Caroline did an amazing job. We are a group of 8 with different needs and requirements. Nothing was too much trouble for her and she researched alot to get us the right holiday.
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I’ve used Caroline for nearly 30 years to book all my holidays, and I wouldn’t use any one else, very helpful, does an amazing job 👍🏻
Caroline responded quickly to our holiday request. She gave us 4 different options for the hotel we chose. She gave us different flight times, prices , dates & durations. After we made our choice she... See more
Company replied
25th Wedding anniversary holiday. I contacted Caroline by email with our special holiday requirements and it was booked within minutes with a couple of emails to confirm fine details and a quick and e... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Caroline Metcalf, DH7, Burnhope, United Kingdom
- 01207 762006
4.9
Excellent
254 reviews
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Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Graeme!
Fabulous service as always to book our…
Fabulous service as always to book our family holiday. Thank you so much Caroline.
February 1, 2026
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback George!
A superb service
A superb service once again from Caroline. Very efficient, professional and caring to our needs.
February 4, 2026
Reply from Hays Travel - Caroline Metcalf
Aw thanks so much Tony, I really appreciate you taking the time to leave another lovely review. Thanks again Caroline
Caroline Metcalf go’s above and beyond…
Caroline Metcalf go’s above and beyond with her help and assistance to find us a holiday to fit in with all of our requirements , Caroline has helped us find the perfect holiday for about 10 years now.
February 4, 2026
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your wonderful feedback — it truly means the world to me! 💛
I’m absolutely delighted that I’ve been able to help you find the perfect holidays over the past 10 years. It’s always such a pleasure working with you and making sure every trip fits exactly what you’re looking for.
Your loyalty and trust mean everything, and I can’t wait to help you plan many more amazing holidays in the years ahead! ✈️🌴
Thank you again for your kind words — they’re so appreciated.
Caroline was amazing as she always is
Caroline was amazing as she always is. Nothing is too much bother for her. I don’t book anywhere else.
January 27, 2026
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Davy!
Caroline is amazing
Caroline is amazing. I have booked several
Holidays with her now and she goes above and beyond to find the best deal that suits. You will
Not find anyone better to get you the best deals around with follow up support
January 17, 2026
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Ben, I really appreciate it!
Excellent .very good servce will…
Excellent .very good servce will alwaysbook with caroline great
January 23, 2026
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Garry!
Florida family holiday
Caroline listened to what we wanted for a family holiday and what we expected from one. She recommended a few places and we picked our perfect destination. She looked into absolutely everything for us and went over and beyond to help.
January 15, 2026
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback!
It was an absolute pleasure helping you plan your Florida family holiday. It will be here before you know it! Thanks again Caroline
***** again!
***** again for the overall experience of booking our holiday. We will continue to book with Caroline for all our future trips 😎
January 11, 2026
Reply from Hays Travel - Caroline Metcalf
Thanks so much Est! Enjoy Rome x
Great service as always from Caroline
January 10, 2026
Reply from Hays Travel - Caroline Metcalf
Thanks for the lovely review Anne
Caroline is the best
Caroline is the best! I emailed for a price for Vienna. She provided the information so quickly and thoroughly providing alternatives. Within a couple of hours we were booked and all details provided. I literally would not go to anyone else for my holiday bookings.
December 9, 2025
Reply from Hays Travel - Caroline Metcalf
Thank you so much for the lovely feedback Denise. Caroline x
Holiday booked with Caroline
As always phoned Caroline with a possible holiday and we booked it there and then quickly and efficiently
November 14, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your feedback John :)
Summer 2027 Booking
We always use Caroline for our holiday bookings and would not use anyone else. Always so very helpful, professional with the added personal touch which is lovely. We only booked yesterday for 2027 and have already received our documents via email and unbelievably through the post too. Many thanks Caroline 😊
November 12, 2025
Reply from Hays Travel - Caroline Metcalf
Thank you so much for the lovely review Steve :)
As always Caroline provides an excellent service in booking my holiday
As always Caroline provides an excellent service, she keeps me informed and always looks for the perfect holiday to ensure I have a lovely time , I would recommend to family and friends to go to Hays for any travel needs x
October 21, 2025
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback
Best travel agent ever …
Even though Caroline’s a close personal friend of ours she still goes that extra mile for us , her attention to detail is impeccable and even when our requests are a bit sketchy she always seems to know exactly what we want even when we don’t, in this world of people wanting to save a few quid by doing things yourself as long as she’s in the travel industry we would never do or go anywhere else for our holidays as she always comes up trumps.
October 11, 2025
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Tommy
Founding the holiday of our dream
Caroline was excellent. She talked us though everything. She found our holiday that we dreamed off. Thank you
October 15, 2025
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your kind feedback Louise :)
Caroline is an amazing travel agent
Caroline is an amazing travel agent, always goes above beyond, than you so much for book another holiday for us 🤩
October 4, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks so much for the lovely review Vicky!
Caroline makes the process of booking so easy
I always book with Caroline but attempted via the website of a well known travel company as she was on holiday. I know why I book via Caroline. Professional and efficient and lovely with it - unlike the website
October 3, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks for the lovely review Ali!
Caroline is fabulous!
Caroline is always so helpful and makes our holidays totally seamless! We wouldn’t go anywhere else to book our holidays now :)
September 21, 2025
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely review Katie x
So helpful
So helpful, Caroline booked everything for us without any stress to ourselves, brilliant service
August 21, 2025
Reply from Hays Travel - Caroline Metcalf
Thank so much for your lovely review Kay, really appreciate it. Caroline x
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