Hays Travel - Carrickfergus Reviews 

868
TrustScore 5 out of 5

4.9

22 High Street, BT38 7AF Carrickfergus, GB


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Rated 5 out of 5 stars

We booked our holiday through Megan last year and she walked us through the process again this year. She was super helpful, provided us with different options and made the whole process very simple an... See more

Company replied

Rated 5 out of 5 stars

Shannon was very helpful & explained every detail of our cruise. She compared different dates for us, nothing was any trouble. We have booked with Hays twice before. It's always a great experience wit... See more

Company replied

Rated 5 out of 5 stars

Shannon was excellent as she sorted our holiday out for us, she was very efficient asking questions we hadn't thought about. With a lot of searching she found us an excellent holiday in Salou. Thank y... See more

Company replied

Rated 5 out of 5 stars

I had an incredible experience dealing with Megan! She took all the stress out of planning our trip to USA. Every detail—from our flight connections to hotel and car hire—was handled seamlessly.I won'... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 22 High Street, BT38 7AF, Carrickfergus, United Kingdom

  • 02893180021

4.9

Excellent

TrustScore 5 out of 5

868 reviews

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4.9

All reviews

(868)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and girl very…

Excellent service and girl very pleasant and helpful

February 15, 2026
Hays Travel - Carrickfergus logo

Reply from Hays Travel - Carrickfergus

We appreciate you sharing your experience with us! We are so glad to hear that you found our service excellent and the team member helpful.

Rated 5 out of 5 stars

Great to deal with

Great to deal with, no pressure and real discussion about what we were after, very welcoming, we will use again for years to come

February 15, 2026
Hays Travel - Carrickfergus logo

Reply from Hays Travel - Carrickfergus

Thank you for taking the time to write such a lovely review! I am so glad you hear it was a great experience & hope the girls have their countdowns on! Kelsey

Rated 5 out of 5 stars

Always a pleasure to deal with hays…

Always a pleasure to deal with hays travel in carrickfergus. They are very professional & prompt with their service.

February 10, 2026
Hays Travel - Carrickfergus logo

Reply from Hays Travel - Carrickfergus

We're so glad to hear you find our team in Carrickfergus professional and prompt. Thank you for taking the time to leave us such a lovely review.

Rated 5 out of 5 stars

It was a great service

It was a great service. I will go back again .

January 31, 2026
Hays Travel - Carrickfergus logo

Reply from Hays Travel - Carrickfergus

Thank you for your kind feedback on the service provided - Shannon

Rated 5 out of 5 stars

This will be our 4th cruise booked by…

This will be our 4th cruise booked by Hays travel at Carrickfergus.
The reason we keep going through Hays in Carrick is the staff. They are the most helpful, friendly and informative people. Full credit to all the staff.

February 8, 2026
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Reply from Hays Travel - Carrickfergus

I appreciate your continued trust in us for your cruise bookings. It's great to hear that our team's helpfulness and knowledge make your travel planning a pleasure. Kelsey Store Manager

Rated 5 out of 5 stars

Kim who dealt with us was excellent

Kim who dealt with us was excellent. Spent a lot of time sorting us out and was very friendly.

February 6, 2026
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Reply from Hays Travel - Carrickfergus

I appreciate your kind words! I am so happy to hear that Kim provided excellent and friendly service while assisting you. Kelsey Store Manager

Rated 5 out of 5 stars

Sent tx message to enquire about the…

Sent tx message to enquire about the causeway lounge . Got talking to Shannon who sorted all out for me very pleased with her follow up to make sure I had received all the information

February 3, 2026
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Reply from Hays Travel - Carrickfergus

Thank you for this lovely review! I will be sure to pass this onto shannon - Kelsey

Rated 5 out of 5 stars

If you are looking for great holidays book with Hays

We always use Hays travel in Carrickfergus the staff are always pleasant and so professional we have booked 4 holidays with Kim and she is just fantastic avails us of all the offers and we always use Jet2 overall a lovely experience and keep doing what you all do it works thanks again team

February 1, 2026
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Reply from Hays Travel - Carrickfergus

Many thanks Elizabeth for you lovely review regarding the team and Kim's great customer service, we will certainly pass this on.

Rated 5 out of 5 stars

Kelsey is a professional

Kelsey was very helpful and has excellent customer service. Her approach to our holiday needs was very professional and I would definately recommend Hays Travel Carrickfergus to my family and friends. Thank you Kelsey and the rest of the staff there.

January 30, 2026
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Reply from Hays Travel - Carrickfergus

Many thanks Charles for your lovely review and we look forward to greeting your family and friends. I will pass on your kind words on to Kelsey.

Rated 5 out of 5 stars

Holiday to Turkey

I dealt with Shannon and she was the nicest girl. She went out of her way to get me the holiday i required so very pleased. Definitely use Shannon again for my next holiday Thanks again.

January 20, 2026
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Reply from Hays Travel - Carrickfergus

Many thanks Alison for your lovely review and I will certainly pass it on to Shannon.

Rated 5 out of 5 stars

Absolutely brilliant customer service…

Absolutely brilliant customer service from Zayna and Kelsey. They were both extremely helpful and great to deal with.

January 26, 2026
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Reply from Hays Travel - Carrickfergus

Thank you for your lovely feedback on Zayna & Kelsey. I will ensure the feedback is passed onto both staff - Shannon

Rated 5 out of 5 stars

Highly recommended travel agents…

All the staff in Carrickfergus Hays are very helpful and keen to help. I am always very happy to book my holiday through them. Megan is very good

January 25, 2026
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Reply from Hays Travel - Carrickfergus

We appreciate your kind words! It's wonderful to know our team in Carrickfergus is helpful and makes your holiday booking experience enjoyable. Kelsey

Rated 5 out of 5 stars

Happy holidays

Friendly staff they go above & beyond to help, answer any questions, Megan dealt with our booking, she was very professional & put us @ ease thank you Megan

January 16, 2026
Hays Travel - Carrickfergus logo

Reply from Hays Travel - Carrickfergus

I appreciate you taking the time to share your experience. I am happy to hear that our team was helpful and professional during your booking process. Kelsey

Rated 5 out of 5 stars

Hays Travel Carrickfergus

We dealt with Megan at Carrickfergus Hays and she was very helpful and knowledgeable. She spent a lot of time researching what was available relating to our needs. We booked a 2 week cruise to the Caribbean in November 26.

January 14, 2026
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Reply from Hays Travel - Carrickfergus

I'm happy to hear that you found Megan helpful and knowledgeable while planning your cruise. Thank you for sharing your positive experience with us! Kelsey Store Manager

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