The whole experience was fantastic and we enjoyed the cruise. It was our first experience of the fjords and scenery superb. We were lucky with the weather apart from one night of big swell. All th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The whole experience was fantastic and we enjoyed the cruise. It was our first experience of the fjords and scenery superb. We were lucky with the weather apart from one night of big swell. All th... See more
Company replied
Shannon was very efficient and knowledgeable, she took us through various hotels until we found one which suited our needs, pointing out some factors that helped us choose. she was extremely pleasant... See more
Company replied
Great service from Paul ( we have had good service form other team members too) who booked my flight to Australia. Took his time to find the best flights at a good price. Talked me through the bookin... See more
Company replied
first time in many years that I've used a travel agent to book a holiday - very impressed and much more relaxing than trying to manage all the flights and hotel by myself at home. As I would do, the... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 9 Cameron Toll Shopping Centre, EH16 5PB, Cameron Toll, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just booked another vacation with Hays Travel Cameron Toll.
All taken taken care of by Joni.
Another asset to Hays Travel.
Thank you, lwe are looking forward to our next booking.

Reply from Hays Travel - Cameron Toll
Always a fantastic service they have never let me down wouldn't go anywhere else

Reply from Hays Travel - Cameron Toll
The agent Paul really listened to what we were looking for as a single parent family. He sourced great quality locations and really searched for the best prices available with additional discounts. His knowledge of all the locations was amazing. Would never book a holiday online again.

Reply from Hays Travel - Cameron Toll

Reply from Hays Travel - Cameron Toll
Great service from the rep and most details covered. Ended up taking the insurance from Hays too. Joni was looking at all options and airports for us too.
Only negative was the Hays search software which was slow and reminded me of the old Teletex system where to had to wait for it to load.

Reply from Hays Travel - Cameron Toll
No complaints about any aspects of the booking rep was very helpful and answered all my queries and explained every step of the holiday .

Reply from Hays Travel - Cameron Toll
The time and concern that all the flights would fit the required criteria was so much appreciated.

Reply from Hays Travel - Cameron Toll
I had a wonderful experience with the customer service recently. Paul had helped us book a family cruise for 11 of us. He was very patient with us as we did change our cabin type at the last minute.

Reply from Hays Travel - Cameron Toll
Fantastic and efficient. Joanne took a lot of time and trouble to make the booking and Paul was a great help too.
Boarding passes e mailed to me exactly when Joanne said they would be. 5 star efficiency. I will always use this branch and recommend to others.

Reply from Hays Travel - Cameron Toll

Reply from Hays Travel - Cameron Toll
We went in and Paul (Cameron Toll) listen to what we wanted and then was able to give us choices that fitted around the holiday experience we wanted. He was also able to give a personal experience, as he had done the holiday we were booking.

Reply from Hays Travel - Cameron Toll
In store agent Sammie was very helpful in booking a last minute trip to Goa, and even securing a substantial saving by checking different operators

Reply from Hays Travel - Cameron Toll
Sammi spent time with us to make sure she was clear on what we were looking for. Nothing was too much trouble. We're already looking forward to our holiday and it's not till next September!

Reply from Hays Travel - Cameron Toll
Shannon and Sammie gave me excellent customer service from the start of my enquiry when I walked in to the travel agent last Sunday to booking my holiday yesterday. They both went the extra mile and served me with full and caring attention and I would recommend both of them to book any holiday for any customer as they were very efficient, friendly and quick thinking . Shannon did a great job with making the reservation and getting me the best offer and value for money. As the advert had gone from the window the previous day it was tracked down and still available to my delight. This included all flights, transfers and hotel accommodation for the 10 night upcoming holiday in January 2026.

Reply from Hays Travel - Cameron Toll
Helpful and friendly member of staff who guided us through booking a short holiday

Reply from Hays Travel - Cameron Toll
My friend and I found Nadia very friendly and helpful. This is the first time we have used a travel agent and we were very impressed.

Reply from Hays Travel - Cameron Toll
This was a very easy and straightforward process. Shannon listened to what I wanted and ensure the holiday I wanted was what she booked. I never have any problem with Hays.

Reply from Hays Travel - Cameron Toll
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.