Excellent prompt call back from Michael in response to my message. The entire trip was confirmed, booked and paid for in a few minutes. Michael could not have been more helpful or efficient.
Location
Switch locationPersonal Travel Consultant CarolMichael Carroll, SR4 Sunderland, GB
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Have booked with michael previously,very professional,finds just what your looking for,he's prompt with bookings and sending info thru,I found 2 holidays,he came back with prices.Within half an hour... See more
Could not thank Michael enough for promptly and efficiently sorting our holiday, was booked within minutes of asking and all required information sent, didnt have to worry about a thing. He was able... See more
Company replied
Michael advertised a cruise for 2024 and we booked that through him Carnt wait. Then I gave him less than 4 weeks notice for a holiday to Egypt for my daughters 30th and a family of 7 : the booking pr... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant CarolMichael Carroll, SR4, Sunderland, United Kingdom
- 1914324722
4.9
Excellent
184 reviews
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Very prompt response from Michael as…
Very prompt response from Michael as always even though he was 'off duty' got us sorted and booked up
August 27, 2025
Swift and very personable adviser
Michael was recommended by our daughter who has just returned from a fabulous holiday booked via him. She was so impressed and suggested we booked via him too. Very glad we did, very personable and sorted or holiday swiftly.
August 3, 2025
Brilliant very patient always does is…
Brilliant very patient always does is best to accommodate us .very much appreciated x
August 2, 2025
Michael makes everything very so smooth…
Michael makes everything very so smooth and easy. We have booked several holidays through Michael and he’s been great every time
July 24, 2025
Fantastic booking experience
Right from the phone call from Michael I felt very relaxed and at ease about booking my cruise... Michael was very professional and knowledgeable about everything I needed to know about booking the cruise...
So now we are all booked and waiting to enjoy our Caribbean Cruise.. Many Thanks..
July 2, 2025
I’ve just booked a dream holiday with Michael Carroll.
I’ve just booked a dream holiday with Michael Carroll. Michael was very responsive to the questions I had before booking, then made the booking process so easy.
We’re now looking forward to this amazing holiday, thanks to Michael.
July 6, 2025
Michael helped us throughout our…
Michael helped us throughout our booking process, he provided all of our options and even provided some recommendations of some hotels we hadn’t considered yet, a big thank you for your help booking our 2 holidays Michael and I’m sure there will be more to come!
July 2, 2025
Cruise booking
Michael the agent was lovely & made it an easy decision to go ahead with our booking.
June 28, 2025
Very friendly and professional couldn't…
Very friendly and professional couldn't ask for a better service
June 26, 2025
Very hood service
Very good service. Michael was helpful, friendly and efficient. Will book my next holiday with Michael again.
June 15, 2025
Helpful and patient
Helpful and patient. Helped check fine print so we could choose a room that suits us best
May 9, 2025
Excellent service from start to finish!!
June 2, 2025
Makes Disney even more magical!
Thank you Michael again for making booking a holiday a lovely simple experience, always honest and friendly thank you so much!!!
May 28, 2025
Helpful and reliable
I've booked with Michael a few times now and always receive friendly, professional help and great customer service. He has recently built a package for us as what we wanted wasn't available - he smoothed out mistakes tui made and went beyond what I expected with arranging airport special assistance for a passenger. I always recommend Michael to friends and family.
May 29, 2025
Excellent service
May 28, 2025
1st time booking a cruise.
Excellent help and advice from Michael Carroll whilst booking my 1st cruise. Very friendly service and gave me some tips on where to go and dine at some of the ports the ship will sail into. Will definitely book again via Michael.
May 8, 2025
Michael was very friendly
Michael was very friendly, pleasant & extremely knowledgeable. He gave me all of the information that I needed about the cruise that I was wanting to book. Booking was quick & made very easy by Michael. We wouldn’t hesitate to book further holidays with his help!
May 1, 2025
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