Excellent service , helpful friendly staff . Found a perfect holiday , great choice and flexible payments if you need it . Would highly recommend Chester store .
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We wanted a quick getaway and didn’t really know where we wanted to go. Faye (who had planned our previous break) came up with a brilliant suggestion that got us hooked. She then booked all aspects of... See more
Company replied
Friendly service, willing to spend the time with us to find right holiday for us. Like the fact we will receive tickets as well as having digitally. Holiday ws a fair price.
Company replied
We went into Hayes travel in Chester to find out about a potential Cruise holiday. We are complete novices when it comes to cruise holidays so wanted some advice and guidance to avoid making a mistake... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Bridge Street, CH1 1NG, Chester City, United Kingdom
- 01244 456786
4.9
Excellent
845 reviews
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Excellent service
Excellent service. We had previously called into the Broughton branch and had such a poor experience that we nearly didn’t stop in Chester. I’m so glad we did. We had total flexibility on location , a budget and a room requirement, something which we’d been told in Broughton we’d need to narrow down before they could help. Nicola however was more than up for the challenge and within 20mins we’d booked. It was interest to observe that all of the obstacles presented to us in Broughton were easily overcome by Nicola, she just had to work the system a little bit harder but she was more than happy to do so, telling us it was her job to do it and give is inspiration!
March 16, 2026
Reply from Hays Travel - Chester
We're happy to hear that you had such a positive experience in Chester! We appreciate you bringing the previous experience to our attention. It's great to know that our team member was able to assist you and find the perfect booking. Thank you for your feedback.
Family holiday with Hays
We were planning a family holiday. The range of offers and the scale is both outstanding. Ms Faye Cameron was brilliant in making sure we got what we wanted. Thank you Hays…
March 22, 2026
Reply from Hays Travel - Chester
We're happy to hear that you found our offers outstanding and that you got what you wanted for your family holiday. Thank you for your positive feedback!
A nice relaxing atmosphere with no…
A nice relaxing atmosphere with no pressure to make an instant decision. Clear and helpful assistance in a professional environment.
March 18, 2026
Reply from Hays Travel - Chester
We appreciate your kind words! It's great to hear you found our environment relaxing and our assistance helpful. Thank you for your review.
Hays Travel
Good service
We found Ruby to be very professional and helpful making our booking experience enjoyable. Holiday booking
March 16, 2026
Reply from Hays Travel - Chester
Thank you for your lovely comments and booking with us. Ruby
Looking for help with a holiday…
Looking for help with a holiday destination we had yet to visit. We were ably assisted and advised on location. It was such a relief to be able to clear our minds and reach a new holiday arrangement that we could really look forward to experiencing.
March 4, 2026
Reply from Hays Travel - Chester
We appreciate you sharing your experience. We're so glad we could assist you in planning your holiday and that you are looking forward to it. Thank you for your review.
Sanem was fantastic!
Sanem made choosing and booking so easy, personal and caring. I raised concerns to her as first time travelling with our neurodivergent teenagers, Sanem asked what we required and took the time so she understood what and why we had to have certain conditions. Sanem then went above and beyond to arrange additional assistance that will really make our travel easier
March 12, 2026
Reply from Hays Travel - Chester
We appreciate your kind words! We are so glad we could help make your travel arrangements easier, especially with the additional assistance needed for your teenagers. Thank you for your feedback.
Reply from Hays Travel - Chester
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear about your positive experiences.
Hays Travel
The lady who sorted out my holiday was…
The lady who sorted out my holiday was fantastic very knowledgeable
March 8, 2026
Reply from Hays Travel - Chester
We're so happy to hear that the arrangements for your holiday met your expectations! Thank you for sharing your positive experience with us.
Hays Travel
Our first experience with Hays travel…
Our first experience with Hays travel was very good.
March 7, 2026
Reply from Hays Travel - Chester
We are so happy to hear that you had a very good first experience with our services. Thank you for sharing your positive feedback.
Hays Travel
Reply from Hays Travel - Chester
Thanks Kevin for lovely comment and booking, Chester Team
We love meeting up with Nicola to do…
We love meeting up with Nicola to do our travel insurance she is so reassuring on filling out the forms for us as we would not be able to navigate the forms we also do not own a computer but all the team greet us with a smile.
March 5, 2026
Reply from Hays Travel - Chester
Mary,
We appreciate your kind words! We're happy to hear that we can assist you with your travel insurance needs and make the process easier. Our team is always ready to help with a smile.
chestercity, Hays Travel
Posting glossy ads of a country in war
RE- Hays Travel Chester
Posting glossy holiday adverts for Dubai while there is active war in the region feels tone deaf and inappropriate. People are suffering, families are being displaced, and this comes across as putting sales before basic human compassion.
Really disappointed in the lack of sensitivity shown here.
March 1, 2026
Unprompted review
Reply from Hays Travel - Chester
Good Morning John,
Thank you for raising your concerns.
This particular post was pre-loaded and scheduled prior to the escalation of the issues overseas. Unfortunately, it was mistakenly not removed once the situation developed, and we sincerely apologise for that oversight.
It was never our intention to appear insensitive or to diminish the seriousness of what is happening. We fully recognise that many people are affected and suffering, and we understand why the timing of the post has caused upset.
Thank you for bringing it to our attention — we appreciate the feedback and will be reviewing our processes to ensure greater sensitivity in future.
Hays sraff are great
Hays staff are polite, friendly, helpful and are prompt at returning calls/emails. They are able to match online prices most of the time which means you have face to face customer service.
We've been using Hays Travel for years.
February 25, 2026
Reply from Hays Travel - Chester
Thank you do much for this lovely review and always our pleasure to help.
Lovely helpful staff
February 26, 2026
Reply from Hays Travel - Chester
Hi Claire, thank you for this review! Always happy to help and always nice to see you in store :)
The staff at the Chester branch of Hays…
The staff at the Chester branch of Hays Travel provided us with a most efficient and pleasant service, when booking our first river-cruise with TUI. All our questions were answered fully,and to our satisfaction. All the relevant documentation was promptly E-Mailed same day by Faye, well done.
February 24, 2026
Reply from Hays Travel - Chester
We're delighted to hear that you received such efficient and pleasant service at the Chester branch when booking your first river cruise. It's great to know all your questions were answered fully and that the documentation was promptly emailed.
Hays Travel
Reply from Hays Travel - Chester
ALWAYS LOVELY TO HELP YOU WITH YOUR HOLIDAYS, THANK YOU
The Hays representative was…
The Hays representative was knowledgeable and very helpful. The process of booking went very smoothly
February 12, 2026
Reply from Hays Travel - Chester
We appreciate you taking the time to leave us such a wonderful review! We are so glad to hear that your booking process went smoothly.
Hays Travel
Very helpful members of staff in the…
Very helpful members of staff in the Chester office
February 22, 2026
Reply from Hays Travel - Chester
We appreciate you taking the time to share your experience. We're so glad to hear that our Chester office staff were helpful to you.
chestercity, Hays Travel
Great holiday
Great holiday, easy booking, some problems but sorted, great staff really helpful.
December 21, 2025
Reply from Hays Travel - Chester
We appreciate you sharing your experience. We're glad that our staff were helpful and that we sorted out the problems.
chestercity, Hays Travel
We told the lady what we needed for our…
We told the lady what we needed for our holiday and she went all out and found every thing we asked the right destination the right hotel the right flights
February 19, 2026
Reply from Hays Travel - Chester
We appreciate your fantastic review! We're happy to hear that the lady went all out and found everything you asked for to create the perfect holiday.
Hays Travel
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