Shannon was very helpful & explained every detail of our cruise. She compared different dates for us, nothing was any trouble. We have booked with Hays twice before. It's always a great experience wit... See more
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Shannon was excellent as she sorted our holiday out for us, she was very efficient asking questions we hadn't thought about. With a lot of searching she found us an excellent holiday in Salou. Thank y... See more
I had an incredible experience dealing with Megan! She took all the stress out of planning our trip to USA. Every detail—from our flight connections to hotel and car hire—was handled seamlessly.I won'... See more
Company replied
Excellent service from staff. Very helpful in their recommendations. No matter how many times I asked for them to check various hotels it was no bother.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 High Street, BT38 7AF, Carrickfergus, United Kingdom
- 02893180021
4.9
Excellent
865 reviews
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Shannon made my visit relaxing
Shannon made my visit relaxing . Even when it was taking along time for the person on the phone to get back to her regarding the booking. Shannon talk to me regarding my holiday places to see . She was very helpful and pleasant professional right to the end of my visit.
May 30, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on my service - Shannon
Friendly and Professional
Great service which is friendly and professional. They know their stuff. We wouldn’t look anywhere else.
June 26, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback, it was my pleasure booking your next holiday - Shannon
Booking holiday was very easy and…
Booking holiday was very easy and Shannon was very knowledgeable about the area I was interested in and looked for all the facilities I had requested. Have booked before with Hays and have not been disappointed with any aspects of the holidays the staff helped me to choose.
June 24, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on my service, it was my pleasure - Shannon
Prompt response to my first enquiry
Prompt response to my first enquiry, quick replies and attention to detail.
June 18, 2026
Reply from Hays Travel - Carrickfergus
Thank you for the lovely feedback on Kim's service in store. I will pass this onto her :) - Claire
Service Excellence
We were greeted by Megan who we had dealt with before. As always she was very professional and friendly. She took her time to find the holiday that suited our needs. Thank you Megan you're a credit to the business
June 16, 2026
Reply from Hays Travel - Carrickfergus
Thank you so much for taking the time to leave such a lovely comment on the service Megan provided & thank you for choosing to book with us again here at Hays Travel Carrickfergus. - Kelsey Store Manager
Reply from Hays Travel - Carrickfergus
Thank you so much! It is always a pleasure to help book your next adventure! I will pass this on to Shannon. - Kelsey Store Manager
Clare answered our questions and sorted…
Clare answered our questions and sorted out a holiday for us quickly and efficiently. She was friendly and knowledgeable and put us at ease from the outset. Thank you Clare
June 13, 2026
Reply from Hays Travel - Carrickfergus
Thank you for the lovely feedback on the service Claire provided in store. I will pass this on. Kelsey Store Manager
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on the service in-store - Shannon
A brilliant experience
A brilliant experience in the Carrick branch.
We were dealt with overall by 2 extremely knowledgeable, friendly and helpful staff members.
Kim helped us at our first appointment, to narrow down our search and was very patient with our many different needs and requests booking a holiday for toddlers, teens, adults and pensioners. She went through everything and explained the different holiday destinations and what they had to offer and also gave details of things to help one of the family travelling with a disability. The second staff member (when we returned the next day to book and pay) was great. So knowledgeable and just made the entire booking process flawless.
Thanks
June 9, 2026
Reply from Hays Travel - Carrickfergus
Many thanks Caroline for your very kind review , I really appreciate your kind feedback. I hope you have a great holiday with all the family. Kind regards Kim
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback it was my pleasure being able to help book your cruise holiday - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on the service provided - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback
Very simple straight forward and easy
Very simple straight forward and easy . We walked into Hayes and were greeted by Zayna told her what we wanted she was very friendly helpful and professional clicked a few buttons asked a few questions and within a very short time showed us our exact holiday. Absolutely fantastic.
June 5, 2026
Reply from Hays Travel - Carrickfergus
Thank you so much for your lovely review it means a lot to me - Zayna :)
Kim in Carrickfergus did an excellent…
Kim in Carrickfergus did an excellent job for me. From flights to holiday booking location etc, excellent. I keep going back to my favourite travel agent.
June 4, 2026
Reply from Hays Travel - Carrickfergus
Thank you for booking with us again here at Hays Travel Carrickfergus. I will pass this onto Kim. - Kelsey Store Manager
Kim was so helpful and spent hours…
Kim was so helpful and spent hours sorting our holiday. She knew how to access information and was both professional and personable.
June 3, 2026
Reply from Hays Travel - Carrickfergus
I am so pleased to hear Kim provided such excellent and professional assistance with your holiday plans. Thank you for your kind words. I will pass this onto Kim - Kelsey Store Manager
Friendly knowledgeable staff
Friendly knowledgeable staff. They were able to guide us through the booking process. Explaining all options well without trying to pressure us into an upsell.
May 29, 2026
Reply from Hays Travel - Carrickfergus
Thank you for the lovely feedback - Kelsey
Kelsey was very welcoming and friendly
Kelsey was very welcoming and friendly, my mother in law recommended Kelsey to myself to book my honeymoon. Kelsey had found an amazing deal to go to Salou, with everything I asked for, for a AMAZING price… Will definitely come back to her for future holidays!
May 30, 2026
Reply from Hays Travel - Carrickfergus
Thank you so much for the lovely feedback! Kelsey
Zayna was great
Zayna was great, she couldn't have been more helpful even after multiple changes to our itinerary she was always cheerful and more than willing to make the changes we wanted.
May 13, 2026
Reply from Hays Travel - Carrickfergus
Thank you for taking the time to leave this lovely feedback on the service Zayna provided. i will pass this onto Zayna - Kelsey Store Manager
Shannon was amazing throughout finding…
Shannon was amazing throughout finding & booking my holiday
May 21, 2026
Reply from Hays Travel - Carrickfergus
Thank you for booking with us again at Hays Travel & i will be sure to share this with Shannon - Kelsey Store Manager
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