Michael was just so fast at replying doing the number crunching to get us the best deal for our dream holiday he was so personable and really kind and friendly!
Location
Switch locationPersonal Travel Consultant CarolMichael Carroll, SR4 Sunderland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was Micheal that I was dealing with excellent service can't do enough for you. Highly recommended will always be booking through Micheal and Carol service is second to none
Excellent service as always. Helpful and knowledgeable, easy to book and always provides exactly what we are looking for.
Have booked with michael previously,very professional,finds just what your looking for,he's prompt with bookings and sending info thru,I found 2 holidays,he came back with prices.Within half an hour... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant CarolMichael Carroll, SR4, Sunderland, United Kingdom
- 1914324722
4.9
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Legendary service!!
Michael was just so fast at replying doing the number crunching to get us the best deal for our dream holiday he was so personable and really kind and friendly!
July 2, 2026
Excellent service as always
Excellent service as always. Helpful and knowledgeable, easy to book and always provides exactly what we are looking for.
July 9, 2026
Was Micheal that I was dealing with…
Was Micheal that I was dealing with excellent service can't do enough for you. Highly recommended will always be booking through Micheal and Carol service is second to none
July 1, 2026
Fantastic service as always
Michael is always super efficient and quick and booked my trip immediately. Got me the flight and holiday I wanted.
June 26, 2026
Very Helpful, Polite and Great Prices...
Michael was absolutely fantastic over the phone. He was friendly and helpful and even beat the price of our package holiday from another provider. Would highly recommend.
May 30, 2026
Excellent service as always
Excellent service as always, quick to find good deals and exactly what we wanted. Booked a couple of times now along with other family members and always had a great time away.
April 26, 2026
Very helpful,got me exactly what I…
Very helpful,got me exactly what I needed.quick efficient service.
April 22, 2026
I spoke to a man called michael
I spoke to a man called Michael who was very helpful suggesting hotels and dates without being pushy. Would definitely contact him again
April 3, 2026
Top notch service with a fair price…
Top notch service with a fair price leaving me feeling I’ve booked with confidence having been disappointed with other travel agents in recent past. Thank you
April 2, 2026
Great help to book my next holiday
Great help to book my next holiday. Super help, advice and well explained options
March 29, 2026
Nile Cruise
Michael was very professional and knowledgeable, very helpful at all times. Excellent service and I will definitely book with confidence in future.
March 28, 2026
Try this travel agent, he's lovely
I've been using Michael for a while now, he's so helpful and always gets the perfect trip for us.
Friendly and approachable and a canny sense if humour, carry on the good work.
Give him a try.
March 14, 2026
Excellent service
Replied to messages even when on holiday! Helpful information provided. Found out extra information to when requested which was very reassuring.
March 4, 2026
Amazing
I booked my first ever holiday last year with Micheal, he made it so easy and explained everything to me. He made booking my holiday so relaxed so much so I have just booked my 3rd.
Amazing customer service.
February 26, 2026
Michael always replies to email strait…
Michael always replies to email strait away. great service, he always looks for the best deals.
Thanks to Michael booking a holiday is easy..
February 3, 2026
Michael was really helpful and…
Michael was really helpful and knowledgeable in booking my cruise. Would definitely use him again
February 5, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.