The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento. She informed us that it was actually possible to fly out from Newcastle Airport, wh... See more
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Martin was extremely helpful and very knowledgeable- he had personal experience of the cruise we were looking to book. We were apprehensive about using a travel agent as we were worried it would be al... See more
Company replied
We have been booking at Hays for a long time now, nothing is ever a problem, Lucy was brilliant at sorting us oldies 😀 out for our summer holiday next yr thank you
Company replied
Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton. Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13-15 English Street, CA3 8JW, Carlisle, United Kingdom
- 01228264653
5.0
Excellent
2K reviews
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Reply from Hays Travel - Carlisle
a pilmer,
We appreciate your kind words. We are glad we could help.
Kind Regards
Hays Travel
Very happy couple
Absolutely the best Claire of Carlisle did everything for us even booked our car to stay at airport which we didn't know she could.We came out knowing everything was booked soooo happy.Linda Armstrong.
June 11, 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Claire
Dealing with people that no wot there…
Dealing with people that no wot there doing great service
June 4, 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Martin
Usual excellent service.
As usual the advice, help, knowledge and friendliness from staff made booking the holiday I wanted seemless, and I was able to book the holiday we wanted in no time. The coffee was an added bonus! Thanks again to Jess for sorting it, again!
June 10, 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business Peter, It's always a pleasure booking your trips
Jess =-)
Martin was very helpful,
June 9, 2026
Reply from Hays Travel - Carlisle
Thank you for booking again and your kind review.
Kind Regards
Martin
Staff helpful and supportive throughout…
Staff helpful and supportive throughout process
June 1, 2026
Reply from Hays Travel - Carlisle
Thanks for your review. It was a pleasure to book your holiday and I look forward to helping you in the future. Thanks again Rachel
Reply from Hays Travel - Carlisle
Thanks for your kind review, it was a pleasure to book your holiday. I look forward to helping you in the future. Thanks again Rachel
All the staff very knowledgeable and…
All the staff very knowledgeable and super friendly always fantastic!!
June 7, 2026
Reply from Hays Travel - Carlisle
Thanks for your kind review. It is always a pleasure to book your holidays. Thanks again Rachel
Very knowledgeable and helpful
Very knowledgeable and helpful, hassle free and happy with Bethan’s approach and eye for detail.
June 6, 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Bethan
Hays Tavel, Carlisle
We always book our holidays through Hays in Carlisle. They are always very knowledgeable about destinations, hotels and facilities. The current booking was no exception with friendy and helpful service as always.
Thanks.
May 30, 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words, Its always a pleasure booking your trips
Jess =-)
The staff in Carlisle are absolutely…
The staff in Carlisle are absolutely amazing so friendly and 10/10 for knowledge!!A big shout out to Jess who is so knowledgeable well done
June 5, 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business both, Its a pleasure booking your trips
Jess =-)
Exemplary Service
The Carlisle branch provide exemplary service. Friendly and efficient. Honest helpful advice . Our agent Claire went the extra mile to make sure all the details of our booking were covered. Thankyou
June 4, 2026
Reply from Hays Travel - Carlisle
Thanks for your kind review. It was a pleasure to help you with your holiday. Thanks again Claire
Excelent service so far from Claire
Excelent service so far from Claire, she is engaging and very polite.
I would recommend Clair if you are looking for holidays.
All documents received promptly as well.
June 4, 2026
Reply from Hays Travel - Carlisle
Thanks for your kind review. It was a pleasure to help you with your holiday. Thanks again Claire
The young girl on the desk was very…
The young girl on the desk was very helpful and pleasant. We were offered a lovely cup of coffee too. She helped us through the process of booking and booked us in the car park at Newcastle too.
June 4, 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words and repeat business, it was a pleasure to book your trip to Majorca!
Liv :)
Very friendly customer service advisor
Very friendly customer service advisor, who took her time to find the holiday which I wanted.
She made sure I had everything I needed for my journey to the hotel I requested and back to the airport.
She also sorted out my airport parking.
Her name is Rachel and works at the Carlisle branch.
I will definitely book all my holidays there from now on.
June 2, 2026
Reply from Hays Travel - Carlisle
Thanks so much for your kind review. It was a pleasure to meet you and book your holiday. I look forward to helping you again the future. Thanks again Rachel
Super service
Rachel was brilliant. Patient and helpful. Can’t wait for our cruise next year and feel happy that it’s all under control.
June 1, 2026
Reply from Hays Travel - Carlisle
Thanks so much for your kind review Rachael. It was a pleasure to book your cruise. I hope I can help you again in the future. Thanks again Rachel
A most delightful young lady
A most delightful young lady
Lucy is a very helpful knowledgeable lady who explains everything and tries very hard to assist you in anyway she can.
May 31, 2026
Reply from Hays Travel - Carlisle
Thanks for your kind review. It was a pleasure to help you with your holiday. Thanks again Lucy
Lady was very helpful.
May 23, 2026
Reply from Hays Travel - Carlisle
Thank you for your kind review Stephen!
Olivia :)
Staff
Staff. Lucy at the Carlisle branch was lovely and friendly even remembered me when I went in the next week. Service was brilliant.
May 23, 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Lucy
Very helpful
Liv was very helpful she found us exactly what we were looking for she answered all our questions a very pleasant experience
May 28, 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words Ann, it was a pleasure booking your trip to Kos!
Liv :)
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