We have booked with Caroline for several years now, always very helpful, how's out of her way to find the best deals.. very professional.. simple the best..
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Caroline responded quickly to our holiday request. She gave us 4 different options for the hotel we chose. She gave us different flight times, prices , dates & durations. After we made our choice she... See more
Company replied
Carol was amazing, she made everything so quick and easy. Would absolutely recommend for anyone looking for an easy and reassuring way to book a holiday
We have booked through Caroline for many years because we know we can trust her advice, we will get the best deal available and she is our first “port of call” for any holidays. So comforting to kno... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Caroline Metcalf, DH7, Burnhope, United Kingdom
- 01207 762006
4.9
Excellent
252 reviews
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We have booked with Caroline for…
We have booked with Caroline for several years now, always very helpful, how's out of her way to find the best deals.. very professional.. simple the best..
August 7, 2026
Great experience
Carol was amazing, she made everything so quick and easy. Would absolutely recommend for anyone looking for an easy and reassuring way to book a holiday
July 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service from start to finish
Great service from start to finish. Helped find the perfect family holiday. Secure online payment. Received all information/confirmation, emailed, and paper copies arrived following day. Absolutely a breeze & we can't wait for a fab family holiday!
July 17, 2026
Reply from Hays Travel - Caroline Metcalf
Thanks so much Kathy-jo for your lovely feedback, I really appreciate it. Hope you have a fantastic holiday! Caroline x
My booking agent the best best…
My booking agent the best best information you will ever need
July 14, 2026
Reply from Hays Travel - Caroline Metcalf
Thanks so much Kenny for your lovely feedback, I really appreciate it! Caroline
Caroline responded quickly to our request
Caroline responded quickly to our holiday request. She gave us 4 different options for the hotel we chose. She gave us different flight times, prices , dates & durations. After we made our choice she quickly sent a link to pay and also arranged for our airport parking. Great service
July 14, 2026
Reply from Hays Travel - Caroline Metcalf
Thanks so much Geoff for your lovely feedback, I really appreciate it! Caroline
Caroline knows what we like ...
Caroline knows what we like so it makes booking a holiday so easy. Fabulous service as usual.
July 10, 2026
Reply from Hays Travel - Caroline Metcalf
Thank you for the lovely feedback Gary & Chris, I really appreciate it! Caroline
Caroline is always so helpful and goes…
Caroline is always so helpful and goes out of her way to gather as much infromation about your holiday as she can. I would not book through anyone else
July 2, 2026
Reply from Hays Travel - Caroline Metcalf
Thank you for the lovely feedback Marie, I really appreciate it! Caroline
Caroline is extremely efficient has…
Caroline is extremely efficient has excellent customer care and we feel lucky to have her handling our booking
July 8, 2026
Reply from Hays Travel - Caroline Metcalf
Thank you for the lovely feedback Pat, I really appreciate it! Caroline
Caroline is fantastic
Caroline is fantastic, professional and relatable at all times. Wonderful
June 30, 2026
Reply from Hays Travel - Caroline Metcalf
Thank you for the lovely feedback Tracey, I really appreciate it. Caroline
Caroline, why look further.
We have booked through Caroline for many years because we know we can trust her advice, we will get the best deal available and she is our first “port of call” for any holidays.
So comforting to know she is there for friendly chats and thoughtful suggestions.
June 26, 2026
Reply from Hays Travel - Caroline Metcalf
Thank you for the lovely feedback Bob, I really appreciate it! Caroline
Very good service always very obliging too sort holiday. And very nice lady always dies my seats and also airport parking when needed. Always sends out the paper work to me in post.
Very good service always very obliging too help with booking. And this lady always sorts out my airport parking too when need be.
June 2, 2026
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback Sheena, I really appreciate it. Thanks for your booking :)
Booked with Caroline and fast smooth…
Booked with Caroline and fast smooth booking as always. Wouldn’t book with anyone else.
May 25, 2026
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback Jo and thanks for your booking :)
Caroline was really helpful and…
Caroline was really helpful and professional as always, the holiday was booked straight away,
May 20, 2026
Reply from Hays Travel - Caroline Metcalf
Thanks so much Caren, really appreciate you taking the time to write the review. Thanks so much for your booking. Caroline x
Another booking with Caroline.Again she…
Another booking with Caroline.Again she went above and beyond to find us the perfect cruise for 9 of us next year.Advised on types of cabins and position on the ship.We also have a passenger with us with onboard needs and Caroline sorted everything out we needed to know.Excellent travel agent.Thanks again Caroline 😊
May 7, 2026
Reply from Hays Travel - Caroline Metcalf
Aw thanks so much Julie, I really appreciate you taking the time to write the review and thanks for all your bookings x
25th Wedding anniversary holiday
25th Wedding anniversary holiday. I contacted Caroline by email with our special holiday requirements and it was booked within minutes with a couple of emails to confirm fine details and a quick and easy payment link. Ive almost lost count if how many holidays Ive booked with Caroline this year. However as a regular customer she knows exactly what I want and has all my details stored in her systems so it is an effortless process. I'd recommend booking with her in a heartbeat 💓 x
May 13, 2026
Reply from Hays Travel - Caroline Metcalf
And thanks so much for another lovely review Bridget! I really appreciate you taking the time to do this after you make each booking. Caroline x
As ever Caroline helped us in getting a…
As ever Caroline helped us in getting a great deal on our forthcoming holiday.We have booked many holidays with Caroline and she offers a great service by printing all our relevant documentation what we need for our trip.Thanks again.x
May 6, 2026
Reply from Hays Travel - Caroline Metcalf
Thanks so much Norah for the lovely review, I really appreciate it. Thanks Caroline
Reply from Hays Travel - Caroline Metcalf
Thanks so much Rachel. Hope you have a fantastic time!
Caroline was very helpful and…
Caroline was very helpful and knowledgeable. Felt very confident booking with her.
March 10, 2026
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback Sharon, I really appreciate it. Caroline
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Graeme!
Fabulous service as always to book our…
Fabulous service as always to book our family holiday. Thank you so much Caroline.
February 1, 2026
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback George!
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