Michael is a great travel agent, always so helpful and friendly. Used him numerous times and will carry on doing so.
Location
Switch locationPersonal Travel Consultant CarolMichael Carroll, SR4 Sunderland, GB
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Have booked with michael previously,very professional,finds just what your looking for,he's prompt with bookings and sending info thru,I found 2 holidays,he came back with prices.Within half an hour... See more
Could not thank Michael enough for promptly and efficiently sorting our holiday, was booked within minutes of asking and all required information sent, didnt have to worry about a thing. He was able... See more
Company replied
Michael advertised a cruise for 2024 and we booked that through him Carnt wait. Then I gave him less than 4 weeks notice for a holiday to Egypt for my daughters 30th and a family of 7 : the booking pr... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant CarolMichael Carroll, SR4, Sunderland, United Kingdom
- 1914324722
4.9
Excellent
181 reviews
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Michael always replies to email strait…
Michael always replies to email strait away. great service, he always looks for the best deals.
Thanks to Michael booking a holiday is easy..
February 3, 2026
Michael was really helpful and…
Michael was really helpful and knowledgeable in booking my cruise. Would definitely use him again
February 5, 2026
Michael has the patience of a saint
Michael was very patient with us. Looked into all options for us and lots of messages and calls we have booked the perfect holiday. Thank you so much
January 28, 2026
Prompt easy booking
Michael was prompt with my booking and broke it all down for me to understand. He was very attentive and friendly with good up to date knowledge.
January 15, 2026
Super friendly and informative 👌
Super friendly Michael was patient and informative of my choosen holiday. He sent me loads of hotel pics and videos and some great info on the local area. We can't wait to go.
January 1, 2026
Micheal was very helpful and managed to…
Micheal was very helpful and managed to get my holiday booked for me within a couple hours from my first message. I really appreciate all his help on finding me the perfect hotel for our trip and within our budget . Thanks again Michael x
December 30, 2025
Great service
Michael was friendly and informative. Gave me all relevant information at a price I was happy with. As he had recently returned from the hotel I was booking he gave me really useful tips.
November 2, 2025
Michael explored several options for me…
Michael explored several options for me until I was completely satisfied with my final choice if cruise. Nothing was too much trouble and I was extremely pleased with the service he provided.
October 18, 2025
Amazing met with Michael
Amazing met with Michael, and was so happy with service fast and easy and good price ❤️
October 14, 2025
Winter 2026
Have booked with michael previously,very professional,finds just what your looking for,he's prompt with bookings and sending info thru,I found 2 holidays,he came back with prices.Within half an hour holiday was booked
I will be booking my next holiday with him
September 24, 2025
Michael is great
Michael is great, got everything booked efficiently and explained everything in detail, goes the extra mile
September 23, 2025
We always go back to Michael to book…
We always go back to Michael to book our holidays he always goes the extra mile and is always accommodating
September 20, 2025
Absolutely spot on service
Absolutely spot on service, gave Michael all of our details and what we wanted and he sorted it efficiently and professionally and found it cheaper for me too.
September 10, 2025
Great professional service
I always book with Hays Travel through Michael Carroll. He has the expertise and knowledge to help me book the right holiday for me. Always professional, honest and friendly. 100% recommend Hays and Michael. 😊
September 12, 2025
Excellent travel agent
Michael is very patient and knowledgable. Helped up book a
Holiday for the second time now. Wouldn’t go anywhere else
September 1, 2025
Very prompt response from Michael as…
Very prompt response from Michael as always even though he was 'off duty' got us sorted and booked up
August 27, 2025
Swift and very personable adviser
Michael was recommended by our daughter who has just returned from a fabulous holiday booked via him. She was so impressed and suggested we booked via him too. Very glad we did, very personable and sorted or holiday swiftly.
August 3, 2025
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