Hays Travel - Chester Reviews 

Lisa at the Chester branch, was very friendly and sorted our flights to Australia, also explained to call in the office the day before we fly to print our boarding pass.

Hays staff are welcoming helpful and personable

Sanem was wonderful from Chester Hays sorted my request and kept me up to date. Very confident using Hays. Thankyou Sanem

The member of staffs knowledge. We gave her our requirements and she was able to show us wat was available.
She than sorted out all the paperwork we required for our trip, extremely efficient and friendly

Very good knowledge and highly experienced feedback

Sanem is such an amazing travel agent! Let us take our time and truly wanted to make sure we found somewhere that would be right for us - without feeling pressured.
A fabulous member of the team.

Sanem was great and so knowledgeable so we booked our holiday with confidence.

Great company always book my holidays through them

Faye was amazing!! She helped us book an amazing holiday with great advice and pointers for location and hotels. She really understood what we were asking for and made it all super simple to book. I would definitely recommend Hays for a travel agents and specifically Faye for all your girls holiday bookings needs!

Louise was excellent and helped us through the booking process

Very helpful and knowledgeable, helped booking my holiday a joy instead of struggling at home on my laptop 🙈

From the moment we walked into Hays ,we were made to feel welcome and stress free knowing we were in safe hands.Every thing went smooth,Louise is a very good listener and found exactly what we were looking for,this is our second holiday this year,and we are looking forward to it with confidence.

Hays Chester is super friendly with great staff who aways deliver when it comes to booking are family holiday

Always very helpful and understanding.
I wear two deaf aids and appreciate there response to talk slowly and clearly on telephone.

The problems with the war in the middle East and Sanem got Emirates to refund our money so we booked and paid for Madiera holiday and a Japan cruise for March 2027 well done Hayes Travel and Sanem

it was a great experience Faye was very helpful and did not push holiday on us she was very patient and answered all our questions

Friendly and knowledgeable staff

Very helpful but we did know what we wanted to book before we arrived

Excellent service. We had previously called into the Broughton branch and had such a poor experience that we nearly didn’t stop in Chester. I’m so glad we did. We had total flexibility on location , a budget and a room requirement, something which we’d been told in Broughton we’d need to narrow down before they could help. Nicola however was more than up for the challenge and within 20mins we’d booked. It was interest to observe that all of the obstacles presented to us in Broughton were easily overcome by Nicola, she just had to work the system a little bit harder but she was more than happy to do so, telling us it was her job to do it and give is inspiration!

We were planning a family holiday. The range of offers and the scale is both outstanding. Ms Faye Cameron was brilliant in making sure we got what we wanted. Thank you Hays…