage all the flights and hotel by myself at home. As I would do, the... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 9 Cameron Toll Shopping Centre, EH16 5PB, Cameron Toll, United Kingdom

  • 01315169736

4.9

Excellent

TrustScore 5 out of 5

833 reviews

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4.9

All reviews

(833)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Just booked another vacation with Hays Travel Cameron Toll.
All taken taken care of by Joni.
Another asset to Hays Travel.
Thank you, lwe are looking forward to our next booking.

January 11, 2026
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for the lovely review. It is always lovely seeing you in store and having a wee chat. We hope you have a great holiday when it comes, we look forward too hearing all about it. Nadia

Rated 5 out of 5 stars

Always a fantastic service they have…

Always a fantastic service they have never let me down wouldn't go anywhere else

January 10, 2026
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Reply from Hays Travel - Cameron Toll

Thank you for the 5* review, I am glad we managed to get you all booked up. Have a fantastic holiday when it comes. Nadia

Rated 5 out of 5 stars

The agent Paul really listened to what…

The agent Paul really listened to what we were looking for as a single parent family. He sourced great quality locations and really searched for the best prices available with additional discounts. His knowledge of all the locations was amazing. Would never book a holiday online again.

January 10, 2026
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Reply from Hays Travel - Cameron Toll

Thank you for leaving such a lovely review, this is much appreciated. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Paul

Paul - what can I say?? Best at what he does!!

January 7, 2026
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Reply from Hays Travel - Cameron Toll

This is so lovely to read, thank you for your kind words. We hope you have a fantastic holiday. Hays Travel Cameron Toll

Rated 4 out of 5 stars

Great service from the rep and most…

Great service from the rep and most details covered. Ended up taking the insurance from Hays too. Joni was looking at all options and airports for us too.
Only negative was the Hays search software which was slow and reminded me of the old Teletex system where to had to wait for it to load.

December 21, 2025
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Reply from Hays Travel - Cameron Toll

Thank you for your feedback, we are confident Joni would have provided excellent service when you were in store. We hope you have an amazing holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Very good as always

January 6, 2026
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Reply from Hays Travel - Cameron Toll

Thank you for the 5* rating. We hope you have a fantastic holiday when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Excellent service,

No complaints about any aspects of the booking rep was very helpful and answered all my queries and explained every step of the holiday .

December 30, 2025
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Reply from Hays Travel - Cameron Toll

Thank you for booking with Sammie and your kind review Have a great 2026 Kind regards Paul Morgan Store Manager

Rated 5 out of 5 stars

Calm and efficient

The time and concern that all the flights would fit the required criteria was so much appreciated.

December 23, 2025
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Reply from Hays Travel - Cameron Toll

Thank you for the lovely 5* review. It is always lovely seeing you in store, I am glad we managed to get you all booked up. Hays Travel Cameron Toll

Rated 5 out of 5 stars

I had a wonderful experience with the…

I had a wonderful experience with the customer service recently. Paul had helped us book a family cruise for 11 of us. He was very patient with us as we did change our cabin type at the last minute.

December 22, 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a lovely review. It was a pleasure dealing with you and we hope you all have a fantastic holiday. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Fantastic and efficient

Fantastic and efficient. Joanne took a lot of time and trouble to make the booking and Paul was a great help too.
Boarding passes e mailed to me exactly when Joanne said they would be. 5 star efficiency. I will always use this branch and recommend to others.

December 20, 2025
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Reply from Hays Travel - Cameron Toll

Thank you so much for your kind review. It' our pleasure getting you booked on your next adventure. Have a great Christmas Kind regards Paul Morgan Store Manager

Rated 5 out of 5 stars

Very helpful

December 1, 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review :) We hope you have a fantastic holiday. Nadia

Rated 5 out of 5 stars

We went in and Paul (Cameron Toll)…

We went in and Paul (Cameron Toll) listen to what we wanted and then was able to give us choices that fitted around the holiday experience we wanted. He was also able to give a personal experience, as he had done the holiday we were booking.

November 10, 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a lovely 5* review. It was a pleasure dealing with you. We hope you both have a great trip. Hays Travel Cameron Toll

Rated 5 out of 5 stars

In store agent Sammie was very helpful…

In store agent Sammie was very helpful in booking a last minute trip to Goa, and even securing a substantial saving by checking different operators

November 17, 2025
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Reply from Hays Travel - Cameron Toll

Many thanks for your review it's very much appreciated

Rated 5 out of 5 stars

Great customer service

Sammi spent time with us to make sure she was clear on what we were looking for. Nothing was too much trouble. We're already looking forward to our holiday and it's not till next September!

November 15, 2025
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Reply from Hays Travel - Cameron Toll

Many thanks for taking the time to post a review of Sammie's service thank you Paul Morgan Store Manager

Rated 5 out of 5 stars

Shannon and Sammie - Excellent Customer Service

Shannon and Sammie gave me excellent customer service from the start of my enquiry when I walked in to the travel agent last Sunday to booking my holiday yesterday. They both went the extra mile and served me with full and caring attention and I would recommend both of them to book any holiday for any customer as they were very efficient, friendly and quick thinking . Shannon did a great job with making the reservation and getting me the best offer and value for money. As the advert had gone from the window the previous day it was tracked down and still available to my delight. This included all flights, transfers and hotel accommodation for the 10 night upcoming holiday in January 2026.

November 22, 2025
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Reply from Hays Travel - Cameron Toll

Such a kind review many thanks and very glad we managed to get you the best deal Kind regards Paul Morgan Store Manager

Rated 5 out of 5 stars

Staff was very helpful

Staff was very helpful

November 16, 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review. We hope you have a great trip. Hays Travel Cameron Toll

Rated 5 out of 5 stars

Helpful and friendly member of staff…

Helpful and friendly member of staff who guided us through booking a short holiday

November 15, 2025
Hays Travel - Cameron Toll logo

Reply from Hays Travel - Cameron Toll

Thank you for taking the time to leave a 5* review. We hope you have a fantastic trip when it comes. Hays Travel Cameron Toll

Rated 5 out of 5 stars

My friend and I found Nadia very…

My friend and I found Nadia very friendly and helpful. This is the first time we have used a travel agent and we were very impressed.

November 14, 2025
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Reply from Hays Travel - Cameron Toll

Thank you for leaving a 5* review. It was a pleasure dealing with you and I am glad we managed to get you all booked. We hope to see you again in future. Nadia

Rated 5 out of 5 stars

Fantastic service

This was a very easy and straightforward process. Shannon listened to what I wanted and ensure the holiday I wanted was what she booked. I never have any problem with Hays.

November 10, 2025
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Reply from Hays Travel - Cameron Toll

Thank you for your lovely 5* . this will be passed to Shannon who will be delighted to read this. Hays Travel Cameron Toll

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