Excellent service , helpful friendly staff . Found a perfect holiday , great choice and flexible payments if you need it . Would highly recommend Chester store .
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We wanted a quick getaway and didn’t really know where we wanted to go. Faye (who had planned our previous break) came up with a brilliant suggestion that got us hooked. She then booked all aspects of... See more
Company replied
Friendly service, willing to spend the time with us to find right holiday for us. Like the fact we will receive tickets as well as having digitally. Holiday ws a fair price.
Company replied
We went into Hayes travel in Chester to find out about a potential Cruise holiday. We are complete novices when it comes to cruise holidays so wanted some advice and guidance to avoid making a mistake... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Bridge Street, CH1 1NG, Chester City, United Kingdom
- 01244 456786
4.9
Excellent
845 reviews
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Nicola was very professional attended…
Nicola was very professional attended to us without any fuss completed our booking very quickly always use hayes travel x
February 17, 2026
Reply from Hays Travel - Chester
We appreciate your continued loyalty and are so glad that the booking was completed quickly and professionally. We hope you have a wonderful trip!
Fabulous help from the lovely ladies at…
Fabulous help from the lovely ladies at Hayes travel, smooth, professional, friendly, helpful and efficient. Makes booking a holiday a breeze !
February 17, 2026
Reply from Hays Travel - Chester
EVANS,
We're happy to hear that our team made booking your holiday smooth and easy! Thank you for your kind words; we appreciate your positive feedback!
chestercity, Hays Travel
Hays is a brilliant travel agency.
I've been booking my holidays with them for years, and they always make the whole process so easy and completely stress free. It's so nice knowing everything is taken care of and makes holiday planning so simple and enjoyable
August 30, 2025
Unprompted review
Reply from Hays Travel - Chester
We're so happy to hear we consistently make your holiday planning stress-free and enjoyable. It's wonderful knowing we take care of everything for you. Thank you for your continued trust!
It was a very enjoyable time booking…
It was a very enjoyable time booking the holiday with Hays, the young Lady Fay at Chester was amazing to deal with, she worked so hard to help us with her time and patience, and her experience and knowledge was very helpful
February 4, 2026
Reply from Hays Travel - Chester
We're happy to hear that you had an enjoyable time booking your holiday with us. We appreciate your kind words regarding the assistance you received; it's great to know her expertise was so helpful!
Easy and professional from start to…
Easy and professional from start to finish. They give real peace of mind and I book my ski trip with them every year. Highly recommended.
February 8, 2026
Reply from Hays Travel - Chester
Hi Michael, thank you for your 5 star review! Thank you for always choosing to come back to us every year to book your ski holidays! Always happy to help. :) Thanks, Ruby
Having everything organised and done…
Having everything organised and done for us and not having to worry about sorting it all ourselves
February 7, 2026
Reply from Hays Travel - Chester
Thank you - We aim to please :)
Courteous helpful assistant
February 14, 2026
Reply from Hays Travel - Chester
Hi, thank you for the 5 star review! Glad we was there to help and we hope to see you again soon. Thanks, Ruby :)
Very helpful and friendly travel…
Very helpful and friendly travel assistant in Chester branch - Sanem..
Called in whilst passing to ask advise - All sorted !
February 12, 2026
Reply from Hays Travel - Chester
Many thanks for leaving me this fab review and it was my pleasure to help in any way. Lovely meeting you both too.
Sanem
Faye was lovely
Faye was lovely. Very helpful, she helped us to decide what kind of holiday we wanted
February 10, 2026
Reply from Hays Travel - Chester
Hi Corinne,
Thank you so much for your lovely review :) I'm so glad we found you the perfect holiday!
Faye
Knowledgeable and friendly
We recently booked a holiday in Prague at the Chester office. We were amazed at the knowledge and friendliness and we couldn't be happier with the service we received. We'll be booking any future holidays through them.
January 31, 2026
Unprompted review
Reply from Hays Travel - Chester
Thank you so much we are so glad we could help you find your next city break :)
Booking a holiday with Sanem at Hays
Dealing with Sanem is a pleasure. She is reassuring and makes booking a holiday easy, even with all the extra assistance that we need.
February 1, 2026
Reply from Hays Travel - Chester
Thank you so much for always allowing me a a part of your adventures and always my pleasure.
Sanem
We felt very comfortable and at ease…
We felt very comfortable and at ease when we booked our holiday with hays travel. Your agents were so friendly I think the young lady was Ruby, she was so helpful and sorted our holiday in no time at all. Ruby even sorted out our insurance too which was a great help and a good price too. Also the young man who put the app on our phone was so very helpful too. I would definitely come back again to book another holiday in the future and also recommend Hays Travel to our family and friends. Thank you once again
January 25, 2026
Reply from Hays Travel - Chester
Hi Patricia, this is so lovely! Thank you so much for taking the time to pass on such a positive review about my service :) So glad I was there to help and I hope to see you again for more future holidays. Many Thanks, Ruby
So friendly and helpful
So friendly and helpful. Second holiday I booked with them and will keep booking holidays with them.
January 25, 2026
Reply from Hays Travel - Chester
We appreciate your continued loyalty and are so happy to hear that we could provide friendly and helpful service for your holiday bookings.
Hays Travel
Reply from Hays Travel - Chester
We appreciate your kind words and are so happy to hear that you found our team helpful and polite during your visit with us.
Hays Travel
Happy holidays
We were kept waiting for someone to become available even though there was no other customer's in the store at the time and plenty of staff working. The young lady who booked our holiday was lovely and very helpful.
January 25, 2026
Reply from Hays Travel - Chester
Thank you for your review, Joan — we really appreciate you taking the time to share your feedback. We’re delighted that Ruby was able to help secure the holiday you were looking for.
Regarding your visit to the branch, I do recall speaking with you when you first arrived. After asking what you were looking for and learning you were interested in a Greece deal displayed in our window, I directed you to Ruby, as she was best placed to assist with that request. At the time, the other members of the team were already assisting customers with phone enquiries.
I apologise if the wait or the situation felt unsatisfactory, and thank you again for your feedback, which helps us improve our service.
Reply from Hays Travel - Chester
Hi Chris, thank you for the 5 star review! Always here to help :)
Booking made efficiently and…
Booking made efficiently and information clear and precise from Senem. Would recommend.
January 25, 2026
Reply from Hays Travel - Chester
We appreciate you taking the time to leave us a review. We're so glad the booking process was efficient and the information was clear.
Hays Travel
As soon as you walk through the door…
As soon as you walk through the door you are always greeted with a big hello and a smile,
I would like to say a big thank you to Nicola who is so lovely nothing is to much trouble and answered all my questions I had asked. I would never book my holiday anywhere else!
January 25, 2026
Reply from Hays Travel - Chester
We appreciate your kind words! We are so happy to hear that you enjoy our friendly atmosphere and that we could assist you with your holiday plans. Thank you for your continued loyalty.
Hays Travel
Sanem sorted out the arrangements and…
Sanem sorted out the arrangements and we are now looking forward to a great Italian railway holiday.
January 25, 2026
Reply from Hays Travel - Chester
Thank you for allowing me a part of your adventures and I am excited for you too!
Sanem
We were greeted warmly and the young…
We were greeted warmly and the young lady was very helpful
January 24, 2026
Reply from Hays Travel - Chester
We appreciate you taking the time to share your kind words. We are so glad you felt welcome and found our team member helpful.
Hays Travel
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