Caroline did an amazing job. We are a group of 8 with different needs and requirements. Nothing was too much trouble for her and she researched alot to get us the right holiday.
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I’ve used Caroline for nearly 30 years to book all my holidays, and I wouldn’t use any one else, very helpful, does an amazing job 👍🏻
Caroline responded quickly to our holiday request. She gave us 4 different options for the hotel we chose. She gave us different flight times, prices , dates & durations. After we made our choice she... See more
Company replied
25th Wedding anniversary holiday. I contacted Caroline by email with our special holiday requirements and it was booked within minutes with a couple of emails to confirm fine details and a quick and e... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Caroline Metcalf, DH7, Burnhope, United Kingdom
- 01207 762006
4.9
Excellent
257 reviews
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Reply from Hays Travel - Caroline Metcalf
Aw thanks so much Bob, really appreciate it. Caroline
Pleasant helpful and efficient a very…
Pleasant helpful and efficient a very smooth booking experience
Thank you
March 16, 2024
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your positive feedback Angela and for your booking. Caroline
Reply from Hays Travel - Caroline Metcalf
Thanks so much for your positive feedback Jonathan and for your booking. Caroline
Excellent service as always
Excellent service as always. We book all our holidays with caroline. So efficient!
February 22, 2024
Reply from Hays Travel - Caroline Metcalf
Thanks so much Marie and thanks for another booking, you have plenty to look forward to this year. Caroline x
Caroline at hays travel always listens…
Caroline at hays travel always listens to our requirements and always suggests extra tips we may require
She is always pleasant and professional we would not go anywhere else to book nothing is a bother to her
January 30, 2024
Reply from Hays Travel - Caroline Metcalf
Thank you so much Marjorie. Caroline x
Caroline is professional and extremely…
Caroline is professional and extremely efficient. She always comes up with a solution and is tuned in to the customer’s requirements. The family travel arrangements are always safe in her hands.
February 2, 2024
Reply from Hays Travel - Caroline Metcalf
Thank you so much for your lovely review Janice I really appreciate it and thanks for your booking. Caroline
Exceptional Service
Caroline Metcalf is so helpful nothing is too much trouble mend she works hard to ensure you get the best holiday. This is the 4th time I have booked with her and each time she exceeds expectations thank you Caroline. I will be in touch to book our honeymoon soon
January 18, 2024
Reply from Hays Travel - Caroline Metcalf
Thanks so much for the lovely review Yvette and thanks for another booking. Caroline
First class
First class service as always from Caroline!
Professional, efficient and friendly with great advice.
Wouldn’t go anywhere else!
January 16, 2024
Reply from Hays Travel - Caroline Metcalf
Thanks so much Tracy, I really appreciate it. Caroline x
Caroline is the best
Caroline is the best! Nothing is a problem for her. She has some great travel advice whatever our requests are!
January 7, 2024
Reply from Hays Travel - Caroline Metcalf
Thank you so much for lovely review Craig, I really appreciate it. Caroline
Caroline was fantastic
Caroline was fantastic. We have a teenage son with autism and learning disabilities, we explained our situation that he would have to room with us and sit with us on the flight. Caroline arranged fast track security and priority boarding as well as a great deal on pre booked seats. This will remove a lot of stress for us at the airport.
January 3, 2024
Reply from Hays Travel - Caroline Metcalf
Thanks so much for the lovely review Vicky. Caroline x
First class service
Lovely professional and very knowledgeable lady. Caroline was most helpful with my request and went above and beyond to assist me. I would highly recommend Caroline as an agent, reassuring me from the very moment of contact. Very polite and professional approach. Many thanks Caroline x
November 3, 2023
Reply from Hays Travel - Caroline Metcalf
Thanks so much Lisa. Hope you have an amazing holiday. Caroline
I’m very happy with the service I…
I’m very happy with the service I receive from Caroline at Hays Travel. She always goes above and beyond to find me a great deal for our holiday. She responds very quickly to emails/calls and delivers exactly what she promises.
I regularly recommend her services to my family/friends and colleagues.
October 30, 2023
Reply from Hays Travel - Caroline Metcalf
Thank you so much for the lovely feedback Alison, I really appreciate it and thanks so much for recommending me. Caroline x
Very good communication,fast and very…
Very good communication,fast and very professional.Highly recommended!!!
October 6, 2023
Reply from Hays Travel - Caroline Metcalf
Thanks so much Svetlin
Once again Caroline metcalf was amazing
September 23, 2023
Reply from Hays Travel - Caroline Metcalf
Aw thanks so much Sheila! Hope you are having a lovely holiday x
Amazing service
Amazing service. I contacted Caroline one evening not expecting to get a response until the following day but she acknowledged my email immediately. The following morning she sent me a quote for the holiday I was wanting to book. She responded to my subsequent emails instantly and I went ahead and booked the holiday. Booking process was very easy with a link sent to me to make payment. Excellent friendly customer service, I would highly recommend Caroline.
September 30, 2023
Reply from Hays Travel - Caroline Metcalf
Thank you so much for the lovely review Louise, I really appreciate it and thanks for your booking. Caroline
Perfect booking agent
Wasn't the easiest booking as was a large group and we wanted a lot but Caroline couldn't of been more helpful and replied to everyone of my thousand messages. Found and booked hopefully the perfect holiday!
September 30, 2023
Reply from Hays Travel - Caroline Metcalf
Thank you so much for lovely review Laura, I really appreciate it. Caroline x
Used Caroline from Hays quite a few…
Used Caroline from Hays quite a few times to book our holidays, brilliant service nothing is a problem & always very well looked after! 😎👍
September 23, 2023
Reply from Hays Travel - Caroline Metcalf
Thanks Bobby, I really appreciate it.
Caroline
Caroline Metcalf -exceptional level of service
Caroline Metcalfe is fantastic! We wouldn’t book anywhere else. She’s attentive, informative and so knowledgeable. A real asset to Hays, wouldn’t hesitate to recommend
September 20, 2023
Reply from Hays Travel - Caroline Metcalf
Thank you so much for the lovely review Sarah, I really appreciate it. Thanks for another booking! Caroline x
Always makes booking a holiday so easy!
Always makes booking a holiday so easy!
Can't wait for Lake Garda next year.
Thanks Caroline 🇮🇹🇮🇹🇮🇹💼💼💼
August 29, 2023
Reply from Hays Travel - Caroline Metcalf
Aw thanks for the lovely feedback Lou and thanks for your booking x
The best around…
Caroline is always helpful and gives the best service possible. We wouldn’t book with anyone else !
August 22, 2023
Reply from Hays Travel - Caroline Metcalf
Thank you so much for the lovely review Katy. I really appreciate it and thanks so much for another booking. Caroline x
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