Shannon was very helpful & explained every detail of our cruise. She compared different dates for us, nothing was any trouble. We have booked with Hays twice before. It's always a great experience wit... See more
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Shannon was excellent as she sorted our holiday out for us, she was very efficient asking questions we hadn't thought about. With a lot of searching she found us an excellent holiday in Salou. Thank y... See more
I had an incredible experience dealing with Megan! She took all the stress out of planning our trip to USA. Every detail—from our flight connections to hotel and car hire—was handled seamlessly.I won'... See more
Company replied
Excellent service from staff. Very helpful in their recommendations. No matter how many times I asked for them to check various hotels it was no bother.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 High Street, BT38 7AF, Carrickfergus, United Kingdom
- 02893180021
4.9
Excellent
865 reviews
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Great customer service great help and…
Great customer service great help and helped get the dream holiday for my kids thank you kelsey x
May 22, 2026
Reply from Hays Travel - Carrickfergus
Thank you very much for your lovely feedback - Kelsey
Booking with RTC to Thailand
Having used the services of Hays Travel to travel to India with Rory's Travel Club last year we knew we would be in safe hands booking our trip to Thailand for '27. Any queries we had were promptly answered by Zayna at the Carrigfergus branch. A pleasure to deal with
May 6, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on the service Zayna provided, I will ensure your feedback is passed onto Zayna - Shannon
The girls are always pleasant and…
The girls are always pleasant and friendly always looking for the best deals
May 10, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on the staff in-store - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on my service - Shannon
Great staff
Our experience in this shop is always fantastic. The girls especially Shannon and Kelsey are always helpful and very informative with what ever trip we have booked and especially our cruises. We have booked our third cruise with the shop and will keep coming back.
April 30, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback it was my pleasure helping to organise your next cruise holiday - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on my service - Shannon
Kelsey was very pleasant and carried…
Kelsey was very pleasant and carried out my booking with great efficiency, answering my questions concisely and guiding me through the booking process with ease.
May 6, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on Kelsey's service. I will ensure your feedback is passed onto Kelsey - Shannon
Reply from Hays Travel - Carrickfergus
Thank you very much for the lovely feedback - Kelsey
Shannon was so helpful
Shannon was so helpful, checked all our queries & got us booked exactly what we wanted.
April 30, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on the service Shannon provided, I will pass this on - Kelsey Store Manager
Reply from Hays Travel - Carrickfergus
Thank you for the lovely feedback - Kelsey
Kelsey always goes above and beyond for…
Kelsey always goes above and beyond for her customers and nothing is a problem for her .
April 15, 2026
Reply from Hays Travel - Carrickfergus
Thank you so much - Kelsey
Good professional staff
April 8, 2026
Reply from Hays Travel - Carrickfergus
Thank you very much! - Kelsey
Staff in hays travel Carrickfergus…
Staff in hays travel Carrickfergus extremely helpful and organised
April 4, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback!-Megan :)
Kim Brown was very helpful polite and…
Kim Brown was very helpful polite and pointed out no deposit and direct debit method to enable the booking to proceed without delay . Excellent customer service
April 10, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback! I will be sure to pass this on to Kim-Megan :)
I’m always pleased on how all the staff…
I’m always pleased on how all the staff are very helpful and always have a smile whenever you go in the shop. We’ve been going to Hays Carrickfergus for years and we wouldn’t book our holiday anywhere else Thank you girls for all you do for us.
April 7, 2026
Reply from Hays Travel - Carrickfergus
Thank you Karen for your lovely feedback!-Megan :)
Both Megan and Kim took a lot of time…
Both Megan and Kim took a lot of time with us to find our holiday, with us constantly changing our destinations they need and had a lot of patience
April 7, 2026
Reply from Hays Travel - Carrickfergus
Thank you very much for your kind review-Megan :)
Happy holiday booking
I booked my holiday with Shannon at Carrickfergus branch.She was very helpful and pleasant as are all personal working there.
April 3, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback it was my pleasure - Shannon
Kelsey was very helpful and nothing was…
Kelsey was very helpful and nothing was any trouble to her
April 2, 2026
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on the service provided by Kelsey, I will pass this onto Kelsey - Shannon
Reply from Hays Travel - Carrickfergus
Thank you very much for your kind review - Kelsey
Reply from Hays Travel - Carrickfergus
Thank you very much
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