Shannon was very helpful & explained every detail of our cruise. She compared different dates for us, nothing was any trouble. We have booked with Hays twice before. It's always a great experience wit... See more
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I had an incredible experience dealing with Megan! She took all the stress out of planning our trip to USA. Every detail—from our flight connections to hotel and car hire—was handled seamlessly.I won'... See more
Company replied
Excellent service from staff. Very helpful in their recommendations. No matter how many times I asked for them to check various hotels it was no bother.
Company replied
Very simple straight forward and easy . We walked into Hayes and were greeted by Zayna told her what we wanted she was very friendly helpful and professional clicked a few buttons asked a few question... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 High Street, BT38 7AF, Carrickfergus, United Kingdom
- 02893180021
4.9
Excellent
865 reviews
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Fantastic experience
Yet again fantastic experience in Hays Carrickfergus. Kelsey was once again brilliant and took a long time and a lot of patience to get our trip sorted.
Would highly recommend.
July 25, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely review on the service you receive from Kelsey - Zayna :)
Great service, zero hassle
Great service, took what we were looking for and within minutes the job was done. Happy mother and daughter!
July 24, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely review on the service you received from Megan! - Zayna :)
Shannon
Your representative Shannon in Carrickfergus is very knowledgeable and efficient.
A pleasure to book a holiday with.
July 23, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on my service. It was my pleasure - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for kind feedback on staff in-store - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feeback!! I will pass this on to Shannon :)-Megan
Helpful & friendly advise
July 12, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely review :) - Zayna
Booking a holiday with hays travel Carrickfergus
I found the staff very helpful friendly from start to finish of booking my holiday to Turkey, nothing was too much trouble, flight seats booked and extra suitcase sorted.i will definitely be back to use again, thanks girls . Regards David & Rita.
July 5, 2026
Reply from Hays Travel - Carrickfergus
Thank you so much for your lovely review on the feedback you received from us - Zayna :)
Shannon was brilliant she took time and…
Shannon was brilliant she took time and got me the holiday that suited my needs. She went on google maps to get exact location of hotels. She was also very knowledgeable and answered all my questions. Thank you.
July 11, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovey review on the service you received from Shannon - Zayna :)
Shanon was amazing explained everything…
Shanon was amazing explained everything answered all our questions and was very professional.
July 11, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely review on the service you received from Shannon. We will pass this on to her :) - Zayna
Shannon went above and beyond
Shannon was extremely helpful, listened to my requirements and came up with the right holiday for us.
Shannon went out of her way and I’m sure she had to work over her finishing time to help me get the holiday I wanted before it was sold out.
July 8, 2026
Reply from Hays Travel - Carrickfergus
Thank you very much for your lovely review on the service you received from Shannon, we will pass this on to her - Zayna :)
City break with a smile
My friend and I popped into Hays to enquire about a city break. Megan was lovely to speak with, no hard sell, and was knowledgeable about the city we were interested in. I could have booked direct myself online but it was lovely to have the "personal touch".
July 7, 2026
Reply from Hays Travel - Carrickfergus
Thank you so much for your lovely feedback on the service you received in store from Megan, we will pass this on to her - Zayna :)
Great customer service with Kelsey she…
Great customer service with Kelsey she is so friendly,knowledgeable and goes out of her way to help..... she is an asset to Hayes in Carrickfergus.
July 5, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on Kelsey. I will ensure this is passed onto her - Shannon
Kim was fantastic from start to final…
Kim was fantastic from start to final booking went above for me 100 per cent
July 3, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely review on the service you received from Kim! I will pass this on to her - Zayna :)
Megan was very helpful answered all our…
Megan was very helpful answered all our questions,before we booked our first cruise 😊
July 1, 2026
Reply from Hays Travel - Carrickfergus
Thank you for kind feedback on Megan's service - Shannon
Amazing helpful staff - Kim
The women who helped us was called Kim and was fantastic I had no idea what I was doing and she helped me sort everything from flights/ hotel , luggage and even commutes was so friendly and polite can’t recommend enuf and will definitely be booking holidays here from now on
June 30, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on Kim's service - Shannon
Kelsey brilliant as usual
June 23, 2026
Reply from Hays Travel - Carrickfergus
thank you for your kind feedback on Kelsey's service - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on staff in-store - Shannon
I always book my holidays through hayes…
I always book my holidays through hayes travel Carrickfergus very friendly and great correspondence
June 30, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback - Shannon
Kane 26
We made our booking with Kelsey in hays Travel carrickfergus who goes the extra mile nothing is too much trouble. The other staff Shannon megan Serena and Martina all of whom are excellent and professional
June 28, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on all the staff in-store - Shannon
Shannon made my visit relaxing
Shannon made my visit relaxing . Even when it was taking along time for the person on the phone to get back to her regarding the booking. Shannon talk to me regarding my holiday places to see . She was very helpful and pleasant professional right to the end of my visit.
May 30, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on my service - Shannon
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