Excellent prompt call back from Michael in response to my message. The entire trip was confirmed, booked and paid for in a few minutes. Michael could not have been more helpful or efficient.
Location
Switch locationPersonal Travel Consultant CarolMichael Carroll, SR4 Sunderland, GB
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Have booked with michael previously,very professional,finds just what your looking for,he's prompt with bookings and sending info thru,I found 2 holidays,he came back with prices.Within half an hour... See more
Could not thank Michael enough for promptly and efficiently sorting our holiday, was booked within minutes of asking and all required information sent, didnt have to worry about a thing. He was able... See more
Company replied
Michael advertised a cruise for 2024 and we booked that through him Carnt wait. Then I gave him less than 4 weeks notice for a holiday to Egypt for my daughters 30th and a family of 7 : the booking pr... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant CarolMichael Carroll, SR4, Sunderland, United Kingdom
- 1914324722
4.9
Excellent
184 reviews
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How easy it was to contact Michael he…
How easy it was to contact Michael he sent us some information and we picked a holiday and paid for it all in 3 days simple and nice and easy
February 6, 2024
Reply from Hays Travel - Carol/Michael Carroll
Hi Steven, thanks for booking with me again. I really appreciate you getting in touch. I hope you have a lovely time :)
Excellent service
Always helpful, very knowledgeable and will work around customers. Excellent service, highly recommend thanks
January 30, 2024
Reply from Hays Travel - Carol/Michael Carroll
Hi Anne, thank you for booking not 1, not 2, but 3 holidays with me at the end of last month. And as always, your continued support is much appreciated :)
Great customer service
Michael is so helpful & always finds a great holiday with the best price. He has a great knowledge of so many countries & is quick with finding your dream holiday.
January 15, 2024
Reply from Hays Travel - Carol/Michael Carroll
Hi Karen, thank you for booking with me again. It was my pleasure helping you get what you wanted for Florida :)
Reply from Hays Travel - Carol/Michael Carroll
Cheers marra :). Thanks for the feedback. Always a pleasure.
Friendly and found me a very good deal…
Friendly and found me a very good deal value for money. Booked many of holidays with micheal would not use anybody else.
January 8, 2024
Reply from Hays Travel - Carol/Michael Carroll
Hi Julie. Thank you for the review. As always its a pleasure working with you :)
Reply from Hays Travel - Carol/Michael Carroll
Hi Simon, thanks for your review and choosing to book with me.
Very helpful
Very helpful, very quick response, good advice on areas looked at and clear information. Very friendly.
January 4, 2024
Reply from Hays Travel - Carol/Michael Carroll
Hi Jo, thanks for yet another booking. I hope you have have a great time at the villa with the family :)
Great service quick and efficient
Great service quick and efficient. Very friendly & informative.
December 22, 2023
Reply from Hays Travel - Carol/Michael Carroll
Hi Christine, thanks for the review. It was my pleasure working with you to get Mexico booked :)
well done.
we always speak to Carol Macaskill and Amanda Randel, we have used them for all out recent holidays,nothing is to trouble for them. well done and thanks. Phillip and Margaret.
November 16, 2023
Reply from Hays Travel - Carol/Michael Carroll
Thanks for booking your holiday again. It would be my please to work with you in the future and help you find that perfect getaway. Many thanks - Michael :)
The experience I had booking my holiday…
The experience I had booking my holiday was fantastic, kept me informed all the way. 5 star service. Even now I can ask about the holiday and he give me all the information I want to know.
November 18, 2023
Reply from Hays Travel - Carol/Michael Carroll
Hi Angela, thank you so much for trusting me to book your Great Australian Tour. It was an absolute please. I am very jealous, I love that country and I'm sure you will too.
Another amazing holiday booked with…
Another amazing holiday booked with Michael. He makes it all stress free and helps us book exactly what we want. Look forward to booking many more with him.
November 18, 2023
Reply from Hays Travel - Carol/Michael Carroll
Hi Susan, thank you so much for booking with me again. As always, it is a pleasure working with you to get what you want :)
Great service with Michael
Great service with Michael, very fast response on a Sunday too!
Very friendly and helpful and I have piece of mind that he is there to help with anything I need before the holiday.
November 6, 2023
Reply from Hays Travel - Carol/Michael Carroll
Hi Nikki, thanks for booking with me. I really appreciate the business. Like you say, I'm here for any questions or to help with anything else you need for you holiday :)
Personal shopper for holidays …
Michael advertised a cruise for 2024 and we booked that through him Carnt wait. Then I gave him less than 4 weeks notice for a holiday to Egypt for my daughters 30th and a family of 7 : the booking process and tickets etc all sorted and no issues great one to one service …. Like having a personal shopper for my holidays now. Fabulous x
October 29, 2023
Unprompted review
Reply from Hays Travel - Carol/Michael Carroll
Hi Leesa, the pleasure was all mine. I'm glad you had a fab holiday in Egypt and that you're looking forward to your long awaited cruise. And like you say, I'm your personal shopper when it comes to holidays :). I look forward to you booking many more in the future :)
Excellent Service
Michael made this booking extremely easy and hassle free. He gave me great and honest advice and found me a great deal, nothing was a problem or inconvenience for him. I will definitely use Michael again for my next holiday, thank you so much!
October 18, 2023
Reply from Hays Travel - Carol/Michael Carroll
Hi Sophie, thanks for booking with me. It was my pleasure and I really hope you have a fantastic time :)
Helpful and friendly as ever
Helpful and friendly as ever! This is the second time I have booked through Michael and Carol as our first experience booking through them was so good. Endlessly patient with all my questions and really friendly to chat too as well. Really quick and simple to get the holiday booked and also lots of help post booking to get it to show on the Jet2 app. Would highly recommend using Micheal and Carol.
October 7, 2023
Reply from Hays Travel - Carol/Michael Carroll
Hi Emma, it was a pleasure working with you again. You know where we are if you need anything else. Thanks for the fab review :)
Fantastic service
September 24, 2023
Reply from Hays Travel - Carol/Michael Carroll
Thanks for the feedback :)
Always a pleasure to book with Michael
Always a pleasure to book with Michael, highly recommend
September 10, 2023
Reply from Hays Travel - Carol/Michael Carroll
Thanks again, Claire.
Reply from Hays Travel - Carol/Michael Carroll
Hi Keith, thanks for yet another booking. Always great to receive positive feedback. I look forward to working with you again.
Reply from Hays Travel - Carol/Michael Carroll
Hi Courtney, thanks for booking with me. As always the positive feedback is much appreciated.
First Class Service
I’ve alway booked holidays online then booked extras myself. We decided to give Michael and Carol a chance to see what they could offer for a safari holiday, we received an immediate response from Michael providing all the information we wanted. He even replied to additional questions out of hours and when he was away with his family. Total price was cheaper than what we found online and the service was as second to none. Will definitely be using again and can’t recommend highly enough. Thank you for a first class service
August 21, 2023
Reply from Hays Travel - Carol/Michael Carroll
Hi Paul, thanks for the feedback. I'm sure you and Allison with absolutely love South Africa. I'm so jealous.
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