Caroline did an amazing job. We are a group of 8 with different needs and requirements. Nothing was too much trouble for her and she researched alot to get us the right holiday.
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I’ve used Caroline for nearly 30 years to book all my holidays, and I wouldn’t use any one else, very helpful, does an amazing job 👍🏻
Caroline responded quickly to our holiday request. She gave us 4 different options for the hotel we chose. She gave us different flight times, prices , dates & durations. After we made our choice she... See more
Company replied
25th Wedding anniversary holiday. I contacted Caroline by email with our special holiday requirements and it was booked within minutes with a couple of emails to confirm fine details and a quick and e... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Caroline Metcalf, DH7, Burnhope, United Kingdom
- 01207 762006
4.9
Excellent
257 reviews
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Caroline is fabulous!
Caroline is always so helpful and makes our holidays totally seamless! We wouldn’t go anywhere else to book our holidays now :)
September 21, 2025
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely review Katie x
So helpful
So helpful, Caroline booked everything for us without any stress to ourselves, brilliant service
August 21, 2025
Reply from Hays Travel - Caroline Metcalf
Thank so much for your lovely review Kay, really appreciate it. Caroline x
Caroline found us the perfect holiday
Caroline was very attentive to finding me the right cruise for the destinations we want to visit. Caroline's knowledge is fantastic and I would recommend her to anyone looking to book their next holiday. Thank you again Caroline and we will be back to book with you again.
July 30, 2025
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Jules.
Excellent Service
Dealt with the same Personal Travel Consultant for the last 4 years and have always received excellent service, Can't praise her high enough. She always deals with our request in a professional pleasant manner and always finds a holiday to suit our requirements.
July 3, 2025
Reply from Hays Travel - Caroline Metcalf
Thank you so much for the lovely review, I really appreciate it. Caroline
Caroline
Caroline, asked our requirements, and came up with a holiday, exactly what we asked for.
June 25, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks for your review Lou :)
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback and booking Kathryn, I really appreciate it. Caroline
We always book our holidays through…
We always book our holidays through Caroline Metcalf I have always found the service excellent she always goes the extra mile.Nothing is too much trouble for her ,we have recommended her to all our family and friends who now book through Caroline.
June 28, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback and booking Brian, it was so lovely to hear from you again. Caroline
Brilliant service as always by…
Brilliant service as always by Caroline! She is always so helpful and understanding of our needs and wants.. wouldn’t book with anyone else.
June 16, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your lovely review Kerry
Reply from Hays Travel - Caroline Metcalf
Thanks for your booking Gordon and for taking the time to leave the lovely review. Caroline
Always a pleasure to deal with…
Always a pleasure to deal with Caroline! Friendly, yet professional and nothing is too much trouble to find the best deals.
May 30, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback Tracy
Caroline is very efficient
Caroline is very efficient. Always looks for the best deals possible . Provides good advice and plenty of options . She is always my go to Travel Agent for all of my Holidays .
May 13, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks so much for the lovely review Kel and thanks for another booking. Caroline x
Five star treatment
Always five star when we go with Caroline at hays travel
Alway provide all the information required and can answer any questions you may have
Thanks again
April 15, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback Ray and thanks for your booking, I really appreciate it. Caroline
Reply from Hays Travel - Caroline Metcalf
Thanks so much Steph
Very helpful and went out her way to…
Very helpful and went out her way to find the right hood at for me…would definitely recommend to anyone..much appreciated..
February 26, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks so much for the lovely feedback Neil and thanks for your booking! Caroline
Reply from Hays Travel - Caroline Metcalf
Thanks for the lovely feedback Kevin & Julie and thanks for another booking. Caroline
Seamless booking experience
Absolutely seamless booking experience with Caroline for our family holiday in March. As we're travelling with our 10 month old, Caroline has made sure we have everything organised, checked we have insurance etc and informed us about accessibility to hotel when we arrive so we're fully prepared. Caroline has taken care of all the tasks that you can sometimes forget to do (adding passport details, printing tickets) in advance, making it a much more enjoyable experience! Thank you Caroline!
February 15, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks for the lovely review Steph. Hope you have an amazing holiday. Caroline x
Great Service
Caroline was really helpful and patient through the process, nothing was too much trouble.
February 14, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks for the lovely feedback Kevin
Very helpful caring and patient..Great…
Very helpful caring and patient..Great attitude....we always book our Holiday with Ms C Metcalf..at Hays Travel...
January 30, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks so much Michelle
Caroline’s customer service is second…
Caroline’s customer service is second to none. She takes the stress out of holiday hunting and nothing is too much trouble.
January 30, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback, I really appreciate it. Caroline x
Summer holiday 2026
Caroline was great helping to organise our holiday for 2026. She was very helpful with any questions I had and all the information that was sent over was very clear to understand. All our flight and accommodation information were emailed over with in a few hours of paying our deposit. She made the whole "booking a holiday " experience very easy and stressless . We look forward to booking future holidays through her. Thank you very much .
Natalie and Phil x
January 8, 2025
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback Natalie and Phil. Caroline x
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